Hi,

You can do this using tagDiv Composer, edit the cloud template -> https://i.imgur.com/s75mAYS.jpg clcik on the element and in css tab set the padding or margin, like in this example -> https://i.imgur.com/L74w7Mb.png

Thank you!

Hi,

Sorry, was a misunderstanding, you where referring to image box elements -> https://i.imgur.com/mAgkvnL.png these elements are set in Appearance> Widgets, unfortunately is look that now is a problem with the image box element from the widgets and is no longer working. If you want to set this element you can set the page template for the homepage to default, edit the homepage with tagDiv Composer and set a row and in the row set the posts loop for latest articles and the blocks and elements you want in sidebar.
-> https://i.imgur.com/EOR4vVU.png -> https://i.imgur.com/kIpUPGX.png -> https://i.imgur.com/CcCRctV.jpg -> https://i.imgur.com/xc8bcGV.png -> https://i.imgur.com/vYMXBRW.jpg -> https://i.imgur.com/Gjn32Rq.png -> https://i.imgur.com/7CSToXu.png -> https://i.imgur.com/tzkpJE8.png -> https://i.imgur.com/1kvNx1b.png

This massage appear for the standard templates: “Please select tagDiv Builder Template from the theme panel or set a default template. The current page/post uses a template that is not editable” when you try to edit theme with tagDiv Composer, only cloud template from tagDiv Cloud Library can be edited using tagDiv Composer.

Hope this will help you!
Thank you!

Hi,

1. Make sure that you are using the latest version of Newspaper theme, v10.3.1 also make sure that you have set the Youtube api key in theme panel, this should solve the problem.

2. In order to display the featured image on socials you need to use Yoast SEO plugin and make these settings -> https://i.imgur.com/kXE6wqR.png -> https://i.imgur.com/Ydi97M1.png

Hope this will help you!
Thank you!

Hi,

I think that you want to remove this https://i.imgur.com/FrTsD8z.png this can be doe in few ways:
You can use a cloud template from tagDiv Cloud Library, edit it with tagDiv Composer and remove the tag element -> https://i.imgur.com/Aj66Rkg.png -> https://i.imgur.com/durcIAg.png after that set the cloud template in theme panel -> https://i.imgur.com/Ap9UC72.png
If you do not use cloud templates, you can use the translate and set an empty sample the the field for translate -> https://i.imgur.com/0zRQ4XF.png
Or you can use a css like this one: -> https://i.imgur.com/aOeJ3P4.png
.tag .td-page-title {
overflow-x: hidden;
text-indent: -138px;
}
The code need to be set in theme panel> custom code> custom css.

Thank you!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

Please make sure that all the settings for WP Super Cache are the same, also this problem appear some times when you have more cache plugins, also if you are using a Cloudflare, make sure that is set as in our guide.

For page speed, please check this similar topic -> https://forum.tagdiv.com/topic/very-slow-speed/

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
The speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Let me know the results!
Thank you!

Hi Jose,

Yes, if you are using cloud templates, these can not be display on mobile theme as responsive like the pages and posts, this suggestion is added on our list for improvements, but this is the developer decide when it will be improve, as far i know, there will be soon an update, but I do not know if this option will be integrate.
For the moment the developers goal for mobile theme plugin is the speed, not the layout.

Thank you for your understanding and sorry for the inconvenience!

Hi,

According to our documentation the WP Memory Limit need to be set in wp-config.php (this line of code need to be added in wp-config.php), usually the code is set under the WP Debug -> https://forum.tagdiv.com/requirements-for-newspaper/
However if you should decide that the theme is not suited for your website, we will be able to provide a refund
– https://themeforest.net/refund_requests/new

Thank you for your understanding!

Hi,

Please make sure that you have set enough wp memory, fro theme and WPML
Requirements for Newsmag -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
WPML’s Minimum Requirements -> https://wpml.org/home/minimum-requirements/
Translating the post is like creating a different post, when the language is changed the post is changed. This means that all the post settings have to be set for each post, including the primary category, source and via, post template etc.

Thank you!

Hi,

I think that is because the Persian Language is a RTL Language.
You can try this fix:
#td-mobile-nav {
position: fixed;
}
Paste the code in Newspaper>Theme panel>Custom code>Custom css

Unfortunately our theme is not full RTL so there can appear problems. If you need a RTL theme, you will have to choose a different theme that can provide this functionality. We will be able to provide a refund if you make a request -> here:https://themeforest.net/refund_requests/new

Thank you fro your understanding!

Hi,

I think that the amp is not apply on your product post because is not enable the amp on it, please check this settings ->https://i.imgur.com/WTo8JMI.png after that the product page should work on amp too.

Hope this will help you!
Thank you!

Hi,

You can use a licence key for one single product, but if you want to move the Newspaper theme to another website, you’ll need to reset the licence key from that website http://prntscr.com/ouwxxd and remove the theme, in this way thy licence will be available for the new website.
According to Envato license terms a theme can be used for a single end product (website)
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you for your understanding!

Hi,

I think that you are using the mobile theme plugin with amp plugin, if yes, please make sure that you are using one of these two option from theme panel -> https://i.imgur.com/YuE3gZD.png save the settings and refresh the page after that the amp icon will show.

Thank you!

Hi,

If there is still a problem, let us know!

Have a nice day!

Hi,

If you want we can take a look to this problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

The reformatting after updates look like this -> https://paste.pics/bc4da9d1570f9b8a6d6bb95be7466e7a becasue the theme plugins were not activate, please note that we are no longer aloud to activate the theme plugins automatic when you make the update, this is an envato requirement https://i.imgur.com/J3C3gpJ.png -> https://tagdiv.com/updating-the-core-of-tagdiv-themes/ after the theme plugins are update and activate the site will be like before.
Also our theme work to a new implementation for the them update available from Newspaper v10.3.1 -> https://i.imgur.com/kZ1JKb1.png

Thank you for your understanding!

Hi,

Unfortunately, our theme do not have an option to remove these elements from woocomerce page, but you can use a css to remove them https://i.imgur.com/BC0jc5g.png -> https://i.imgur.com/y7xJWsu.png
.single-product .entry-crumbs, .single-product .posted_in, .single-product .tagged_as, .single-product #tab-title-description
{
display: none;
}
The code need to be set in theme panel> custom code> custom css.

Hope this will help you!
Thank you!

Hi,

The slider is not full width because you have set a background color that is make the website boxed https://i.imgur.com/tiftnFy.png -> https://forum.tagdiv.com/background-introduction/
If the slider was set with tagDiv Composer then you can edit the homepage -> https://i.imgur.com/kjo9cxb.png -> set the phone viewport -> https://i.imgur.com/i2JaDaG.png click on the element you want to hide on mobile and set this option from css tab -> https://i.imgur.com/VYviV3Q.png
As I know with WPBakery this can be done only by adding an extra class to the elements and set the code for remover it in Theme panel> Custom code > Advance css > Phones.

Thank you!

Hi,

Thank you for your kind words!

1-2. Please check to see if the review option is enable in theme panel -> https://i.imgur.com/sCppMAC.png -> https://forum.tagdiv.com/reviews-2/
Make sure that you have set the star reviews -> https://i.imgur.com/N2seDja.png -> https://i.imgur.com/r2fARwe.jpg -> https://i.imgur.com/tYo4OrH.png
If there is still a problem, please provide me a link to your website.

3-4-5 Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Plugins issue: Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

I think that the problem is when the infinite loading start to load the next posts, then the disclaimer should display a different note, if is so then the disclaimer can be display only with custom work.
Also the code that you have can be implement directly in theme files, if the code need to be set in header template, but the code will be lost when you’l make the theme update, also this will do the same thing like the plugin for php code.

Thank you for your understanding and sorry for the inconvenience!

Hi,

Please provide me a link to that page where I can inspect the YouTube playlist and some screenshots with the settings you’ve made, in this way I will be able to help you!.

Thank you!

Hi,

Yes, if you have more big images on your website, then yes, these can increase the page speed (loading of page), but if these are well optimize, then should be no problems, also our theme use thumbs for each modules, in this way will not be necessary to load every time the big image.

Thank you!

Hi,

Maybe there was only a cache problem.
If the problem persist, or you have other problems, let us know!

Thank you!

Hi,

Please edit the cloud template with tagDiv Composer, click on the element you want to edit it and adjust the fonts -> https://i.imgur.com/JEo4ei7.png

If this is not helping you, please provide some more details and screenshot from your settings in cloud template.

Thank you!