Hi romeoblu26,

If the customization you’ve made are only using tagDiv Composer and these from theme panel the should be no problems, but if you made some changes in this files, these will be lost.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Please note that we recommend to make first a full backup to your website and database and only after that make the update, also you can test it first on localhost or in a test environment.
For a custom service you can check our services from here -> https://tagdiv.com/web-development-services/

Thank you!

Hi TheLatzReport,

Please note that we do not overlooked any support request.
Please note that we can provide support only in our support hours and these are from Monday – Friday:8:00 AM – 17:00 PM (GMT+2). Please note that we try to answer to as many topics we can we start from the oldest to newest, once that is set a new reply in a topic this will be move the new topics, therefore it can take some time until we get back to your topic.

Thank you for your understanding!

Hi westbrook,

In order to can use the theme, you need first to activate it.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Also if you no longer want to use it, we will be able to provide a refund if you make a request here:https://themeforest.net/refund_requests/new

Thank you for your understanding and sorry for the inconvenience!

Hi MehdiAlioui please note that our support hours are only from Monday – Friday:8:00 AM – 17:00 PM
Basics: Using the tagDiv Composer Front-End Page Builder
When tagDiv Composer is not working
Newspaper Theme Documentation

Thank you for your understanding!

Hi,

Make sure that the og is enable as in our documentation form here -> https://forum.tagdiv.com/facebook-share/ and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!!

Hi MehdiAlioui,

Please note that we can provide support only in our support hours and these are from Monday – Friday:8:00 AM – 17:00 PM (GMT+2). Please note that we try to answer to as many topics we can we start from the oldest to newest, once that is set a new reply in a topic this will be move the new topics, therefore it can take some time until we get back to your topic.

Thank you for your understanding!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi makecommunication_,

Please note that we can provide support only in our support hours and these are from Monday – Friday:8:00 AM – 17:00 PM (GMT+2).

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

In most cases this problem is from plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!!

Hi MehdiAlioui,

We can provide support only in our support hours and these are Monday – Friday:8:00 AM – 17:00 PM (GMT+2).

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

In most cases this problem is from plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi Screen Bunny,

Please make a test, disable tagDiv Composer and tagDiv Cloud Library, delete these plugins and reinstall them from Newspaper > plugins.
If the problem persist, please check the plugin conflicts, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!!

Hi swish,

Please note that this website https://www.fastcompany.com/ is not using our theme.
With our theme you can use the Revolution Slider or you can use the slide from tagDiv Composer -> https://i.imgur.com/GEhLcmV.jpg
How to install Revolution Slider v5-> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Import Revolution Sliders on demos -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thank you for your understanding!

Hi,

For footer just set a background color, this should make the footer boxed -> https://forum.tagdiv.com/background-introduction/

About standard pack, you need to check the full article about this plugin -> https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/ before you disable it you need to replace all the standard blocks with flex blocks and other few elements, in this way when you disable the standard pack, you website will still look normal and not full of short-codes.

Thank you!

Hi bjames1000,

On the post it will be set the author that it’s publish the post, if you are using Herald Reporters (admin), then this will be set as author.

Thank you for your understanding!

Hi bjames1000,

Yes, with an extra css you can achieve this, the css that you can use is this one -> https://i.imgur.com/5wp8mwU.png
.td-post-content ul {
list-style-position: outside;
}
You need to set it in theme panel> custom code> custom css.

Hope this will help you!
Thank you!

Hi,

Unfortunately for the moment this social can be add only if you are using an extra plugin for socials.

Thank you for your understanding!

Hi,

In order to remove the gap you can edit the page and set to the first row a margin top
-40 https://www.screencast.com/t/XHpfT49oE9U ( in you case 48px is the gap so you can set -48 margin top) or you can use custom css -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
If you need help whit this please provide a link were I can inspect the problem, in this way I will be able to provide you the right css.

You can change the gap between the elements using tagDiv Composer -> https://www.screencast.com/t/b5rLIcMBxZK

Thank you!

Hi,

I think that you are referring to these ->https://i.imgur.com/Fln0vWb.png unfortunately for the moment there is no option to disable theme from top bar, these are the new options ad in Newspaper v10.3.5 to can edit the website completely from frontend without to be necessary to go in theme panel.
I’ve made a note to our developers to add an option to disable these from top bar.

Thank you for your understanding!

Hi Media Creative Lab LLC.,

Q2. We’ll make some more investigations for Safari browser, unfortunately only for this we can provide support right now, the other one is not tested with our theme -> https://i.imgur.com/WCuQTMk.png

Q3. Unfortunately the social share buttons can not be set as in your example, sorry!
Also I see that now on mobile the sticky header is no longer active, but if you want to use it you can use this custom css that well set the content under the sticky menu -> https://i.imgur.com/QsBl2wv.png
.tribe-common .tribe-dialog__wrapper.tribe-modal__wrapper--ar {
padding-top: 64px;
}

Thank you!

Hi Nagarig,

This is that border -> https://i.imgur.com/YYpuXpZ.png but in templates is set above the review element, since that you do not have any reviews on post, this will not be display and the border will come above the related element.

Have a nice weekend!

Hi Nagarig,

For simple search the only option right now is to use the option from theme panel -> https://i.imgur.com/0Y8BG9p.png, hope that this functionality will be change in coming updates.

Thank you for your understanding!

Hi,

On mobile this top menu is removed, that is way is not displaying, what you can do is to use a custom css like this one -> https://i.imgur.com/INugA9i.png
.td-header-top-menu-full, .td-header-sp-top-menu {
display: block!important;
text-align: center;
}
The code need to be set in theme panel> custom code> advance css> phones

Thank you!

Hi,

In most cases this problem is from plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!!

Hi,

I just checked your links, but I do not see any difference, please provide some screenshots with this problem.
Also most of the problems are caused by untested plugins.

Thank you!

Hi topgunsalute238,

Please set in theme panel > header> the cloud header that you have set on the homepage -> https://i.imgur.com/xkWFla3.png this should solved the problem!

Thank you!

Hi fmarker,

This is not a general problem, if it were, it would be solved until this time. In most cases there are some settings on host or the them requirements are not set as in our guide.

Also if you do not get an answer in 2 working days, let me know the emails to search for the emails you sent.

Thank you for your understanding!