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Calin
tagDiv Staff

Hi SVPrasad,

The option of ctrl + z is usually working only when you get this error https://prnt.sc/ugitxg and the page was not close in tagDiv Composer. If the problem appear only after you set that code in a page using tagDiv Composer, then the problem is with that code, what you can do is to revert to a previous version of that page (before you added the code) -> https://i.imgur.com/KKrTSJU.png -> https://www.wpbeginner.com/beginners-guide/how-to-undo-changes-in-wordpress-with-post-revisions/

Hope this will help you!
Let me know the results!

Calin
tagDiv Staff

Hi,

So if I understand correctly, the theme is no longer saving the settings for you and is in a continue loop when you are trying to save some settings in theme panel.
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!
Let me know the results!

Calin
tagDiv Staff

Hi findlay,

If you are using a standard demo, with standard templates you can remove the dates using the settings from theme panel -> https://i.imgur.com/kj722w3.png -> https://i.imgur.com/fcMQ7mm.png
If you are using a pro demo with cloud templates, then you can edit them using tagDiv Composer and use the right click to remove the dates from cloud templates -> https://i.imgur.com/JBBqzjC.png -> https://i.imgur.com/roJgDtd.png

Hope this will help you!
Let me know the results!

Calin
tagDiv Staff

Hi knn24,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please check the rest of settings from our guide.
Also make sure that all theme settings are as in our guide ->
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If the problem still persist please check these guides for Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi moss8007,

Please provide me a link where I can check this situation, also, please provide some screenshots with the settings you have made for revolution slider and what you’ll like to be display, in this way I will be able to help you!

Thank you for you understanding!

Calin
tagDiv Staff

Hi joe90s, there were some changes, Instagram retired a legacy API permission on June 29. Here’s their post: -> https://www.instagram.com/developer/ therefore to can display again the Instagram feeds you have two possibilities:
1. Use a dedicate plugin for this.
2. Make a full backup to your website and update the theme to last version and use the new api key for Instagram -> https://forum.tagdiv.com/instagram-widget/

Hope this will help you!

Calin
tagDiv Staff

Hi Titine,

All demos and the revolution slider is included in our theme package, there is no extra charge for them.
Just make sure that you downloaded the theme with all files -> https://i.imgur.com/QO9Hl3i.png then you’ll need to unzip the package and install only the Newspaper theme from inside -> https://i.imgur.com/6f8y4TC.png the plugins provide will be there too. Also after you installed the theme, in order to have access to demos (to can install a demo) you need to activate the theme, for this please check our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Hope this will help you!

Calin
tagDiv Staff

Hi piratar, our theme do not has this option, but I think that you can achieve what you need using an extra plugin, for this you can check this guide from here -> https://www.wpbeginner.com/plugins/how-to-change-author-url-slug-and-base-in-wordpress/
Hope this will help you!
Let me know the results!

Calin
tagDiv Staff

Hi Candy Liu,

If the template has all the elements on full row then it can be from a plugin conflict.
The pro demos are made using tagDiv Composer and cloud templates from tagDiv Cloud Library, this can be edit only with tagDiv Composer, if you have WP Bakery enable the cloud templates will not work correctly, therefore please check the plugins you have activate and let only tagDiv plugins enable, after that check again the cloud template.
If there is still a problem, please provide me a link where I can inspect it, in this way I will be able to provide a better solution.

Thank you!

Calin
tagDiv Staff

Hi arunbabu,

So if I understand correctly, you’ll like to have 3-4 columns with 10 posts each one, and from what I can see you are using now as homepage the blog, for this you can achieve 3 column by setting in theme panel > templates settings > blog no sidebar and choose a layout that has 2 columns (when is set no sidebar it will be add another column), after that in Settings > Reading set the number of posts you’ll like to display -> https://i.imgur.com/CWaVSXr.png the results will be like this -> https://i.imgur.com/Q47je31.png
Also to see the featured image on mobile devices you need to enable the small thumbs from theme panel -> https://i.imgur.com/ZiFXCGw.png -> https://i.imgur.com/85C1GyE.png also you can try the mobile theme plugin -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Calin
tagDiv Staff

Hi LKennedy, using tagDiv Composer, you should be able to edit the pages from more place: -> https://i.imgur.com/rT3wpuU.png -> https://i.imgur.com/kVIXUOX.png -> https://i.imgur.com/nJswVk7.jpg also if you want to make pages with WPBakery you can try -> https://i.imgur.com/aUOwBui.pnglike this -> https://i.imgur.com/wmkuIxO.png
If there is tsill a problem, let me know, also please provide some screenshots, in this way it will be easier to identify the problem.

Thank you!

Calin
tagDiv Staff

Hi xinzark,

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the licence. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!

Calin
tagDiv Staff

Hi nhowarth, this can be done only if you are removing the icons from theme files and add them use code skills or using :before/:after element from css -> https://www.w3schools.com/cssref/sel_after.asp
Thank you for your understanding!

Calin
tagDiv Staff

Hi khinphearum, if there are still some problems, just let us know and we’ll try to handle them as soon as possible.
Thanks!

Calin
tagDiv Staff

Hi,

Usually “There has been a critical error on your website” is caused by low resources or some plugins, what you can do is to double your resources and requirements and if the problem still persists, please check the plugins.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi fonetechcz,
Indeed, now I can no longer find the problem -> https://i.imgur.com/n7xw8nX.png -> https://i.imgur.com/lI42eTl.png is possible to be like you said.

Hi AceCobra1, if you are using the ads set in theme panel, you can use these options -> https://i.imgur.com/BIBlgS5.png or you can set a code for adsense ads to provide only a specific kind of ads -> https://support.google.com/adsense/answer/9185043?hl=en -> https://support.google.com/adsense/answer/9183243?hl=en&ref_topic=9183242

Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi Sophia_FACES,

Yes, you can do that using flex block 1 but, you need to use 3 flex blocks exactly like posts loops (there are set 3 posts loops with offset on them), if you want, you can import the post loop from tagDiv Cloud Library to see how it was made. You need to make only the first one, after that use the right click to copy paste the block and only change the image position from left to right and set an offset -> https://i.imgur.com/YM23LeO.jpg -> https://i.imgur.com/626KBlK.jpg -> https://i.imgur.com/pQKaFOs.jpg

hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi Titine,
If you bought our Newspaper theme, then you have access to all demos, all of them are coming with the theme and you can chose the one that you want to install and use.
Also please note that you have two options when you install a demo, you can do it with content (and it will be display like here -> https://demo.tagdiv.com/newspaper_blog_baby/) or only the settings -> https://i.imgur.com/HzEW3rt.png, you can check more in our documentation for how demos are working -> https://tagdiv.com/newspaper-theme-installing-demos/

If there is still a problem, let me know!
Hope this will help you!

Calin
tagDiv Staff

Hi T2N,

You can use the manually activation, that method will not ask to create a new forum account -> https://i.imgur.com/Kq6jzBk.png -> https://i.imgur.com/n2nTNJ0.png
Also, if you want, you can add the new licence key to this account -> https://i.imgur.com/xVbZfnF.png -> https://tagdiv.com/how-to-activate-the-newspaper-theme/

Hope this will help you!

Calin
tagDiv Staff

Hi,

If you are referring to style, then yes, you can set a different stile on theme -> https://i.imgur.com/LVpttwV.jpg -> https://i.imgur.com/UxVyHN3.jpg

Thank you!

Calin
tagDiv Staff

Hi Topy, as I see now your website in is maintenance mode -> https://i.imgur.com/V1rsYKH.png but I think that you are referring to this option -> https://i.imgur.com/MPGsn9s.png if yes, then you need to check if you are using a single post template, this can be edited using tagDiv Composer like this -> https://i.imgur.com/rkhhZJo.png click on add and search for view post after that drag and drop it where you want to be display -> https://i.imgur.com/mIwzimx.png
If you are using a standard post template then you can enable/disable the SHOW POST VIEWS from theme panel -> https://i.imgur.com/E4vPY4b.png
Also the number of post views can be change manually inside of each post -> https://i.imgur.com/JQQQgPL.png -> https://i.imgur.com/mYk3eP7.png -> https://i.imgur.com/33ha2Go.png

Hope this will help you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin that is in conflict with our theme and is blocking the settings from saving from theme panel, please try only with theme plugins without extra plugins or cache plugins.
If the problem persists, please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi, I’m glad that you manage the situation!
If you have other questions, let us know!
Have a nice week!

Calin
tagDiv Staff

Hi,
The Cache Enabler plugin has not been tested with our theme, therefore we do not know the right settings for it and this to not recognize when you are using the mobile theme plugin for mobile device and amp.
As I see now you are no longer using the mobile theme plugin for mobile or amp. Most of users that do not use the WP Super Cache are using the mobile theme plugin only for amp -> https://i.imgur.com/j0nGQi0.png in this way the problems like the one you mentioned above are prevent to happen.
Thank you!

Calin
tagDiv Staff

Hi noticiasdehonduras, thank you for your kind words!

I think that what you need can be achieve more easy using the posts loop 1, please make these settings -> https://i.imgur.com/ssQqj7g.png -> https://i.imgur.com/POmQBIO.png -> https://i.imgur.com/Vuthdza.png
.tdb_loop .td-module-title {
width: 125%;
}
[class*="tdb_module_loop"] .td-image-container {
top: 100px;
}

The code need to be set in theme panel custom code> custom css.
Also the above custom css can be improved.

Hope this will help you!
Thank you!

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