Search Results for 'cache'

Hello Pedro,

This kind of issue might be caused by your untested plugins. Please ensure that this kind of issue does not come from there. Try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible as some untested plugins to create interference with the theme creating these issues.
Also, after removing your untested plugins if your problem is still there, please notice that you have some problems with your database and I am not able to provide you an accurate response because it is not theme related. Please contact your hosting provider and ask them a fix in this regard because they should be able to give you more accurate explication or fixes.

Thank you for your understanding!

Hello shae101s,

I have checked your website and I saw the problem with your post images. Also, I have checked your console and your source page and I have notice that you have a lot of js errors through your console and also, you are using a lot of untested plugins -> http://screencast.com/t/zy0SJ9p1Kc which interferes with our theme and could cause a lot of unknown issue in theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After this, enable your plugin one by one and try to identify the culprit in this regard and remove it. Also, you will have to search an alternative in your case to avoid this issue.

Hope this helps and let us know how it goes!

Thank you for the message!

Please clear all caches from the cache plugin and from the cdn server if you use it. Also try to clear the browser cache.
Thank you!

Hello pasqualino77,

I have checked your code and you do not follow the steps that I gave you above. Please check again your code and follow the right way, like this -> http://screencast.com/t/klkjHLn5sLu After then please clear all your cache and check the results.

Thanks.

Hi,
Please remove w3 total cache as the recommended and tested cache plugin with our theme is WP Super cache
Thank you!

Hi,

I have checked your website and the ad is non-adsense on any device I tried. Please make sure you clear the cache and the broweser cache on those machines. The ad is properly added and displays as expected.
http://screencast.com/t/qZK7TpKGF

Thank you!

Hi,
Unfortunately we have not tested amazon links so we have no idea how they should work. Generally you can add html or js in a textbox in text mode (not visual mode) If it does not work, then try it on a standard page in a text block and see if it works there. You will have to test this out yourself.
please also try it without plugins as these can interfere as well. Disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!

Hi,
If you have a cache plugin. then make sure you clear cache after changing settings as they may be served from the cache.
Thank you!

Hi,
Please provide a link to your site so we can inspect it and figure out why your images do not show. I suspect a plugin issue. Not all plugins are compatible with premium themes. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!

Hi,
I have checked your site and the images seem to display fine. Maybe the cache was not reset yet.
Please let us know if you require any further assistance.
Thank you!

Hello berchman,

I have checked your console and I saw that you have some errors and jquery warnings as you can see here -> http://screencast.com/t/zOZIa60VC I suspect these irregularities come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, please all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello sunkast,

Our tested version of Visual Composer is 4.11.2. -> http://screencast.com/t/YnCQHPA9s and with this plugin’s version the theme work as properly. Please ensure that your issue does not come from your untested plugins. I recommend you to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After this changes, if you problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for the message!

Hi,
These 2 issues you have, are clearly some external css overwriting the theme;s. please try to disable all plugins except visual composer, clear cache and reset cdn files. Also if you have customization in place, please make a back-up of your code and restore the theme to it’s default values. In these cases a css fix is not the proper solution as you need to identify the root of the problem rather than covering it up with css.
Let us know how it goes.
Thank you!