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Catalin
tagDiv Staff

Hello patrick-2,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding?

Simion C.
tagDiv Staff

Hi,


@mazougagh
Do you use a widget sidebar? Also, does the sidebar name maybe contain special characters in it’s name?
https://forum.tagdiv.com/sidebars-tutorial/
That could create problems.

I would also suggest that you try without any plugins, leave only theme plugins active. Set a sidebar and check if the same happens.

Worth to review the theme requirements guide as well, see if everything is set properly
https://forum.tagdiv.com/requirements-for-newspaper/

Simion C.
tagDiv Staff

Hi,

Could be caused by a few things. In some cases the problem was the usage of security plugins or server firewall which blocked the cloud library plugin.
In other cases it was caused by using PHP versions higher than the maximum recommended 7.2.

Or maybe insufficient resources – https://forum.tagdiv.com/requirements-for-newspaper/

Let us know what you find. We could also take a look, maybe we can spot something. Send us an email at contact@tagdiv.com and provide admin login and also cPanel if possible.

Thanks

Catalin
tagDiv Staff

Hello zambrastaff,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ The demo install should work as expected, without any problem if the theme has been correctly installed via FTP way.

Thanks for your understanding!

Calin
tagDiv Staff

Hi,

First of all check your System status ( https://forum.tagdiv.com/requirements-for-newspaper/ ) you can increase them if it needed.
Second step please check that the extension of your image to be supported for our theme.
Try to force refreshing (Ctrl+Shift+R).
Then make a new post and upload a new image, and see it how it works.

Thank you.

Simion C.
tagDiv Staff

Hi,

We try to only implement useful settings in each theme update, all user requests and suggestions are noted and will be considered. Takes a little to get used to the theme, tagDiv composer and cloud library, but with some practice after a while you will get used to it.
If you have questions you can always create new topics here in the forum, or use the forum search function. Chances are most usual questions are already answered.

Regarding the issue with the demo install, if that message is displayed it could mean that not all the demo files were imported properly.

First thing to check is the theme requirements guide, carefully
https://forum.tagdiv.com/requirements-for-newspaper/
Contact the hosting provider if needed so they can make the required modifications if needed.

Also it could be a matter of permissions for the uploads folder. That is preventing the demo from installing successfully. Try to set the permissions like mentioned here
https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/

Please let us know what you find.
Thanks

kaustubhj85
Participant
#0

Hi Team,

I have purchased the Newspaper theme. When i try and install on WordPress, I am getting the error’The link you followed has expired. Please try again’ have tried multiple times and have also contacted my hosting provider. Hosting provide support staff mentioned that all the php limits have been set as per the requirement and the server is also according to the requirements of the theme. Can you please help with this?

Simion C.
tagDiv Staff

If everything is set as the guide mentions that should not happen. Some cheaper plans offered by hosting providers may be limited heavily, that may not be enough for a decent working website with a premium theme.

Those would be the basic requirements of the theme, for most users they are sufficient. In some cases higher values are required however, depending on the rest of the plugins used for example.

Try to deactivate all your plugins as a quick test, leave only theme plugins active. Check if this has any effect.
If there is no improvement and not even the theme with only theme plugins functions correctly, then there still is a resource problem most likely.

Let us know the results.

Calin
tagDiv Staff

Hi,

Please check your documentation in order to install Newspaper https://forum.tagdiv.com/install-via-ftp/
And please check also theme requirements guide https://forum.tagdiv.com/requirements-for-newspaper/
Also we have similar topic https://forum.tagdiv.com/topic/new-newspaper-license/
If there still a problem lets us know.

Thank you.

Simion C.
tagDiv Staff

Hi,

The theme can be updated like other themes, nothing special about it. Updating the theme is not difficult to do, certainly it should not cause such major issues with the website.

This would be the update guide in the documentation
https://forum.tagdiv.com/how-to-update-the-theme-2/

The most recommended, popular and reliable method in general is by FTP. If you follow the steps as they are mentioned then there would be no problems

Also be sure to check the theme requirements guide
https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources can cause problems with the theme or theme plugins. Low WP-memory can cause 500 errors for example.

Thanks

Simion C.
tagDiv Staff

Hi,

These would be the theme requirements guide
https://forum.tagdiv.com/requirements-for-newspaper/

If this are respected the theme and theme plugins should work fine. If needed contact the hosting provider and ask them to increase the parameters mentioned in the guide, or activate the necessary PHP extensions. Let us know the results.

Thanks

Catalin
tagDiv Staff

Hello vibolsun65,

Sorry, but at the moment, your website it seems to be unavailable, unfortunately!
Check here -> https://www.screencast.com/t/fn5vCm6l6d

Please notice that the speed of your website depends on how well your site is optimized.
-> https://developers.google.com/speed/pagespeed/insights/?hl=ro&url=https%3A%2F%2Finsanertech.com%2F&tab=mobile

Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit our requirements.

Unfortunately, our theme does not have such an option to minify the style.css file and we cannot recommend any plugins with this functionality because is not tested with our theme. For minifying this file, we are using CloudFlare for our demo and works fine. If you want to read other views from our users, please check this topic -> https://forum.tagdiv.com/topic/tip-how-to-easily-minify-your-css-without-breaking-your-site/
Also, check all of your Ad Spots and if you have entered any suspicious code through them, remove all of them and check the results without them.

One of our top members here on the forum wrote his own optimization tutorial here:
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/ and here -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

Basically, these are the theme requirements
https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Seb,

Please notice that the speed of your website depends on how well your site is optimized.
-> https://developers.google.com/speed/pagespeed/insights/?hl=ro&url=https%3A%2F%2Finsanertech.com%2F&tab=mobile

Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit our requirements.

Unfortunately, our theme does not have such an option to minify the style.css file and we cannot recommend any plugins with this functionality because is not tested with our theme. For minifying this file, we are using CloudFlare for our demo and works fine. If you want to read other views from our users, please check this topic -> https://forum.tagdiv.com/topic/tip-how-to-easily-minify-your-css-without-breaking-your-site/
Also, check all of your Ad Spots and if you have entered any suspicious code through them, remove all of them and check the results without them.

One of our top members here on the forum wrote his own optimization tutorial here:
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/ and here -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

Basically, these are the theme requirements
https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello sportm,

Please check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

So it worked before and now it does not? Does this happen for all the pages you edit? try with a new page. Usually it is caused by insufficient resources
https://forum.tagdiv.com/requirements-for-newspaper/

If there is no need to make modifications in that regard, please try these solutions
https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
https://forum.tagdiv.com/topic/gray-page-tagdiv/

In case there is still a problem, send us an email at contact@tagdiv.com and provide admin login as well as cPanel if possible. We will take a look.

Thanks

Catalin
tagDiv Staff

Hello marichi,

Try to follow the useful steps from our guide regarding on how you should install your theme from here -> https://forum.tagdiv.com/install-via-ftp/ and also, ensure that you have respected all of these rules from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Hope this helps!

Thanks.

Simion C.
tagDiv Staff

Hi,

I believe by default that menu setting is set to no preloading. Indeed disabling it will improve performance.
You can test your website with online tools, try gtmetrix for example or Google insights and check the results and suggestions provided there. Optimize as many as possible, results should follow.

There are many topics here on the forum in terms of speed improvements and optimization. Some of them here for example
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
https://forum.tagdiv.com/topic/tip-how-to-easily-minify-your-css-without-breaking-your-site/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/how-to-make-the-site-faster/

Also the theme requirements guide – https://forum.tagdiv.com/requirements-for-newspaper/

Simion C.
tagDiv Staff

@nelly If you tried the above and the composer does not work, also the theme system status is set as the theme requirements guide mentions, then we could also take a look.
Send us an email at the address mentioned above with the needed information.

Simion C.
tagDiv Staff

Hi,

Please make sure the system status is set according to the guide
https://forum.tagdiv.com/requirements-for-newspaper/
The issue could be caused by insufficient resources. If needed increase the value of the parameters mentioned in the guide. Then try again.

Thanks

Simion C.
tagDiv Staff

Hi,


@ericpetit
I don’t quite understand what you mean. What server are you referring to?

Please try the solutions mentioned above if you have the same problem. In most all cases issue with the composer are caused by insufficient resources
https://forum.tagdiv.com/requirements-for-newspaper/

In some situations despite having a proper system status there were still problems. In those topics there are a couple of suggestions you can try. Let us know if you already tried them and the issue is still present.

Thanks

Catalin
tagDiv Staff

Hello David,

Did you have checked your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello,

Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

Also be sure to read the theme requirements guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/

500 errors could be caused by insufficient WP-memory. Your hosting provider should be able to increase it along the other mentioned parameters, if needed.

Simion C.
tagDiv Staff

Does it happen with a different browser? Can’t say what could be causing the problem, could also be worth it to check if there are sufficient resources
https://forum.tagdiv.com/requirements-for-newspaper/

Also you could try these solutions, especially the first one (mod substitute)

https://forum.tagdiv.com/topic/gray-page-tagdiv/
https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/

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