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Hi,
Yes, usually this is a cache problem, usually is fix by cleaning all cache and purge cdn.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please note that if you replay multiple times in topic/email, will only delay the time until you get the answer, we start to answer from oldest to newest topics/emails (if you replay the topic/email will be move to newest).
Usually these problem are cause by untested plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Usually these problem are cause by untested plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hi,
Please note that if you replay multiple times in topic/email, will only delay the time until you get the answer, we start to answer from oldest to newest topics/emails (if you replay the topic/email will be move to newest).
Usually these problem are cause by untested plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
Please note that Litespeed cache plugin has not been tested with Newspaper Theme at the moment so unfortunately it is not covered by the Newspaper Theme suppot.
Thank you for your understanding !
Yes,
I confirm that the plugin is correctly configured.
As you noticed now, after deleting the cache, the problem does not appear.
It cannot be a server problem because I recently changed the server and the problem still persist.
Thanks
Fabio
So should I use WP ROCKET Cache plugin? Good with newspaper X?
Hi,
WP Super Cache need to be set exactly as in our guide from here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let me know if there are still some problems.
Thank you!
Hello !
Please make sure that you have cleared your cache. We have investigated your website and the author is gone.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi
I always get this problem and it seems I always have issues resolving it.
The Instagram footer is not updating. I have the account connected. If I remove the instagram ID then the footer updates but then there is nothing to show after the FOLLOW US ON INSTAGRAM @
then if I add the ID back it reverts to the un-updated images.
Last time I solved this by reentering the ID and clearing all cache from plugins and browser.
I have done all of this but cant get it to work.
Hi,
Please make sure that you test the amp content like this -> https://i.imgur.com/rtiDiFA.png
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi Ludwig Arcache,
We just tested on iPhone X a post from our demos and for us this is working correctly, there is just a blink until the css is apply https://i.imgur.com/GOvfwWf.png -> https://i.imgur.com/Njn8UDr.png
If you can please provide a video or something to can see step by step how to recreate the problem.
Also let us know if this is happen with our demos or only on your website.
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi Vlad,
It’s thrilltalk.com.
Strange thing is, if i publish a new article i can see it on the homepage if i’m logged in.
When friends check it or if im using private browser i cant see it. Not a cache plugin installed at the moment.
Cant find any sollution right now in the theme.
Hello,
has anyone had experience setting up a litespeed cache plugin?
Hi,
I don’t use security plugin and no application firewall on my server.
If I clear or disable wp-super-cache all works fine.
Thanks
fabio
hi Calin.. Thanks for suggestion. I did what you suggested.
and could see couple of things:
1) Arrow and Icon issue, perhaps was causing due to W3 total cache plugin. SO, disabling it resolved the issue.
2) But the “Home page” edit using “Edit with tagdiv composer” still isnt working and slowing down the whole site.
Please suggest.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know the results!
Thank you!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please provide some more details.
Let me know the results!
Thank you!
Hi anki14542,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Thanks for the reply i have done as adviced, checked all the requirements and changed. i still have the same issue. the featured image on mobile is invisible but if you click on the picture holder, it opens up in a new tab. For desktop its ok… Being a new site i installed the cache just two days ago, i also deactivated the plug ins… still no change.
I have not installed any mobile theme
This is my website https://www.tawkboard.com
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please provide a link to your website in order to inspect.
Thank you !
