Search Results for 'ftp'

Hello,

Please check if you have an object cache file stored on your server.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you

Thank you!

Hello Tom,

I would recommend you to update because you have an old version of the theme and many changes have been made.
But if you still do not want to update, then please contact us by email and one of my colleagues will tell you where to make the changes.
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic to identify you

Thank you!

Hi,

We can take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation know that we will disable the other non tagDiv plugins.
Also, please make a full backup to all files and databases.

Thank you!

Hello,

We can take a look for this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

To have the automatic updates option, you had to have version 10.3.1 and from version 10.3.2 you could use this option -> https://tagdiv.com/introduction-to-newspaper-theme-automatic-updates/
Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagdiv Standard Pack, tagdiv Composer.

Thank you!

Hello,

Please check if you have an object cache file stored on your server.
We have a guide on how to check the Object Cache if is applied on Backend -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you

Thank you!

Hi,

Please make sure you are installing the actual theme, not the whole package
– https://forum.tagdiv.com/whats-included/
So if you download the full theme package, once it is extracted the theme zip can be seen, like in this example
– https://i.imgur.com/MTmQrYE.png

These are the theme install guides you can follow
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

Thank you!

Hi,

Please make sure you are installing the actual theme, not the whole package
– https://forum.tagdiv.com/whats-included/
So if you download the full theme package, once it is extracted the theme zip can be seen, like in this example
– https://i.imgur.com/MTmQrYE.png

These are the theme install guides you can follow
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

If you previously used a child theme please deactivate it in case it is active. The newspaper has a child theme included in the package if you require one
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hello,

Please provide a screenshot with the error.
Also, please make sure the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello @veteranstoday,

If you want to update the theme I recommend that you update the theme via FTP/cPanel on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.

Let me know the results!

Thank you!

Hello,

Please follow these articles on how to install the theme
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
and a prebuilt website

Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

I hope you’re staying healthy.

Thank you!

Hello,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hello Majeed,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hi,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation to know that we will disable the other non tagDiv plugins
Our team will take a look!
Thank you!

Hello,

@pavel_t I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ please use method C (via FTP/cPanel/File Manager), also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.

@abbey4biz1 I just answered here in your own topic https://forum.tagdiv.com/topic/upgrade-to-11-4-1-distorted-my-blog/ please check it.

Thank you!

Hello,

I’m sorry to hear that.
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ -> https://www.siteground.com/kb/403-forbidden-error/
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you

Thank you!

Hello,

You can no longer install tagDiv Standard Pack because it is an older plugin and is used for standard templates.
The news prebuilt websites use cloud templates.
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after installing the plugin from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you!

Hello,

If you want to update the theme I recommend that you update the theme via FTP/cPanel on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/

Thank you!

Hi,

I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

If you want to update the theme I recommend that you update the theme via FTP/cPanel on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!