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Hi,

That is highly unusual. Please try as a test to deactivate all plugins except theme plugins and clear any caching installed. Then check if the issue is still happening. If it is, send us an email at contact@tagdiv.com and provide admin login information so we can take a look.
Also paste a link to this topic in your email.

Thanks

Hello,

I have inspected your source page and I saw that you have some errors through your log and also, I saw that you are using a lot of unknown plugins which can interact with the theme core files and cause a lot of problems -> https://www.screencast.com/t/WtzdWGOA Try to remove all of them, use only the required plugins, purge all CDN files clear all the caches and check the results. Also, if the problem is still there, try to make a new clean install from scratch via FTP way and check the results.

Thanks for the message!

Hi,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, right? This behavior appears when you have additional customization through custom CSS code. Please notice that the CSS is working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly to this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new fresh install from scratch with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css. Also, please update the theme to the latest version of it.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Hello gorghi92,

I have inspected your website and I saw through your source page that you want a lot of issues as you can see here -> https://www.screencast.com/t/d2On5fApL Also, I saw that you are using a lot of untested plugins which can interact with the theme core files and cause a lot of unknown errors as you can see here -> https://www.screencast.com/t/Fzl5AhqSi If you want to achieve best theme results, you should use only the required and tested plugins with the theme. Remove all of them, clear all the caches and check the results. Should works as expected. Also, if the problem is still there, try to make a new clean install from scratch via FTP to another subdomain and check the results.

Hope this helps!

Thanks for your understanding!

Hello Cavemantraining,

Make sure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Also, provide your website URL so I can inspect it closer and provide a more accurate response. You can provide some useful screenshots with the problem for a quick identification.

Thanks for your understanding!

Hello guarabana,

The simplest way to replicate our demo is to import the demo from Theme panel, without dummy data (if you have your own content on your website). Please check here -> https://forum.tagdiv.com/installing-demos/

Thanks.

Hello Olya,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks for your understanding!

Hi,

Please provide more details about the problem, what are the issues you are facing using the slider. There should be no problem using it with the theme. Install it, import the demo slider you want, configure it and place it on the page you want
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thanks

Hello harish.bhathee,

First of all, I will thank you for your interests in our theme and for your appreciations! Before I answer your questions, let’s clarify what exactly is Child Theme and how it will be used on WordPress platform. For this, you should read this document here -> https://codex.wordpress.org/Child_Themes
1,2)The theme can be updated in the same way if you will use the child theme, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
3)The dummy data can be imported in the same way if you will use the child theme. Read here -> https://forum.tagdiv.com/installing-demos/ Also, for more information about our Child Theme, please check here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this helps!

Thanks for the message!

Hi,

First please deactivate all plugins except theme plugins to see if this has any effect. Check the theme system status and make modifications to the parameters mentioned in this guide
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make the changes for you if needed. Then check if the warning is still present. Ultimately please try and reinstall the theme by FTP (best method)
– https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes, if you still have problems.

Thanks

Hi,

There is no documentation for setting Total cache, because we only tested Super cache. Try configuring it with similar settings if possible and check the results.
However based on previous user feedback, this caching plugin could cause potential issues with the theme. But you can make some tests and see how it goes if it is absolutely necessary to use it.
Here are some useful page speed guides that you can follow as well
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/

Thanks

Hello omattelin,

Make sure that you have installed the latest theme version of the theme via FTP way, clear all the caches and check the results. Remove all of the untested plugins if you are using something like this, purge all CDN files, clear all the caches and check the results.

Thanks for your understanding!

Hello all,

The Theme was fully tested and all of the plugins from this packet should works as expected. Try to make a new clean install from scratch via FTP way with the latest theme version, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Notice that the Child theme should work as expected and until now, we do not have any bad reports in this case. Try again to use it according to our documentation here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!