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Vlad S
tagDiv Staff
News Paper Site Support - reply
#352031
Jun 15, 2020 at 4:09 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

For ads please follow our guide here: https://forum.tagdiv.com/ads-adsense-overview/

Thank you !

Vlad S
tagDiv Staff
Comments in AMP with Mobile Plugin + AMP by WordPress - reply
#352029
Jun 15, 2020 at 4:07 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Please note that Disqus plugin has not been tested with tagDiv Composer.

Thank you !

Vlad S
tagDiv Staff
Jetpack cookies and consent widget disappear problem - reply
#352028
Jun 15, 2020 at 4:07 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Calin
tagDiv Staff
Mobile theme icons issue - reply
#352014
Jun 15, 2020 at 3:14 pm

Hi,

As I can see the mobile icons are not apply, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Vlad S
tagDiv Staff
Page customization are unable to save with TD COMPOSER - reply
#352003
Jun 15, 2020 at 2:48 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff
Featured Video Not Loading on Mobile - reply
#351993
Jun 15, 2020 at 2:15 pm

Hello !

We have inspected your website and everything seems to be fine from our side.

Please make sure that you have cleared your cache. Also we suggest trying from other devices / browsers.

Thank you !

Vlad S
tagDiv Staff
featured images are not showing on mobile devices. - reply
#351991
Jun 15, 2020 at 2:13 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff
theme activated problem - reply
#351990
Jun 15, 2020 at 2:13 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff
custom header did not save what need to do? - reply
#351989
Jun 15, 2020 at 2:12 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff
Single Image Render failed – no image is selected - reply
#351983
Jun 15, 2020 at 1:56 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Calin
tagDiv Staff
mobile theme - reply
#351980
Jun 15, 2020 at 1:53 pm

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Vlad S
tagDiv Staff
Odd challenge – Adsense *only* showing up in Previews of WordPress posts - reply
#351951
Jun 15, 2020 at 11:44 am

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Vlad S
tagDiv Staff
website login gets pooped up when a user visits my website - reply
#351950
Jun 15, 2020 at 11:44 am

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Fabio
Participant
"load more" link does not work – ajax problem - topic
#0
Jun 15, 2020 at 11:19 am

Hi,
I noticed that on my website https://www.ciscozine.com/ if I click the link “Load More” nothing happen.
The only solution to avoid this behaviour is delete cache, but after few days the problem appears again.

How can I resolve it?
Thanks
Fabio

Calin
tagDiv Staff
Cannot delete items in tagdiv composer - reply
#351932
Jun 15, 2020 at 10:29 am

Hi,

You can use the right click for deleting elements.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Calin
tagDiv Staff
HTML-Blocks are not safed in articles - reply
#351908
Jun 15, 2020 at 9:21 am

Hi redaktionlumao,

I just made some more tests and for me is working without problems.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Calin
tagDiv Staff
Can't add and save shortcode in Column Text Area - reply
#351904
Jun 15, 2020 at 9:17 am

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

webmasteramisun.com
tagDiv Member
conflict with WPBakery/TagDiv Composer - reply
#351833
Jun 13, 2020 at 10:52 pm

Thank you. We restarted all plugins activating in this order:

Ad Rotate
WP Super Cache
WP Bakery Visual Composer
TagDiv Composer
TagDiv Standard Pack

We notice a difference in server performance based on the order in which we activated them. Does this agree with what you have tested in your labs?

We rebuilt SuperCache, and flushed our firewall CDN. The site seems to be running fairly well but we’d still appreciate our taking a look. You may notice something quickly that is not obvious to us.

Thank you!

genemorris
Participant
Featured Video Not Loading on Mobile - topic
#0
Jun 13, 2020 at 5:22 pm

Dear Support,

I’ve been through two developers and wpengine support and they can’t seem to pinpoint the source of this problem.

Please visit georgegammon.com ON MOBILE and select any post. You’ll see that the featured video is a black box.

Do you know what could be preventing the featured videos from loading?

We’ve been disabling plugins, purging cache, trying everything in our power to restore this feature but unsure how to proceed next.

There was a server crash two days ago, and I started noticing this problem yesterday. So I’m not sure if something got messed up during the crash/reboot maybe?

Anyway, you guys have a better understand out of anybody with respect to how this theme loads these videos on mobile, so any guidance would help greatly..

Thanks in advance,
Gene

Amit
tagDiv Member
Score 100/100 PageSpeed With Newspaper WordPress Theme - reply
#351814
Jun 13, 2020 at 1:56 pm

Hi @gumball44

You can add the following code to your theme’s functions.php file.

// Preload Newspaper fonts for responsive theme (main theme)

function dns_prefetch_responsive() {
	
	echo '<link rel="preload" href="//www.typemeon.com/wp-content/themes/Newspaper/images/icons/newspaper.woff" as="font">';
	echo '<link rel="preload" href="//www.typemeon.com/wp-content/plugins/td-composer/legacy/Newspaper/assets/images/icons/newspaper-icons.woff" as="font">';
}
add_action( 'wp_head', 'dns_prefetch_responsive', 0 );

Or You can use WP Rocket plugin to add fonts preload.

For webp images.

You can either use Cloudflare’s pro plan to serve webp images or if you are using imagify for webp then make sure you have configured it like this – https://prnt.sc/syz749

And remove cache everything page rule from Cloudflare dashboard if you have any.

I hope you will find this helpful.

m_irfu
tagDiv Member
All images from the post got disappeared in the lite version - reply
#351780
Jun 12, 2020 at 9:42 pm

I can’t deactivate my all plugins as it is a running website. I tried with clearing cache but then again the same problem. The theme is working fine in the desktop version.
With my previous theme, there was no such issue in either version (desktop or mobile).
I need my money back if my problem is not solved.

regards,
M Irfan

matthewbath
Participant
Odd challenge – Adsense *only* showing up in Previews of WordPress posts - topic
#0
Jun 12, 2020 at 8:32 pm

Hi all,

Odd challenge here, and I hope I can get some pointers.

My site Wise Living Magazine (https://wiselivingmagazine.co.uk) was approved for AdSense, has a status of ‘Ready’ and I have created and placed ad units using Newspaper’s Theme panel > Ads. I have pasted the ad code into the ad spots (Header etc).

However, ads are only showing up in WordPress Previews of posts – but not the actual post itself when live! So far, no ads have been appearing on the live site, but they do appear when previewing a post (new or an existing post).

Could it be because I am deferring JS and CSS? Is there a bug with the Ad placements in Newspaper? Could it be caching? Am I being too impatient (but why would ads show in preview)?

Things to know:

Account activated 24 hours ago; ad units created 12 hours ago
Site status is ‘Ready’
I have purged the caches on CloudFlare (CDN) and LiteSpeed (WordPress cache)
No ad blockers
Tried incognito mode, ensured Javascript active
Checked script in <header> tags, checked ads.txt file
Plenty of traffic (>1k sessions so far)
Installed and using Site Kit

A couple of questions, please:

Key question: why are ads showing in Preview but not on the live site?
Could deferring JS, using LazyLoad etc be the culprit (though the same settings apply to Post Previews). Anyone else experience this with Newspaper?

Any ideas? Would love to actually serve the ads!

Many thanks, and keep safe!

Matt

Calin
tagDiv Staff
All images from the post got disappeared in the lite version - reply
#351753
Jun 12, 2020 at 5:45 pm

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there are still some problem, please provide some more details and a link where I can check this problem.

Let me know the results!
Thank you!

Calin
tagDiv Staff
model does not match the content – Medicine PRO - reply
#351750
Jun 12, 2020 at 5:39 pm

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!
Thank you!

Calin
tagDiv Staff
Last Errors - reply
#351749
Jun 12, 2020 at 5:38 pm

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

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