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Calin
tagDiv Staff

Hi,
The Newspaper theme can be installed using our guide from here -> https://forum.tagdiv.com/install-via-wordpress/

Also, you can install a demo using this guide -> https://forum.tagdiv.com/installing-demos/

I see that you already managed to install the theme and a demo.

Thank you!

Bettina
tagDiv Staff

Hello!

Please try to reinstall the Mobile Theme plugin, clear all cache.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

If a code is displaying in your frontend, then this means some plugins are deactivated.
Make sure you have the TagDiv Composer, tagdiv Cloud Library, Opt-in builder installed and activated.

Thank you!

Calin
tagDiv Staff

Hi,
The facebook login option is available on the menu login element -> https://i.imgur.com/iB4fyO6.png right now you use the classic login element. To can use this new option the tagDiv opt-in Builder plugin need to be installed (it can be installed from Newspaper > plugins).
For that popup message, you need to enable the javascript sdk for your facebook, you can use this guide -> https://developers.facebook.com/docs/facebook-login/web/
I hope this will help you!

Bettina
tagDiv Staff

Hello @leandrocastro!

Please try to reinstall the Mobile Theme plugin, clear the cache and let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Other users have reported also this issue. Please check this article: https://www.getastra.com/blog/911/japanese-keyword-hack/
Also, I recommend you to check and clean your files: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
After that, you should reinstall everything, starting with the WordPress, theme, plugins so that it will be a clean install.

Thank you!

Bettina
tagDiv Staff

Hello!

After upgrading, please make sure you have the Standard Pack plugin installed and active.

Thank you!

Bettina
tagDiv Staff

Hello!

Please check this article: https://www.getastra.com/blog/911/japanese-keyword-hack/
Also, I recommend you to check and clean your files: https://askwpgirl.com/10-steps-remove-malware-wordpress-site/
After that, you should reinstall everything, starting with the WordPress, theme, plugins so that it will be a clean install.

Thank you!

nedeljko1
tagDiv Member

Hi,
Not a problem with optimization. When we set any theme, the site loads in two seconds. We have a problem with the tagDiv Composer plugin. He has a problem, he slows down the site a lot. Also, when we set PHP version 8.0 or 8.1, the post template is completely white and the menu is frozen (Attached image). We installed Single Post Template – Magazine PRO.
When we set the PHP version to 7.4, then it loads the post normally.
When we turn off the tagDiv Composer plugin all pages are loaded in one second.
Post tamplate when is PHP 8.0 or 8.1

  • This reply was modified 4 years by nedeljko1.
tgarmon032071
tagDiv Member

Bettina,

I have been working in WordPress for 10 years. I know my stuff. I have debug running and there are no php or any errors. I have checked all of the items you suggested. No issues. We have dedicated hosting. Plenty of memory resources allocated to the installs. We have FIVE LICENSES. Right now, I’d be really happy with a refund of all licenses and this tech support if you cannot offer more than this. If I don’t get this glitch in your tag div composer solved, which many others seem to have, we will have to abandon this theme for one that isn’t full of glitches. At this point, I’ll pay PREMIUM to not continue to waste valuable time here.

Reordering mobile columns doesn’t work AT ALL and inline text WILL NOT SAVE EDITED CONTENT! This is getting really tiresome and frustrating.

karlinex
Participant
#0

https://paste.pics/GRP6P After deleting the single post template for “crypto pro” demo I couldn’t find the template again in tagdiv clouds, I deleted to re-install back hoping to solve a bug I was having but it is not available, instead of seeing it I am seeing templates from other demo which is not what I want as you can see in this screenshot. https://paste.pics/GRP6X

partharoy.heal
Participant
#0

Hi,
Team Tag Div,
I installed the “Default Pro” prebuild website of the ‘Newspaper 11 theme’ in my website named viraljagat.com. But after customization, the header and footer are not showing properly on the mobile and desktop. Header logo also missing! Please help me to solve this problem as early as possible.

Below are the URLs of some of the photos:
1)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-25.png
2)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-27.png
3)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-26.png
4)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-24.png
5)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-23.png
6)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-22.png

My website is:https://viraljagat.com/
Gmail: info.papaisaha@gmail.com

Please help…

partharoy.heal
Participant
#0

Hi,
Team Tag Div,
I installed the “Default Pro” prebuild website of the ‘Newspaper 11 theme’ in my website named viraljagat.com. But after customization, the header and footer are not showing properly on the mobile and desktop. Header logo also missing! Please help me to solve this problem as early as possible.

Below are the URLs of some of the photos:
1)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-25.png
2)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-27.png
3)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-26.png
4)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-24.png
5)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-23.png
6)https://sarkarijagat.in/wp-content/uploads/2022/04/Screenshot-22.png

My website is:https://viraljagat.com/
Gmail: info.papaisaha@gmail.com

Please help…

Johan Joost
Participant
#0

Since a week I have installed on my site noordkopactueel.nl and it is not working completely.
How can I lets it work complete?

nedeljko1
Participant
#0

Hi,
We installed your Newspaper theme 5 days ago. Every day the site is getting slower. It takes 30-40 seconds to load. The hosting we use is good. Previously, we used the Mh Magazin theme and the site loaded very quickly, in about 2-3 seconds. The site is located on the domain balkantv.rs.

sensorynstuff
Participant
#0

Hello,
I’m hoping someone can help me fix this error. I recenrly transfered my storefront from Etsy and am opening the website. I installed the Newspaper theme and have tried using a couple different pre-built sites inside of Newpaper both having the same issue.

So the photos that were exported from the Etsy store to the site when I click on them in the media gallery they look perfectly fine and have great detail just as they do in my Etsy store. However, when they are added into the products inside the WooComerce store or as a post, they are totally pixelated and very blurry. I contacted the company who did the export and import for me and they told me it is the settings Newspaper is using the display the photos in the posts. I have looked everywhere and cannot figure out how to fix how the photos are being displayed so that they are not such terrible quality. With 10 photos in 119 different products, manually adding each of the photos will be rather time consuming. So I’m hoping there might be a simpler fix.

If someone could please assist me in how to do this I would really appreciate it. Thank you so much!

Nicole

gc2522734
tagDiv Member

Hurt luck. no improvement after deactive all plugins. I know page speed is not covered by support team. But clearly it is update issue. Because website working fine prevously. After install new version we are facing the probelm. This update almost destroy our site.

Johan Joost
Participant
#0

Hello Calin,

You have tried to help me out of my problem. After cleaning up my Firefox I could not find my topic her again.
But I suppose you know what I mean.

You told me that you could not open my website noordkopactueel.nl at all. After that I have tried it by myself and I saw what you told. I have contacted my hosting directly.

But I scrolled through all post on this forum. I saw that one site was in Chinese and Japanese characters. Other sites were down too. Could my site being hacked too?

hobnobmediaventures
tagDiv Member

There for all plugin i install is as per your list

Bettina
tagDiv Staff

Hello!

Make a test and uninstall all the plugins except the tagdiv ones and the tested ones:
https://prnt.sc/RtcbcIOjaNxu

Thank you!

Calin
tagDiv Staff

Hi,
If you disable and delete the tagDiv Composer and after that you reinstall it from Newspaper > plugins -> https://i.imgur.com/wtFFFPM.png is the update section displayed?
If not please contact us via email at contact@tagdiv.com and provide all necessary data to login and check the situation.
Thank you!

gc2522734
Participant
#0

Hi,
After install 11.4.3 version our mobile site (not AMP) speed decreased. Though desktop version version working fine. we trying to dubug and got the result- https://prnt.sc/lw9orwoyZF1j

Now we removed few ads code to maintain the speed. Though this is not the solutions. Newspaper previous version was right when we got 34-40 speed (mobile version) on google page speed checker, but now its 8-15. our website link- techgup.com. please check the issue and solve it

Bettina
tagDiv Staff

Hello!

Please check if you have the Mobile Theme plugin active and uninstall it.

Thank you!

Maxima
Participant
#0

Hi.
I installed the template and it only sees 128MB available when 256MB is recommended. There is 512MB available on the server. Another company’s template on this server sees correctly 512MB. Why Newspaper does not see all available memory?

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