- NewspaperCloudflare (CDN)
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewsmagUsing the theme translations together with WPML
- NewspaperUsing the Theme Translations with WPML
- NewsmagCustom Post Type Support
- NewsmagRequirements for Newsmag
- TutorialsWhat is Ajax preloading?
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello,
Please contact your host if you have permissions problems. The theme does not handle permissions, ports etc.
Please also make sure you disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
I have tested this but cannot replicate the issue. https://www.screencast.com/t/coQNdK052R
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Live Customisaztion still not working, I dont see any plugin conflict cause I have been using the same plugins and dont have to do anything with Live Customization,
So how do I clear cache and reset cdn files?
Need to solve this issue cause I cannot get acces to my Footer code to change a picture.
Best
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please check your memory allocation and make sure these parameters are set properly: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hi,
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi Catalin,
I have already read all your guides. And spent serval days trying to get to the bottom of the issue. I have brought a CDN, to help load time and Maxcdn as looked at the site to see why it’s taking over 60seconds to load. WP rocket as also looked at the site and advised I spoke with the theme developer as it is theme related. My developer has also looked at the site and I have also spent several days trying to solve this.
I am not asking you to optimize the site. But to look at whats causing the theme to take 60 seconds to load which is not normal.
Again I have deactivated all plugins, use tag booster, caching plugins, optimize the images. The only thing that works is when I use another theme.
Hey Chris,
Thanks for replying 🙂 I have already checked this, Maxcdn as looked at the site so as WP-rocket and my developer they have all stated that it’s theme related.
Hello epicmag,
It seems to have a strong caching plugin. Do you have cleared all of these after checking the results? Try to do this, purge all CDN files if you are using the CDN system, also, clear the caches from the browser, server cache and check the results.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
You can try to increase your loading speed by using this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
As a note on speedbooster: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
I created a page with the tagDiv Composer. The Composer will now no longer open the page – there is a spinning graphic and nothing more. I now am not able to edit that page at all…which I need to be able to do.
I have deactivated all my plug-ins, cleared my cache, and I don’t use a CDN.
The support staff told me to open a forum post, so here I am. I am assuming this is the same as a support ticket?
Hello firdos,
Please check your Facebook Sharing with the Facebook Debugger and grab the Scrape again. Clear all your caches, purge all CDN files and check the results. For more information about this tool, please consult here -> https://forum.tagdiv.com/facebook-share/ Also, if you need more assistance in this regard, please provide your website URL so I can take a closer look and also, so I will be able to provide a more accurate response. If is not what you mean, provide more details. -> https://www.screencast.com/t/4PE31DGA
Thanks for your understanding!
Hi,
Please check and see if the caching plugin and CDN are configured as mentioned in these guides
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
Then test again, and check if everything works properly.
Thanks
I use newsmag and had been having no problems using the new TD Composer. But now everytime I load it up, the viewport is completely white. I can drag things on the screen, but they don’t display at all. The shortcode does get added, but it’s kind of hard building a page blind. I disabled all plugins as requested in a separate thread and that still did not work, and I don’t currently have a CDN configured. Yesterday I was able to get it working in chrome, but as soon as I loaded up the page to make another edit, same thing happened and it is still blank/white every time I try it.
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
We know of 3 possible causes for this issue.
1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.
2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh
3) Editing a page that was previously built with another page builder.
Thank you!
@mdeleon
That is not a similar issue. You are facing a totally different issue. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
And please open a new topic if you have any further questions.
Thank you!
Hi Catalin,
Thanks for the reply! Yes, I know the theme itself works perfectly. :/ As I previewed the demo, it worked well. I don’t know what could be the problem. I’ve the latest version, switched to another theme and back to see if it solves it, switched between Newspaper demos, I’ve tried reinstalling the theme, disabled all plugins, emptied cache, disabled CDN, I tried visiting my site on different computers and still nothing. Square youtube video, which is resized to normal youtube size after like a second. I don’t know what else could I try. I’m sure it will be something so easy and trivial, but I have no idea what.
Hello msimktg,
Why do you have installed the Mega Menu plugin since the theme has this option by default? Why? Please notice that plugin is not tested with the theme and most likely, all of these errors are caused by it. I have inspected your website and I saw that you are not using the latest theme version, and also, you use the child Theme. If you want to achieve the best theme results, first of all, update your theme to the latest version, switch it to the main theme, remove all of the untested plugins, clear all of your caches and purge all CDN files if you are using the CDN system and then, check the results. After this, if you have errors with the theme, please let us know.
Thanks for your understanding!
Hello Toni,
I have inspected your website and I did not saw any problems with your page. Everything seems to work as expected, as you can see here -> https://www.screencast.com/t/ddJYlkvK Try to clear all your caches, purge all CDN files if you are using the CDN system and check the results. If is not what you mean, please provide more details so I will be able to provide a more accurate response.
Thanks for the message!
please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Remove any image optimization tools you might have. Also check your permissions for WP:
https://stackoverflow.com/questions/18352682/correct-file-permissions-for-wordpress
Thank you!
Hello Rashburn,
Do you have added the Widgets on your page in the backend (2/3 ->content) with Widgetised Sidebar in 1/3 layout and the sidebar does not appears on your frontend? You should provide some useful screenshots with your homepage structure so I can see the sidebar and also, your front end to see the results. After all of your changes, please clear all of your caches, purge all CDN files if you are using the CDN system and check the results.
Thanks for your understanding!
Hello Plexus7,
I have inspected your website and I saw that your icons work as expetected. Try to clear all the caches, purge all CDN files if you are using the CDN system and check the results.
Regarding on page speed, please notice that thing depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.
Thanks for your understanding!
