Search Results for 'install'

Hello sajeev,

It seems to have an error which can be caused by your untested plugins used by you or because of improper installation. Please try to disable all of the untested plugins, leave just Visual Composer to be active, clear all your caches, purge CDN files and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, you should make a new clean install from scratch via FTP and check the results. I have tested on my side and everything seems to work as properly.

Thanks for your understanding!

Hello Digit Web Design,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. Notice that the theme can be activated only one for a single domain. So, if you want to change the domain, you should simply delete the theme for this domain and install it to other.

Thanks for your question!

Hello uper_nic0las,

Unfortunately, we do not have any bad reports in this regard, until now, sorry! Most likely you are using some untested plugins which can interact with the theme core file and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and check the results. Also, if the problem is still there, please try to make a new clean install from scratch via FTP way because this is the surest method in this regard.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Robotakis,

All the theme panel settings have been loaded in your database and you will not lose these if you will update the theme. Do this steps via FTP way because this is the surest method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello,

I have made some tests on my live website with these characters and it seems to work as properly, as you can see here -> https://www.screencast.com/t/c8E8b5Vf7d7D Try to disable all untested plugins, if you are using something like this, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

The mobile theme comes with it’s own predefined template for pages, posts optimized for performance and speed and it is fully tested and working properly. I can not replicate your problem so I recomend you follow the advices suggested above and try to deactivate your plugins except Visual composer just as a test and clear your cache and purge cdn files if you use it, to see if the issue is still present. Also check any custom code you may have added to the theme panel or theme files. More information about the mobile theme here in the documentation – https://forum.tagdiv.com/the-mobile-theme/ When activated you can not use any Visual composer element, because the mobile theme does not use this editor but you can use instead the mobile editor. If you want to display the same elements from desktop on mobile you can disable the mobile theme and use the theme’s responsive design and deactivate the plugin.
Visual composer does not need to be activated, it comes preactivated in the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and is updated with new theme releases. If none of the suggestions above produce any favorable results you can try and reinstall your theme or consider updating to the latest version – https://forum.tagdiv.com/how-to-update-the-theme-2/ the theme and it’s plugins.

Thanks

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there afterwards you should reinstall the theme as there could be a faulty theme install.

Thank you!

Hello factoryitalia,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it. Then, you should make a full backup to your database to be safe and then, via FTP you should update the theme according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Oana1973,

You should interrupt the process and try to update the theme via FTP way because this is the surest method in this regard. using the Envato Plugin, it is possible to appear some errors during the update which can influence this process. To avoid this, please use the FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello,

This happens when you add too many rewrites to your css file. If you install a demo, it will rewrite the css by adding the demo style to the default theme and when you change the font again, you will be able to see these rewrites as this is the way css works. In cascades.

What you can do to avoid this is to increase your page loading speed: https://forum.tagdiv.com/how-to-make-the-site-faster/ so these rewrites will not be as obvious.

Thank you!