Search Results for 'install'

Hi,

Please make sure you have Visual composer active – https://www.screencast.com/t/yjOMzpmo9 and that the backend is enabled in the settings – https://www.screencast.com/t/zNq2lUde If this is not the case try deactivating and removing the plugin – https://www.screencast.com/t/xwR9zjLhXd then install it again, maybe something happened during the installation process. Also try this while deactivating all your other plugins to exclude a possible conflict.

Thanks

Hello JJ0000,

Most likely, this error happens due to your PHP memory which probably is exhausted, and that’s why you got this error. Try to increase your system status according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ and also, if the problem is still there, please provide a screenshot with your system status configuration so I can see it. Clear all your caches, purge CDN files and check the results. Also, if you are using some untested plugins, remove all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello catolicus,

Please ensure that you are using the latest version of the theme and also, make sure that was made via FTP way according to our guide here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard. Also, if the problem is still there, please try to make a new clean install and if you are using some untested plugins, try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello communiquel,

Please ensure that you are using the latest version of the theme. Otherwise, you should update it to the latest one via FTP way, increase the system status according to our documentation guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge all CDN files and check the results. If the problem is still there, try to make a new fresh install from scratch via FTP way and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If this does not fix it, please try to reinstall the theme via ftp using this guide: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

It could be a faulty theme install so please install the theme again using this guide: https://forum.tagdiv.com/install-via-ftp/
Please also disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello phirbhinews,

1)I have inspected your website, and I saw that your Social Counter still not working as expected. Please ensure that you have installed it according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial/ You have to install only the plugins which come bundled with the theme and rule out any conflicting plugins. Clear all your caches, purge CDN files and check the results.
2)If you want to edit this type of section from your website, notice that you should do it from backend in Visual Composer like this -> https://www.screencast.com/t/5l1QawH2uHe This is a tab element from Visual Composer which has been customized by our web designers.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello manumahajan26,

I have inspected again your website on specific URL where you reports this issue and I did not saw any problem with your sidebar, as you can see in the following video here -> https://www.screencast.com/t/ohhUoMO38 Try to clear all your caches, purge all CDN files and check the results. If the problem persist, try to make a new fresh install via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hi,

You can update the theme to the latest version by following the steps provided in this guide – https://forum.tagdiv.com/how-to-update-the-theme-2/ and you can make a backup as suggested there. The surest way is to do it by FTP like this – https://forum.tagdiv.com/install-via-ftp/

Thanks

Hi,

I see that you have installed the magazine demo, but I do not see any problems or differences related to the post content on your website and the demo – https://demo.tagdiv.com/newspaper_magazine/2015/09/23/td-post-fashion-week-parties-night-4/ If you want to remove the theme’s background you can do it like this – https://www.screencast.com/t/TRVdDLKklW1g More information about this here – https://forum.tagdiv.com/background-introduction/

Thanks

Hi Matt,

You can use both but please make sure you set them exactly like explained here: https://forum.tagdiv.com/cache-plugin-install-and-configure/
and https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello natagrit,

1)Please notice that if you want to install the demo without any content, you have an option in panel, like this -> https://www.screencast.com/t/YEsdRibJw For more information about how you can install a demo, please check here -> https://forum.tagdiv.com/newsmag-installing-demos/ Yes, if you will import the demo without the content, you should be able to make your website to look like in this demo.
2)Yes, if you will install the demo with content, you will see that in your backend will be installed some dummy data.

Thanks for your understanding!

Hello natagrit,

1)Do you are using the Newsmag or Newspaper? Please keep in mind that the Mobile Theme is not tested for Newsmag theme, just only for Newspaper and it seems to do not work as expected, sorry! Notice that the Mobile Theme is an optional plugin which comes bundled with the theme packet. Notice that if you will not use this plugin, the theme is fully responsive for all devices but the Mobile Plugin is a concept of our theme wich speed up the page on mobile devices. If you want to know more details about this mobile theme, please check the guide here -> https://forum.tagdiv.com/the-mobile-theme/
2)You should use only the WP Super Cache because we do not know what type of caching service uses your hosting provider. You should disable the server cache and install/use only the WP Super Cache according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks for your understanding!

Hello manumahajan26,

Your link does not work and also, I cannot saw the error. Provide some useful screenshots or link so I can identify where exactly the problem is. If you want to use the BBpress with our theme, you should consult the plugin documentation here -> https://codex.bbpress.org/ and also, here -> https://forum.tagdiv.com/how-to-install-bbpress-forum/

Thanks for your understanding!

Hello benneely,

First of all, please make a full backup to your database to be safe and then, you should make a new fresh install from scratch via FTP way because this is the surest method in this regard. Also, if you are using some untested plugins, try to remove all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!