- NewspaperCloudflare (CDN)
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperUsing the Theme Translations with WPML
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hi,
Please disable all your plugins except visual composer, clear cache and reset cdn files if you use it. This is most likely a plugin conflict.
Thank you!
Hi,
I checked again and it still displays fine. Maybe you had the previous version of the theme cached and now it cleared. caching can cause this type of ‘errors’ if it’s not cleared after an update. Cache can be from a plugin, from a cdn server, from the hosting themselves, or even the browser.
We cannot see any issues, but please let us know if the issue reappears.
Thank you!
Hi,
The mobile version should not display in the desktop version as you can see on our live demo: http://demo.tagdiv.com/newspaper/.
Please disable all your plugins except visual composer, clear cache and reset cdn files if you use it. Then test your site again and let us know if you still have issues with this.
Thank you!
Hello valerianidesign,
Please ensure that you have right installed your latest update via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there before after these changes, please try to make a new install within a sub-domain only with Visual Composer and check how it works.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hi,
The scrolling is very ‘hard’ on your site but that does not come neither from the browser nor our smooth scrolling option from the previous version of the theme. This is most likely a plugin that causes it. Please try to deactivate all your plugins except visual composer, clear cache and reset cdn files.
Thank you!
OK – All plugins except visual composer currently disabled. Cleared cache, not using CDN. Same three problems as above.
Hi
I’ve checked your site on both Chrome and Edge browsers and found some js errors in browser’s console: http://screencast.com/t/x1hKboeQPNqH and they seems to affect theme functionality.
Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again. Also turn off minimization for css/js as they are not tested and may affect the theme functionality.
Let us ow how it goes!
Thanks!
Hi,
Please try to uninstall it or install a different demo and reinstall the dark theme.
the corrupted icons you see are because of CDN and fonts loading from another source. Please follow this topic to fix them: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Thank you!
Hi
I’ve checked your site and found a js error which breaks search feature on mobile devices: http://screencast.com/t/xs7hTuArn
Try to deactivate all plugins except Visual Composer, deactivate the child theme, clear all caches, purge cdn files if you’re using then test again.
Thanks!
Hi
The theme is tested and should work fine. I assume that this happens due to a plugin conflict or because of some cache files. Try to deactivate all plugin except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes.
Thanks!
Hi
this issue is mostly caused by js errors. These are caused by plugin conflicts. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test your site again
Thank you!
Hi,
Please deactivate all plugins except visual composer, clear cache and reset cdn files if you use it. Then access the theme panel and hit the save button if you haven’t after you updated. If the problem is still there afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue. Also include a link to this topic so we can identify you.
Thank you!
Hi,
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files. The mobile menu should not display on desktop.
Let us know how it goes.
Thank you!
Hi,
Before we take a look at your back-end, please try to disable all plugins excepot visual composer, clear cache and reset cdn files if you use it. Then make sure you update all plugins that cam with the theme. Visual composer, social counter and revolution slider if you use it.
You can follow this guide to see how you can update the plugins: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the problem is still there afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can access your site and inspect it. Please also include a link to this topic so we can identify you.
Thank you!
Hi,
Please filter your author box like so: http://screencast.com/t/1sOBysVrYa07 It works as expected for us. You ned to use the author id’s and add them simply in the field separated by comma’s
Please try to disable all plugins except visual compoer, clear cache and reset cdn files.
Thank you!
Hi,
I have checked your site and it seems the permalinks are wrong but this does not happen on our side. The permalinks on our testing platforms and localhost and all other instances of the theme are ok, so maybe there is an issue on your end. Please try to disable all plugins except visual composer, clear cache and reset cdn file if you use it. Also please try to re-save permalinks.
Let us know how it goes.
Thank you!
Hi
Make sure that you’re using last theme version available on themeforest, V 2.3.7 and also update Visual Composer plugin at V 4.11.2 which is included i them,e’s path. Here you can check our update documentation for more details in this regard: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
Also try to deactivate all others plugins except VC, clear all caches, purge cdn files if you’re using then test again.
Let me know how it goes and if you still can’t manage to solve this please provide your site url so I ca have a closer look.
Thanks!
Hello mixamex.com,
Usually, these problems appear if you are having the cache. Please try to clear all your caches, purge the CDN file if you are using the CDN and also, if you have the cache on your server, please try to clear all. Also, if you do not have access to clear the cache for your server, please contact the hosting provider and they should solve this problem.
P.S We had this problem and have solved with these tips.
Hope this helps!
Thank you for your understanding!
a) try clearing cache on site if using one; reset update CDN if using one
b) clear cache in your web browser
c) clear transients using wp-optimize
d) make sure you have enough memory allocated to WordPress via the wp-config.php file
Hi there,
First of all, I manage to update the Theme from version 6.7.2 to version 7.0 without having a problem, if you have some customization through code, you will have to do a backup and then you should try to re-implement this in Newspaper 7 files. Here’s what I did:
1. Switch your site to “Maintenance Mode” using a plugin or if you don’t have its fine also.
2. I switch my Theme from “Newspaper” to “Twenty Fifteen” theme since its in “Maintenance Mode” so nobody sees it except me. 🙂
3. I deactivate all my plugins and if possible do not deactivate the following plugins “WP Super Cache”, “Cloudflare” and my “Maintenance Mode” plugin, please note that “WP Super Cache” plugin once deactivated and activated again the settings change back to its default and make sure you set it to the correct settings or follow this link: https://forum.tagdiv.com/cache-plugin-install-and-configure/
4. Please don’t skip this to always backup the files and the database or ask your hosting company to guide you on how to do it, in case something goes wrong with the server you could use the backup to revert to the previous state as what the Documentation says follow this guide link: https://forum.tagdiv.com/how-to-update-the-theme-2/ – Please read it carefully and follow what the instruction says follow the guide until Serial “A. Update the theme via FTP” only, this is the best way possible to update the Theme recommended by the tagdiv team.
5. After the update please ensure that you have cleared all your caches and purge your CDN files if you are using the CDN, and then go into the Theme Panel and click on the Save Settings button.
6. Update the following plugins – Visual Composer, Slider Revolution, tagDiv Social Counter and tagDiv Speed Booster that comes with the latest file you just downloaded from Envato>Download>All Files & documentation inside that there is a Folder name Plugins, how to update these plugins? follow this link and read it carefully: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and do the same way with the remaining plugins Slider Revolution, tagDiv Social Counter and tagDiv Speed Booster only.
7. Check your site if it’s working or not, if it is working then proceed to the next step, congrats you made it. 🙂
8. Then start activating again your plugins that you just deactivated earlier in Serial 3, much better one by one to activate your plugin then you will know what causing you a problem if you activate a plugin, first you activate the recommended ones then the rest of your plugins.
9. Since you haven’t found any problem at all and if you have some customization through code on the previous version, then you should try to re-implement this in Newspaper 7.
Try this common troubleshooting tool:
a. Clearing all your caches and purge your CDN files help a lil bit of our common problems.
b. Save again your Permalinks in case you have some extra Pages which comes or created by your Third Party Plugins and problems with some links are “Not Found”, go to Dashboard>Settings>Permalinks and mine is set to “Post name” then click “Save Changes”.
Lastly, if you have found any error or conflict or question about anything, please just do a search here in the forum or write a new topic and address your problem and I just share this atleast a lil help for the awesome tagdiv team. Great theme ever!!!
I love the new update Newspaper version 7 🙂
Enjoy!!!
They say to deactivate all your plugins, clear your cache and CDN files, and then go into the Theme Panel and click on the Save Settings button.
I tried all these options and it didn’t work. The only way I was able to make it work was by hiding it via CSS. That purple gradient is actually the Mobile Menu background.
Here is the CSS code that I used to hide that background on the Desktop and Tablet versions of the site, while still having it show for Mobile Phones.
/* -==========================- DESKTOP -==========================- */
@media only screen and (min-width:1024px) {
.td-menu-background:before { display: none; }
}
/* -==========================- TABLET -==========================- */
@media only screen and (min-width:640px) and (max-width:1023px) {
.td-menu-background:before { display: none; }
}
If using a Child theme or editing the main theme, place that CSS at the very bottom of the Stylesheet (style.css). Again, this was the only way I was able to remove it while still allowing it to work on phones. Hope this helps you.
As you can see…by hiding it on the desktop version, it no longer shows. https://i.imgsafe.org/ef2118f.jpg
Hello aktifje,
Please ensure that you have cleared all your caches and purge your CDN files if you are using the CDN and test it again.
For your second problem, please notice that this is just the behaviour of this type of additional mobile theme plugin. If you have enabled the mobile theme, the pages will be displayed in the simple mode and you can only add your desired text which will appear on your mobile view. Please notice that this simple core for the mobile theme has been designed for a fast page loading, speed, clean content and relevant information. Also, if you are using the mobile theme, your home page will not display you the original page but only the big grid and the related articles because the Visual Composer not working for the mobile theme, though. If you do not want to have this behaviour for your mobile mode, you simply disable the tagDiv Mobile theme plugin from plugins area, like this -> http://screencast.com/t/uoSa0R9CUL6
For more information about our new feature, please consult our documentation here -> https://forum.tagdiv.com/the-mobile-theme/
Thank you for your understanding!
Hi,
Did you set up the exchange widget from block settings: http://screencast.com/t/GsRkc79ZGg1w
If you still cannot get it to work, please try to disable all your plugins except visual composer, clear cache and reset cdn files if you use it.
If everything else fails, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect the block element.
Also include a link to this topic so we can identify you.
Thank you!
Hi,
1) The images disappeared because of a plugin you installed that is not compatible with our theme and that caused the javascript to break and images to not display anymore. Please try to remove the plugin causing this issue. You can try to disable all of them except visual composer, clear cache and reset cdn files if you use it. Then activate them one by one and figure out which one causes the issue.
2) please follow this guide to update to the new theme version: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
There are a number of new features in newspaper 7 that are covered in the documentation so might want to read a bit about the new features.
Thank you!
Hello jeanius,
I suspect this issue come from your untested plugins. I have checked your console and I saw that you have a js.errors and also, you are using a lot of untested plugins with our theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all caches, purge your CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please try this advice and let us know how it goes, after this.
Thank you for your understanding!
