Search Results for 'install'

Hello aanakwue,

First of all, I will thank you for your interests in our theme! Make sure that you have right installed your theme via FTP way because this is the surest theme method in this regard. I cannot recreate your issue, sorry! I have made some tests on my website and the Login Register seems to work as expected. Provide more details about your problem and also, give me some useful screenshots with your problem so I can identify it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi,

No, Php 7.1 should not be an issue. Please check your wp super cache settings and only use these entries: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks,
Bogdan B

Hi,

That usually happens because of a plugin conflict, or plugin interference with the mobile plugin. I would suggest to deactivate all your plugins except the mobile theme and the ones provided in the theme package, then clear any caching installed. Now the mobile theme should work properly. After this, enable your plugins one at a time, while checking to see if it still works. Hopefully this way you can identify what is causing the issue.
You can try the suggestion also if you are not using the mobile theme plugin, and the normal responsive menu is not working as intended.

Thanks

Hello shariful18,

Please notice that the first step in WordPress debugging is to deactivate all of the untested plugins. I have checked your list above and I saw that you have some untested plugins, sorry! Please remove all of these, revert the theme to the default state, clear all of the caches and check the results. These plugins might interact with the theme and cause some errors.
Please keep in mind that error does not appear on a fresh install.

Thanks for your understanding!

Hi,

First please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then check if the composer is loading properly. If it still does not work, try deactivating all your plugins except Visual composer, clear any caching installed and check again.
Please let us know if you are still having problems after trying these suggestions.

Thanks

Hello dcosimo,

Please notice that our tested plugins are these -> https://www.screencast.com/t/5K4IC4DzqoR
The others are not tested and we can not provide any reference to them.
Notice that if the Newspaper 8 will have to be right installed via FTP According to our documentation, yo will not bring any issues with the theme. Should work as expected.

Thanks for your understanding!

Hello iMohitPahwa,

Please follow my advice because in that way you will re-create the same layout with our demo and also, in the future you will understand each element used there. Try to make a sub-domain at your website and install there the Gadgets Demo with the content but do not edit it because then, if you will switch up to another demo you will loose all of your data. You should only import that demo at your subdomain and separately create the same layout for your project. If you will check the Theme panel setting, there you will find the answers to all your above questions.

Thanks for your understanding and good luck.

Hello,

AMP is already supported if you install the official AMP plugin made by automattic.

Thanks.

Hi,

The theme does not modify the URL and the permalinks. That is related to the hosting you are using, or your permalink settings
– https://codex.wordpress.org/Changing_The_Site_URL
– https://codex.wordpress.org/Using_Permalinks
The theme should work properly on a fresh instal. Try installing it by FTP
– https://forum.tagdiv.com/install-via-ftp/
And use only the plugins include in the theme package to rule out any conflicts. Also deactivate any child theme you might be using.

Thanks

Hi,

Please disable all plugins except the page builder, clear cache and reset cdn files.
Then check memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
Also you can ask the server for any blocked content from our server. Sometimes demos cannot install because of host firewalls blocking them.

Thanks

Hello kevinang,

Please try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Thanks for the message!

Hello Chris217,

Please notice that Visual Composer has a lot of Add-on but none of them are not tested with our theme, sorry! Also, if you want to have access to them you should buy them because our version of Visual Composer does not contain these, sorry! Our Visual Composer is a special plugin which has integrate and adapt with our theme and also, it is no required to pay for it because it will come bundled with our theme packet. If you want to display any levels in our theme and also, if you want to install any others untested plugins to develop your project and if you will get any errors in the theme, notice that we cannot help you in this case because we cannot provide support for untested plugins.

Thanks for your understanding!

Hello aleksandarcasual,

Try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Also, notice that the W3TC and WP Rocket was not tested with our theme and we cannot say for sure if these will work as expected with our theme, sorry! You should use only our tested plugins because they were tested with the theme and should work as expected.

Thanks for your understanding!

Hi,

It should create the featured image from the video you set, as soon you update the post
– https://forum.tagdiv.com/featured-image-or-video/
There could be a plugin that is interfering with this function. Try as a test to deactivate all your plugins except the ones that are provided in the theme package, and clear any caching installed.
Then set a featured video for a post, and see if the image is created properly.

Thanks

Hello Xhemal,

Please try to re-install the theme via FTP ay and ensure that you are using the right and correct theme version which is available from ThemeForest. Clear all the caches and check the results. Also, please notice that we do not recommend simultaneously using these page builders because might appears some errors.

Thanks for your understanding!

Hi,

1. That is an author box element, placed in the sidebar. Please go to Appearance->Widgets and customize the sidebar elements the way you want.
The author box will display the profile information of the corresponding user Id entered
– https://www.screencast.com/t/Bx9pxpvpZnZp
This Id can be found in different ways. Please follow this tutorial for more information about this, and also a forum topic
– http://www.wpbeginner.com/beginners-guide/how-to-find-post-category-tag-comments-or-user-id-in-wordpress/
– https://forum.tagdiv.com/topic/author-box-5/

2. All the elements in the footer can be customized as well. The Instagram section can be disabled or customized here
– https://www.screencast.com/t/WuUfvAGqTcT
The footer template can be changed in the Footer settings
– https://www.screencast.com/t/twMtQVnpoqX
– https://forum.tagdiv.com/footer-templates/
Some footer templates come with predefined content. This cannot be edited, you can only add content along the existing one. Other templates are blank, and depend on the content you enter in the footer sections.

3. If you activated the mobile theme (which is an optional plugin) then a predefined layout will be displayed for the homepage, post page etc. If you would like to display the same content from desktop on mobile devices, simply deactivate the mobile theme plugin. The theme is fully responsive and will adapt for best results.
More about the mobile theme here
– https://forum.tagdiv.com/the-mobile-theme/

4. If you could provide more details about this it would be very helpful. That way we can better understand what exactly is not working for you with the menu. When the mobile theme is active you will have to set a different menu in the mobile theme section (appears when the plugin is active) of the theme panel
– https://www.screencast.com/t/z0SfQG6Bp
Menus on mobile are limited to drop-down menu style, there cannot be mega-menus on mobile.

5. You can edit the homepage with the tagDiv composer and add the content you want. This demo features the Revolution slider on top of the page, and a Latest articles section
– https://forum.tagdiv.com/page-templates-2/
The sidebar can be edited in the widgets section.
If you have a different problem please provide more details about it.

6. As it can be seen in the live demo, there are no sharing buttons near the slider
– https://demo.tagdiv.com/newspaper_blog_baby/
Maybe those belong to a plugin that you have installed.

7. You could choose a different style for the Social counter
– https://forum.tagdiv.com/social-counter-styles-on-newspaper/

Thanks

Hello hanakousuke,

Sorry for this inconvenience but please notice that fix has been tested on my side and should work as expected, sorry! Try to make a new subdomain and install there from scratch via FTP a new install and check the results.

Thanks for your understanding!

Hello hanakousuke,

Sorry for this inconvenience but please notice that fix has been tested on my side and should work as expected, sorry! Try to make a new subdomain and install there from scratch via FTP a new install and check the results.

Thanks for your understanding!

This guide should help with the install: https://forum.tagdiv.com/install-via-ftp/

Thanks.

Hello arolee,

You could try to manually upload the tagDiv Composer editor in the plugins folder. Simply unzip the plugin and upload it to the plugins folder in your WordPress installation by FTP. You can find more useful related information on this topic ->>
https://forum.tagdiv.com/topic/visual-composer-does-not-have-valid-header/

Hope this helps!

Thanks for your understanding!

Hi,

1. There seems to be very big padding value set, causing the blank space below the video
– https://www.screencast.com/t/HMc2ifaPW1E5
That padding does not come from the theme. Maybe you are using a plugin for the video, and that could be adding the Css there. This inline important condition cannot be overwritten. You could try a negative margin code like this, as a quick fix
– https://www.screencast.com/t/iwZvRhugqf

.page-id-111
.fluid-width-video-wrapper {
margin-bottom: -300%;
}

2. The Revolutions slider that is provided in the theme package does not need to be activated. Simply install it and use it
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
Sliders from the demos can be imported and used. They are included in the theme bundle.

3. I could not make any recommendations in this matter. You can try a few plugins and see which one may be the best for your website. Maybe other users can share their solution or plugin solutions.
You could try something as simple as this
– https://en.support.wordpress.com/google-maps/

Thanks

Hello,

Please use this guide to install your theme properly. You seem to be using a child theme. Please disable the child theme and use the main theme.
https://forum.tagdiv.com/install-via-wordpress/

Thanks.