Search Results for 'cache'

Hi,

Please note that our support platform is not instant also we have a day off and several topics were gathered. We start to answer from oldest to newest topics/emails (also if you replay the topic/email will be move to newest).

As I can see now this is working -> https://i.imgur.com/LoY5Zgl.png

Usually this is a problem from plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also Please note that using tagDiv Cloud Library with WP Bakery can provide these problem, you should decide which one you want to use, we recommend to use the tagDiv Cloud Library with tagDiv Composer these are the theme plugins.

Thank you!

Hi,

Please note that our support platform is not instant, we start to answer from oldest to newest topics/emails (also if you replay the topic/email will be move to newest).

Unfortunately I can not see the problem because you set the link from you wp-admin and I do not have an account to can log -> https://i.imgur.com/xIaiFjd.png

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Usually these problem are cause by untested plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

Thank you for your understanding!

Hi,

As I know the mobile-theme.woff?9 is in only one place and is a font face -> wp-content/plugins/td-composer/mobile/style.css -> https://i.imgur.com/6NNiXR4.png if you want you can set “font-display: swap” clear all cache, purge CDN and check the results to see if this message is still displaying or not in google page speed/
Normal it doesn’t affect the performance much and even has some side effects, like font flashes. But if you’re hunting for a 100 PageSpeed score, you should probably do it.

Thank you!

Hi,

I just check this problem and for me is working without problems -> https://i.imgur.com/I0lt7Gk.png -> https://i.imgur.com/buN7NiA.png
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv and Yoast ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also please provide a link to your website in order to inspect.

Thank you !

Hello !

We have tested your website on mobile devices and on our side everything seems to be working fine. Please clear your cache and re-try.

Let us know the results.

Thank you !

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and pres the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG
If this is not what you mean, please provide me some more details.
Please notice that you can not delete the empty column only the row that contain empty columns.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv and Yoast ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that AMP has been properly installed and set up on your website: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Please note that at the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv and Yoast ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv and Yoast ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again

When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/

Let me know the results!
Thank you!

Hello !

1: Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

2. Please note that you cannot use WP Bakery page builder on tagDiv Created templates. You can achieve this using tagDiv Composer, for this on your page or homepage you need to use tagDiv Composer, add a row, this can be stretch and you can choose the layout you want -> https://i.imgur.com/pN6vZwR.jpg let’s that you make those settings -> https://i.imgur.com/ISdhMND.jpg now the row is set in 2 but you need it in 5 so you need to set a width in % on each empty column like this -> https://i.imgur.com/aNtYAfw.png -> https://i.imgur.com/vFhzXBl.jpg after that drag an inner row in each empty column -> https://i.imgur.com/FcUVItl.png -> https://i.imgur.com/wUvuvEl.png -> https://i.imgur.com/MlYoS7f.png and in this way you get the 5 columns.

Hope this will help you!

Hi dmxsta,

Please make sue that all settings from Super Cache plugin are set as in our guide from here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also if you have other cache or optimize plugins it can interfere with Super Cache plugin.
Also is possible that your website to had this problem before and was indexed by google and now until it will re index your website you’ll get that version.
For me accessing your website from here -> https://i.imgur.com/OQqhwDj.png it’s returns like this -> https://i.imgur.com/Z2XiRNC.png

Thank you!

Hi,

Unfortunately I do not have access to your website, is look that the web server is down -> https://i.imgur.com/Babcmtk.png
If you are using the social counter, youtube videos or Instagram, make sure that you set in theme panel the api key -> https://forum.tagdiv.com/instagram-widget/ also for YouTube you need to use an api key too -> https://forum.tagdiv.com/youtube-api-key/ after that the social counter should work -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also if you are using cache plugin, you need to clear all cache change the ids on counter for example on “envato” check the results and set back your social accounts.

Let me know the results!
Thank you!

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Newspaper Theme will render anything that is supported by wordpress. You can use GIF format ads but please make sure that they are uploaded properly and that they work with wordpress. You can test them by simply creating a new post / page and inserting the ads there.

Thank you !

Hello !

You will have to contact your host in this matter. They can add cache to your website too. Let them know about your problem.

Thank you !

Hi,

Usually this issue are related to some plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem you can try other method for theme update -> https://tagdiv.com/update-newspaper-theme/

Let me know the results!
Thank you!