Search Results for 'cache'

Hi,
If you create a new page and you try to edit it you get the same situation? Do you use CDN? if yes, did you tried without it? Also, did you made any changes in the WordPress files, like permissions, redirect, cache? Do you use object cache?
If yes, then we’ll need to check those and if the problem is still there, then you’ll need to contact us via email. You’ll need to make a full backup for the website and the database. In email please provide wp-admin and cPanel access.
Thank you for your understanding!

Hello,

Please do a test using only tagDiv plugins, clear all cache and check if this problem related to loading the website on mobile persists.
Also, to increase the page speed please check this topic -> https://forum.tagdiv.com/topic/slow-my-webiste/
Also, to change the logo for mobile please check this article https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

Hello Daniel!

Make sure you have the latest update of the theme(11.4.2) and plugins too.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Please check our documentation here: https://forum.tagdiv.com/font-customization/

Thank you!

Hi,
I just checked your website and it looks that it is still deliver from the cache -> https://prnt.sc/75Ba8CMwnDpj
Also, something it is setting the css inline https://i.imgur.com/TOc59Zk.png I think that it is from some settings from the cache. It looks that almost everything it is coming from the cache -> https://i.imgur.com/kXztTol.png and if this problem is not happening when you are logged in as admin, thing the cache is the problem.
There are some cache plugins that even if you clear the cache or disable the plugin, the cache is still persisting, usually it is coming from a cache folder that was made.
Thank you!

Hello,

Have you tried to see that this issue is not caused by a plugin conflict?
Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins, clear all cache and see if the problem persists.
Are you referring to the fact that not all posts are displayed or not all categories are displayed?
if not all posts are displayed, then, please edit with tagDiv Composer, select the block and let the offset field empty with no space, no value and see the results: https://www.screencast.com/t/peVbVmUDE. For more information about offset feature, please check this tutorial: https://forum.tagdiv.com/offset-feature/.

Thank you!

Hello,

Have you tried to see that this issue is not caused by a plugin conflict?
Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins, clear all cache and see if the problem persists.
Also, please provide more details like screenshots.

Thank you!

Hello @frodojrr!

Our tested plugins with our theme can be seen here: https://prnt.sc/OnlJ_6PFY6nc
Please make sure that Cloudflare is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ and you disabled the Rocket Loader.
Check this topic also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure

Thank you!

Hi,

Please try the steps to logout and reconnect, it should work.
Also, please check if your client doesn’t have an object cache.

Thank you!

Hello,

So, the problem is solved when you clear the browser cache? This is strange.
Can you provide screenshots with all plugins (even if they are inactive)?

Thank you!

Hi,
I just checked your website and it looks that there is a single error that is coming from the cdn -> https://prnt.sc/x66Twg4ZYqQ2
Please make sure that all the cache and cdn are purged and check again. In case that the problem is still persisting. Please make a full backup for your website and contact us via email at contact@tagdiv.com and provide wp-admin access. We’ll check it as soon as possible.
Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.9.2 with the last theme version Newspaper 11.4.2 (if you have a theme version older, then tagDiv Composer does not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

Please check if you have the tagDiv Standard Pack plugin installed and activated, if not, please activate it, clear the cache.

Thank you!