- NewsmagInstall via WordPress
- NewsmagInstall via FTP
- NewsmagInstalling pre-built websites
- NewsmagUsing the theme translations together with WPML
- NewsmagHow to update a plugin
- NewsmagNewsmag theme support
- NewsmagCustom Post Type Support
- NewsmagImport / Export theme settings
- NewsmagHow to add icons in the menu
- NewsmagRequirements for Newsmag
- NewsmagNewsmag documentation
- NewsmagHow to update the theme
- NewsmagBlock settings tutorial
- NewsmagHow to update the WPBakery plugin
- NewsmagIntroduction
- NewsmagMain menu
- NewsmagFeatured image or video
- NewsmagAuthor card
I believed it was something to do with a change in WordPress core 4.5 or 4.5.1
But here is what is really weird:
I have a second copy of this theme on a test site and it works on that site, but not on the live site!
I tried setting permissions on the live site so they are the same as the test site, but that didn’t help.
I installed Debug bar, but it doesn’t show any problem.
Tomorrow, I will install all of the same plugins on the test site and see if makes the spinning square.
(I don’t want to uninstall plugins on the live site unless I really have to.)
Hello,
My Name is Charles Donaldson, and I purchased the ‘Newspaper’ Theme.on yesterday, April 29, 2016.
I’ve followed the ‘Step by Step’ Instructions for Installing via FTP, and I also
tried installing/Activating, the ‘Newspaper Theme along with the ‘BLueHost VPS Support Tech’,
help and Still, Cannot get the Theme Newspaper Demo installed/Activate, correctly.
Example Listing: (AJAX Error – Cant Connect to Server…. errors.
I’m emailing TagDiv Support; screenshotes of the errors that I get.
_____________
I have installed a plugin which adds the feature of login through Facebook or Twitter account (both WordPress Social Login plugin and Super Socializer plugin work). While icons allowing login through Facebook and Twitter appear correctly on the WordPress wp-admin login page, BUT they do not appear on the “Sign in / Join” popup of the Newsmag theme that is shown in the Top bar. Where should I add the shortcode to show these in the Sign In popup? Which file to be edited and where?
Hello i have this error when i go to install a demo.
ajax error cannot connect to server, it amy be due to a misconfiguration on the server,
textstatus error
td_ajax_request_name full demo media 1
error thrown
response text
Hi, I have a question. As per the post I have to delete the plugin. Then reinstall. If I delete it, will my all page settings including home page setting gone??
Wordpress 4.5.1
Newspaper 6.7.2
I had the same problem with v 6.6 after WordPress upgrade, and in attempting to check the database, I killed all of my Newspaper options. Lucky I had most of them saved in a test site, but it still took 6 hours to work out what was wrong and to fix it.
So now I’ve installed 6.7.2 and I had a spinning square for 30 minutes.
All I did was put the adsense code into the Inline ad textarea and clicked Save.
The same thing happens when trying to save any ad position.
BUT: I just tried adding a local ad 
and this works, so it seems the Newspaper code doesn’t like the javascript.
Also I kept the <ins … ></ins> part of the code and deleted the script parts and that saved.
So it looks like that code gets stuck on the script tags.
(also, my VC designer still doesn’t work, but I don’t care about that as much.)
Hi,
I don’t know why but my theme is keep losing its setting after a couples of months (sometimes even after 20 days) … It reset theme setting to default like when you install first time the theme and ask you to activate theme.
Any suggestion?
Hi,
Please check every single ad spot filed and see if the ad is duplicated anywhere: http://screencast.com/t/szchgVVTnjo
A block 1 can be inserted through visual composer so you would generally find the block were you insert it. This is very confusing to me because you are asking us to find ads or elements that you (or someone else) inserted in the site. These do not have fixed positions so you will not only find them in a specific place. The ads or the theme blocks can be inserted in different ways in different places. It’s up to the site admin where these places will be.
An ad inserted inside a block 1, now that is something we have not heard before. Maybe there is custom code involved in the theme files.
In this case, we recommend doing a theme update as you use a very old version of our theme (3.4) we are now at version 6.7.2 This will require a bit of work though as all the code was changed in the theme since that version so you are better off deleting the theme files and installing a fresh version via ftp.
(I could not find any block 1 on your homepage)
Thanks.
Hi
Please check this topic for more details about this errors: https://forum.tagdiv.com/topic/issue-with-installing-and-uninstalling-demos/
Thanks!
Hi,
I have checked your site with both chrome and safari but the images display fine. Maybe it was just a temporary issue or a plugin you might have installed then removed. Plugin conflicts are the number one reason for disappearing images.
Thank you!
Update: Removed the plugin and re installed the one through newspaper zip but it’s still asking me to activate it with a license, what could be the issue?
Hi Catalin,
I have done that already. When WordPress 4.5 came out I had Visual Composer issues and went through the update process installing the theme fresh and fresh VC.
Going through the plugins now to try and find if there is a conflict.
I’ll let you know what I find.
Thanks,
Bert
Hi,
I’m having problem getting this to work properly. The thumbnails are not generated as I wish. Tried to use different sizes of featured images but it seems it behaves randomly.
I installed demo on our dev server and it works ok. I tried use image sizes as in the demo (800×533) but on my site even this size doesn’t work. What am I doing wrong? The website Im talking about is https://pokerground.com/en
Hi Bogdan,
So I am not getting the results need with the Speedbooster – I still get Render Blocking alerts on GWMT page speed test when I follow (precisely) your guidelines to move the css and js to the bottom of the pages.
I have all latest versions installed
Are you saying above that Plug Ins like Wordfence stop the SpeedBooster working?
Here’s the plug ins I am using
Ninja Forms
tagDiv Social Counter
tagDiv Speed Booster
Wordfence Security
Wp Super Cache
WpBakery Visual Composer
Toast SEO
Cheers
Hello emalgumlugardomundo,
I have checked your website and I saw that you are using the Visual Composer for posts and we do not recommend using this plugin for posts but only for pages because it is not tested. Also, please notice that this type of issue does not come from your untested plugins. Please try to disable all of them, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Thank you for the message!
Hello lbinternet1,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Check after these changes and see the results. If you need more assistance in this regard and if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for the message!
Hello mystudent,
Please notice you have to install separately this plugin because it has too big size and must be installed via WordPress. Also, please notice that on Theme Forest all the time will be available the latest version of the theme and bundled with it come all the latest available plugins. -> http://screencast.com/t/usHctVzGKt
For more information about how to install Revolution Slider, please check our documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ Also, before you install the fifth version of this, please remove the older version of the plugin.
Thank you for your understanding!
Hi
If test the accordion element on my side and the sections are works fine.
Try to deactivate all plugins except Visual Composer, deactivate the child theme, clear all caches, purge cdn file if you’re using then test again.
You can also try to setup a new wp-install on a sub-domain or on your local computer using this configuration:
– WordPress V 4.5
– Newsmag theme V 2.3.6
– Visual Composer plugin V 4.11.2
This configuration should work fine so do a few tests with it and check how it goes.
Thanks!
Hello,
i have some problems with the VC. I installed the theme and cannot use VC like: i can not add new blocks or edit blocks. See my picture.
My config: NewsMag 2.3.6 / WP 4.5.1 / VC4.11.2
How we can fix this problem?
Thanks
Andy
I install the latest VC 4.11.2.1 and in my plugins page it says that version but when I go to “VC about” admin page there it says 4.11.1
that seems to be the problem hmm
Hello Pedro,
This kind of issue might be caused by your untested plugins. Please ensure that this kind of issue does not come from there. Try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible as some untested plugins to create interference with the theme creating these issues.
Also, after removing your untested plugins if your problem is still there, please notice that you have some problems with your database and I am not able to provide you an accurate response because it is not theme related. Please contact your hosting provider and ask them a fix in this regard because they should be able to give you more accurate explication or fixes.
Thank you for your understanding!
Hello John,
Please try to make a fresh install of the theme and then only install the Visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR -> https://forum.tagdiv.com/install-via-ftp/ Also, please ensure that you have the latest version of the theme because there you will find the latest version of Visual Composer that come bundled with our theme.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello shae101s,
I have checked your website and I saw the problem with your post images. Also, I have checked your console and your source page and I have notice that you have a lot of js errors through your console and also, you are using a lot of untested plugins -> http://screencast.com/t/zy0SJ9p1Kc which interferes with our theme and could cause a lot of unknown issue in theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After this, enable your plugin one by one and try to identify the culprit in this regard and remove it. Also, you will have to search an alternative in your case to avoid this issue.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello lancetylerphotos,
I have checked your website and I saw that your thumbs are not generated. This issue comes from your untested plugins, especially Photon module from Jetpack plugins. Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After these changes, you have to regenerate your thumbnails using the Regenerate Thumbnails. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customer uses and they were satisfied to their functionality.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and then remove your curent version of the social counter (disable and delete) and install the new plugin form the plugins screen here: http://screencast.com/t/Hl7ImnJA5 and then use this guide to set it up: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Thank you!
