Hi,
If i activate the mobile theme, then i have a critical error on all the website, but only on mobile navigation. Everything is safe on a desktop or tablet.
I tried to desactivate cloud templates, all plugins excepted tagdiv, empty cache but no way…
So i deleted mobile theme plugin, added it again and activate…. critical error
Please help
Hello,
1. You can import a blank template from tagDiv Cloud Library -> https://i.imgur.com/9j25KDn.png -> https://forum.tagdiv.com/footer-templates/
2. Usually, the color and image are set on the row, so please edit and select the row and go in the tab https://i.imgur.com/iqpxjpt.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/ please check each row/column/zone and delete the background color -> https://i.imgur.com/1M6tOtL.png.
Thank you!
Hello,
I think that you are referring to “Edit with tagDiv Composer”, the theme builder can be used on pages and cloud templates, but not on post page – https://i.imgur.com/AzUB2iq.png
Also, this one https://theledger.whatchacatchin.com/directory/ is a page and this one – https://theledger.whatchacatchin.com/directory/pacific-pearl/ is a single page. What I can suggest is to check in the Cloud Templates in CPT/Taxonomies tab and make sure that you use that template as global – https://i.imgur.com/O5Afbhr.png for your directory.
Thank you!
Hello,
Seems you use a mobile theme; and you can’t edit the mobile theme with tagDiv Composer; so please disable it.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.
Thank you!
Hi,
If I understand correctly, you are using a single post template and you want to edit the author box for it, right? For this you need to edit the single post template using the tagDiv Composer and got the author box element, select it, and do the necessary settings (this will be applied to all posts that are using that single post template).
If you are referring to that author cloud templates this can be edited from here – https://i.imgur.com/7nHE3PQ.png and you can also apply it individually in the theme panel – https://i.imgur.com/pmlSUZ6.png
I hope this will help you!
Hi,
You need to edit with tagDiv Composer the cloud templates and filter the blocks using the special filters – https://i.imgur.com/DsH6z7z.png – https://i.imgur.com/p1euL6c.png – https://forum.tagdiv.com/flex-block-settings-guide/
I hope this will help you!
Hello,
I checked and now this is the mobile version -> https://i.imgur.com/YUOGFtL.png
if you have created a mobile page, then please check if your plugin for cache has an option for the mobile version.
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Hi,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ->
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console https://imgur.com/bRYwbvE if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hello
Thanks for resolving the fatal error issue last night.
It seems to have created another issue.
Now on the same directory post page, the template option that is normally on the top Tag Div Composer menu is not appearing so I cant select the template I was using (as a result all of the custom fields on the page say – sample data)
I tried loading a template from the tag div menu on the left and accessing the cloud library but neither will load.
This is currently only impacting this specific page (when clicking for the directory listings in to a result.
Here is fine and template selection (top menu) /cloud/ load template works properly :https://theledger.whatchacatchin.com/directory/
Here is where the issue persists: https://theledger.whatchacatchin.com/directory/pacific-pearl/
I have a few other directories that are all operating properly – it is only this page where the previous issue was resolved that has the problem.
Can you please lend a hand?
thx
M
Hello! This is a fresh installation of Newspaper theme on Plesk server.
The url of the site is crazy-glue.com.
Error 500 occurs when activating the tagDiv Cloud Library theme plugin.
I have checked and corrected all the suggested minimum configuration parameters and performed the checks that similarly point to similar issues on this support page and nothing fixes the issue.
Thank you in advance for any help you can provide.
Thank you so much
Hello,
tried that just to see, but had no effect since the problem is not that the tagDiv Cloud Library module does not work when the other plugins are enabled is that it gets disabled randomly, not upon a particular action (updates, uploads, publishing).
Hello,
been having this issue for some time now, the tagDiv Cloud Library module keeps getting disabled from time to time, breaking the frontend layout. It happens randomly, without a clear pattern.
Had this issue before or any suggestion as to what i can do to see where the issue is?
Thanks.
Best wishes,
Alex
Hello,
1. If you are using a single post template, then it is possible to have a plugin conflict, please do a test using only tagDiv plugins and see if the problem persists.
2. I think that you are referring to “Edit with tagDiv Composer”, the theme builder can be used on pages and cloud templates, but not on post page – https://i.imgur.com/AzUB2iq.png
3. If I’m right you are referring to this one – https://i.imgur.com/oX8jw8l.png this will be displayed only on pages.
Thank you!
Hello,
Please check the console when you try to save the changes made in Theme Panel maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Dear Sirs,
In a new site https://shop.trplane.com i am trying different things that i believe dont work or i dont know how to do it:
1.- I imported a new template only for author template, but appears the “general” one, not the one i choose. I changed in theme builder, cloud templates, etc
2.- I want to include in home page a module called “EventOn”. I mention this one as an example. Is there anyway to inlude a module, using a shortcode or wathever in the home page or othe template page?
3.- From another site owned by me (a gallery), the site has de capacility to create a gallery with videos and images. It produces an rss, Can an rss be included, for example, in the author page or home page? (ie “latest images”)
Thanks
Hi Anamaria,
This is my live site – https://www.marathi.hindusthanpost.com/
In this website, we have used latest version of theme and latest version of the wordpress.
I have tried various tests with the server, and it has generated these error logs. Could you please check them once?
……………………………………………………………………..
[07-Jun-2023 13:23:55 UTC] PHP Notice: Function amp_remove_paired_endpoint was called incorrectly. Function called while AMP is disabled via amp_is_enabled filter. The service ID "paired_routing" is not recognized and cannot be retrieved. Please see Debugging in WordPress for more information. (This message was added in version 2.1.1.) in /home/985718.cloudwaysapps.com/gpsyvarnnm/public_html/wp-includes/functions.php on line 5865
The PHP notice you encountered indicates that the amp_remove_paired_endpoint function was called incorrectly while the AMP (Accelerated Mobile Pages) feature is disabled. The notice also mentions that the service ID “paired_routing” is not recognized and cannot be retrieved.
To address this notice, you can take the following steps:
– Verify if the AMP plugin is enabled: Check if the AMP plugin is installed and activated on your WordPress site. If it is not installed or activated, you may need to install and activate the AMP plugin to use the related functions correctly.
– Check the AMP status: Ensure that the AMP feature is enabled. Some plugins or themes provide options to enable or disable AMP support. Make sure that AMP is enabled through the appropriate settings or configurations.
– Review the function call: Double-check the code where the amp_remove_paired_endpoint function is being called. Verify that the function is called correctly with the appropriate parameters and within the appropriate context.
– Debugging in WordPress: If you need more information or assistance in debugging the issue, you can follow the link provided in the notice (https://wordpress.org/documentation/article/debugging-in-wordpress/) for guidance on how to enable debugging in WordPress. Enabling debugging can help identify any underlying issues or conflicts causing the notice.
By ensuring that the AMP plugin is installed, activated, and enabled, and by reviewing the function call and enabling WordPress debugging if needed, you can address the PHP notice related to the amp_remove_paired_endpoint function.
Thanks
Atul C
hey i recently purchased newspaper theme i tried to load page templates from cloud library it says key is missing and when i try to install pre built theme from theme section in wordpress dashboard it gets installed but it not showing on the the website its looks like the stock theme please help!!!!!
Hello,
I accidentally deleted category template from “Cloud templates”. I had “Category template – Default Pro”. Now, I can’t find this category template in Cloud Library. How am I supposed to get it back please? Only one that is there is Category template – Default RTL Pro. But Im not Arabic, I don’t use RTL pages.
Please, help.
Thank you
Hi,
I’m glad you managed to solve the problem using the pass option in CloudFlare.
I also notified developers about the reported situation and added the link to this topic in order to have all the details to investigate this situation.
Thank you!
Hello,
Please try to use the cloud template, then the code will not be displayed, only if you have the header login added.
Thank you!
Hi,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ->
Please do a test using only tagDiv plugins and try to open the WP Editor.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hi,
There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/high-number-of-ajax-request/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
– https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
Also, pagespeed is not covered by support -> https://forum.tagdiv.com/newspaper-theme-support/
If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray
To be able to optimize and to remove CLS and LCP please check these guide => https://developers.google.com/web/tools/lighthouse/ -> https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> https://web.dev/lighthouse-whats-new-6.0/ -> https://web.dev/lcp/ -> https://web.dev/cls/
Thank you!
getting this error when iam trying to load cloud library i have purchased the theme
Hi,
Thank you for investigating.
I did some research too and pretty sure the problem is in the way it is managed by the theme. We have no issue with any other Ajax requests (including other WP projects using CF + Rest + GraphQL).
In the meantime I found a work around.
There is a setting in CloudFlare in the Cache section to set a rule to bypass cache in presence of a cookie. This way the authors can navigate in the site without the “loader” jamming 🙂
I still hope the devs find the fix, would be nice for others too.
But what would be even nicer is that those requests could use GET … opening the magics of cache <3
Saturday http://www.welovetennis.fr hit over 1 million visits… not easy to handle such load without cache.
Fingers crossed 🙂
Thanks for reading and wish you all a nice day.
reminder: in previous messages, logs confirmed that the POST request did get to the backend and that it was the backend responding 403, not cf.
Hello,
That element is on this path wp-content/plugins/td-cloud-library/shortcodes/single/tdb_single_author_box.php and you can edit it from there, unfortunately, the problem is that the cloud templates can not be set in a child theme, also, there is no possibility to use the tagDiv COmposer on that element to achieve what you need, sorry! The only possibility is to make the changes in the theme files after each update.
Thank you!
