Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make a test and with a new page/template to see if for this is working.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

The drop down menu seems to work now -> https://i.imgur.com/HRXANaU.png
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!!

Hi,

All dos settings are set in database, therefore you need to make a full backup to your database, also you can copy the theme panel settings -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

We are glad that you could solve the problem.
Have a nice day!

Hi iconshare,

If I understand correctly you want that you menu bar to be the same size all the time, if is so, then you can achieve this using a cloud header as Vlad mentioned and edit it with tagDiv Composer.

Thank you!

Hi,

If you are referring to the social counter -> https://i.imgur.com/P8uFGAM.png this should be updated every 3 hours, if you are using cache plugins, please clear the cache and check again.

Thank you!

Hi,

The social sharing are look different in mobile version, because you are using the mobile theme plugin, if you disable it the layout will be the same with the one from the desktop. Also you can keep the mobile theme plugin and use a custom css like this one -> https://i.imgur.com/M3TST1s.png
.td-social-sharing-button{
color: #000;
background: #fff;
border: 1px solid #e9e9e9;
}
The code need to be set in them panel > mobile theme > custom code > css.

Hope this will help you!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!
Thank you!

Hi,

Using the mobile theme plugin, this is the most recommended size for the ads, also if those are google ads, the google will deliver the ads that will feed the proper with the device you are using.

Thank you!

Hi,

Please replace the above custom css with this one:
.home .td-header-style-9 .td-header-sp-logo {
display: block;
}
.td-header-style-9 .td-header-sp-logo{
display: none;
}

Hope this will work better!
Thank you!

Hi,

As I can see most of them are titles set with h1 if the pages were made with tagDiv Composer, then you can edit them https://i.imgur.com/ZdhOSqs.png -> https://i.imgur.com/t1lbLc8.png -> https://i.imgur.com/qpWCrlr.png

Hope this will help you!
Thank you!

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, I’ve set it to 256M, now it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

Unfortunately, the Autoptimize plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ
What I can say is that our users that have the plugin, made some test with different settings.
Autoptimize cache size quickly get over 100% -> https://wordpress.org/support/topic/autoptimize-cache-size-quickly-get-over-100/page/2/

Thank you for your understanding!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, please provide me a link to your website and some more details and screenshots with the problem..

Let me know the results!
Thank you!

Hi,

In order to get rid of this problem, you can use the mobile theme plugin -> https://forum.tagdiv.com/the-mobile-theme/

Let me know the results!
Thank you!

Hi,

As I can see you have set a cloud template on the search page, please edit it with tagDiv Composer, click on the posts loop and check the sort -> https://i.imgur.com/gWugnXs.png

Let me know the results!
Thank you!

Hi,

For this you can use a category template from tagDiv Cloud Library, these can be edited with tagDiv Composer, the flex blocks can not achieve what you need, but the posts loop elements can, these can be set in pages and templates and will show related post from that category, archive etc.

Thank you!

Hi,

I just checked your website again, and you are using a classic demo, for this the social networks can be set only from theme pane -> https://i.imgur.com/Bb9y0jE.png what you can do is to use a cloud header and from tagDiv Cloud Library and edit it with tagDiv Composer, also what exactly do you want to achieve maybe I can help you with a custom css and you do not need to change the header.
We can provide support only on emails and forum.

Thank you for your understanding!

Hi,

504 Gateway Time-out is a problem from the server -> https://support.cloudflare.com/hc/en-us/articles/115003011431#502504error

Please make sure that you are using the latest version, Newspaper 10.3 also please check the theme requirements to be st as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/

In order to reduce the admin-ajax.php please check those articles -> https://www.hostinger.com/tutorials/how-to-fix-admin-ajax-file -> https://www.cloudways.com/blog/reduce-admin-ajax-php-related-server-load-wordpress/ -> https://medium.com/visualmodo/how-to-reduce-admin-ajax-server-load-in-wordpress-5ba49a5a3185

Hope this will help you!
Thank you!

Hi,

Please notice that the mobile theme is a separate design/theme for mobiles, if you want to have the settings from desktop on mobile, you can use the responsive version or use the option from mobile theme to display only the posts/pages that you want to have the responsive version -> https://forum.tagdiv.com/the-mobile-theme/

1. Indeed there is no option for this. But all these can be done use a custom css like this one ->
.td-module-meta-info .td-post-views, .author-box-wrap, .td-post-sharing-classic {
display: none;
}
This one need to be set in theme panel> mobile theme > custom code> css -> https://i.imgur.com/fFKktol.png

2-3. Mobile theme is compatible with cloud templates, but you need to understand that mobile theme is a separate.

4. We’ll think about this suggestion, for the moment the you can set in theme panel cloud templates as general clouds is enough to edit them and will apply on the whole website.

5. The smart list need to be set as in this documentation -> https://forum.tagdiv.com/smart-lists/ and you apply on the post the smart list from cloud you like.

Thank you for your understanding!

Hi,

If you imported some cloud with a video playlist or if you have some video playlist set on your homepage, then make sure that you have set in theme panel the Youtube api key -> https://i.imgur.com/EzuYzoq.png -> https://forum.tagdiv.com/youtube-api-key/ and there should be no problems. If the YouTube api key field is not display in theme panel, please make sure that you have Newspaper v10.3 installed if the problem persists, deactivate tagDiv Composer, delete it and install again the plugin from Newspaper > Plugins -> https://imgur.com/iVuqltC
If there is still a problem, please provide some more details.

Thank you!

Hi,

Unfortunately there is no option in our theme to achieve this, you can set the number of posts, choose a specific category and filter it, but you can not display from all categories one or more posts, sorry!

Thank you for your understanding!

Hi,

It will be easier to create 2 header/footer templates, so you can use for example different logos if needed, and different menus etc directly in the template. You can for example duplicate the template and customize it for each language – https://prnt.sc/p86qss

Thanks

Hi,

Unfortunately for the moment you can not order the socials, also more socials will be add in tagDiv Composer in the coming updates.

Thank you!

Hi,

If you imported some cloud with a video playlist or if you have some video playlist set on your homepage, then make sure that you have set in theme panel the Youtube api key -> https://i.imgur.com/EzuYzoq.png -> https://forum.tagdiv.com/youtube-api-key/ and there should be no problems. If the YouTube api key field is not display in theme panel, please make sure that you have Newspaper v10.3 installed if the problem persists, deactivate tagDiv Composer, delete it and install again the plugin from Newspaper > Plugins -> https://imgur.com/iVuqltC
If there is still a problem, please provide some more details.

Thank you!