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Hello,
Please let me know the message error.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hello @nexttvc!
Please deactivate ALL plugins except tagDiv ones; deactivate the cache plugin that you use, clear all cache (also from your browser), and see the results.
Set your php version 7.4. Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hello,
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
Thank you!
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please use the last version of WordPress 6.1.1 with the last theme version Newspaper 12.2 (if you have a theme version older, then tagDiv Composer does not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.
Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Hope it will help you!
Thank you!
Hi,
Starting this year, we have the same problem to edit individual pages using TagDiv Composer. The panel on the left loads, but the page to edit doesn’t anymore. There’s a loading screen and then an error appears, as in the attached screenshot. I have tried all the advice from the forum, unfortunately to no avail. If I keep refreshing the edit page, on average 2-3x a day the edit page loads and works. But usually (99% of times) it doesn’t and it’s like the attached screenshot.
All settings and requirements of Newspapper are met, there are no errors, nothing is missing, limits are increased, plugins are up to date. I tried desactivating all plugins and leaving only tagDiv ones, I also reinstalled tagDiv Cloud and Composer, I cleared cache many times. It does not help.
Please advise, because currently it is impossible to run the site without the ability to edit the pages and our business is at risk because of that.
Here’s the htaccess:
# BEGIN WordPress
# The directives (lines) between “BEGIN WordPress” and “END WordPress” are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
<IfModule mod_headers.c>
Header always append X-Frame-Options SAMEORIGIN
</IfModule>
Options -Indexes
(Please advise.
Hello,
To have ads on the website you need to check the requirements for this, to have, for example, the policy page, also, you have a lot of errors, you need to solve them https://i.imgur.com/bPxWd9I.png
https://support.google.com/admanager/thread/104394743/getting-content-security-policy-directive-error-in-console-while-loading?hl=en
-> https://www.webmasterworld.com/google_adsense/5029596.htm
Thank you!
Hello,
Please let me know the message error.Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Thank you!
Its very obvious that all requirements are at place and server is properly configured with mentioned PHP plugins too. I can see all green in the system status.
As said earlier, the issue is specifically for the Travel guide demo version. Or else I would have got error in other demo formats too, which isnt the case.
Hello,
Please check if you have those requirements made like in our guide https://i.imgur.com/coRhB4u.png -> https://i.imgur.com/BcovDM2.png -> https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hi omarnso,
If the problem is related to the theme panel when you click on the save button there is an infinite loading icon, then most probably something is blocking the admin-ajax request, this can be checked using the console.
Also, check to do not have an object cache on the backend -> https://i.imgur.com/0jCU9xc.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
The categories you want to add to the menu can be added from appearance > menu – https://i.imgur.com/Hy7otJu.png and you can set it in the theme from the theme panel > header > menu – https://i.imgur.com/41SUOgm.png
The problem with “HTTP Error 500” can be due to several causes, but first, make sure that all the theme requirements are set as we have in the guide – https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ in special the WP Memory Limit and make sure that this code is also set – https://i.imgur.com/vy5xGW7.png
In case you checked all those and the problems persist, please contact us via email (contact@tagdiv.com). Make a full backup for your website and provide wp-admin and cPanel access via email and provide as many details as you can about the problem.
Thank you!
Hi,
First of all, I don’t understand why you would lose traffic as long as the site is working correctly; secondly, as you will see in the video for me, the settings are saved to you on the site -> https://www.screencast.com/t/7R3nr64po
Do you have a specific page?
Also, I saw that you did not meet the requirements we have in the guide; for example, wp memory is not set https://i.imgur.com/REHbBXN.png so please set it -> https://forum.tagdiv.com/requirements-for-newspaper/
Experience using our theme also depends on what host you have and its resources.
in the same way, we are trying to help you, but other customers are waiting for us to help them, and they understand that the support is not 24/7 -> https://forum.tagdiv.com/newspaper-theme-support/, so please be patient, and please verify if the problem occurs if you use another browser, or another device.
Thank you!
Hello,
I get the notorious “empty cart” bug with Woocommerce on my website when “tagDiv Cloud Library” plugin is active.
I made some tests deactivating and reactivating various plugins, switching themes ecc… and I found out that keeping Newspaper as active theme with “tagDiv Cloud Library” plugin unactive the issue of the “empty cart” disappears. It even shows me the other items added in the previous sessions with the “empty cart” error. The problem is that I have used templates from the cloud library in my website design, so I need it or I have to find a way to make it work without activating it.
My hosting meets the needed requirements:
WordPress 6.1.1
Apache server
WP Memory Limit 256 MB
PHP version 8.1.13
MySQL version 5.7.38-log – MySQL Community Server (GPL)
Website address is:
https://aziende.ilportaledelcavallo.it
What should I do to solve this very urgent issue?
Thank you
Hello,
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
Thank you!
Hello, I’ve been using your Newspaper theme for quite a while. Purchased the theme and whenever I have tagDiv Composer plugin activated, my website is struggling. First the speed is absolutely decreased and I’m often getting different errors. The site is going down and getting this Bad Gateway 502 error too! Here’s a screenshot of the error: https://prnt.sc/5gr4FDWx6v-Q
And yes, I’ve read the requirements, and my site meets them all.
I’ve also updated my .htaccess file as u wrote in the requirements. However, only the speed improves while still getting the same errors way to often.
I need some ASAP assistance because I need my website alive, and if I deactivate the tagDiv Composer plugin the theme is useless because I’m not able to edit it.
MY WEBSITE URL: https://conservativeroof.com/
Hello,
Please check if this option ModSecurity is enabled, if yes, please disable it -> https://www.inmotionhosting.com/support/edu/cpanel/how-to-disable-modsecurity-cpanel/
Also, please ask your host, seems there are problems with the request of wp editor.
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Thank you!
I know how to add custom fields to WordPress – thank you very much. I don’t know how to grab the output, how to put that into the loop element, and finally how to style all of it.
This is a basic function I have come expect as inbuilt, from Oxygen, Bricks, and now even Elemtor. It is hard for me to believe that you invested in your own builder, and not updated it to accomodate professional requirements.
If I may add, years ago when to transitioned Newspaper from VisualComposer over to TagDivComposer, this was exactly what I raised with you: Will you be able to keep up?
Now it seems, you are not.
Do you have an ETA of a proper implementation?
Hello @SebGrobowski!
I recommend you to use the PHP 7.4 version. Also, make sure that you use Standard Pack plugin. Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If the problem persists, then the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it and see the results.
Thank you!
Hello @mungerald!
Add this element in your cloud single post template: https://prnt.sc/AKdHmHCHNbCe (make it inline) and this element https://prnt.sc/vY-scE0kTuSD
You shouldn’t lose these modifications from the tagdiv Composer when you update the theme. I recommend you to try this method for the theme installation: https://forum.tagdiv.com/install-via-ftp/
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If the problem persists, then the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it and see the results.
Thank you!
Hello,
Please let me know what host you have.
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please check this topic with the same error https://forum.tagdiv.com/topic/err_http2_protocol_error-on-go-daddy-hosting/
if you use nginx please check this topic https://wordpress.org/support/topic/failed-to-load-resource-neterr_http2_protocol_error/
Thank you!
Hello,
About 2 years ago, I activated my license on a 1st domain.
Recently, I created a 2nd domain on which I assigned this same license as on the 1st domain.
On this 2nd domain and from wordpress, if I leave the default permalink type, I can install prebuilt websites and have my license recognized without any problem.
From the moment I change the type of permalink, I can no longer install prebuilt websites, my license is no longer recognized from the “My license” submenu.
Why am I having this problem on this 2nd domain and not on the 1st domain? It seems to me that I can’t automatically update the theme if my license is not recognized, right ? and at the same time, I don’t want to use the default permalink type on this 2nd domain, just to get updates of theme.
On this 2nd domain, I followed the recommendations here, the system status is perfectly OK.
What are your recommendations for my theme to remain stable regardless of the type of permalink selected with an activated license on this 2nd domain ?
Thanks
Thanks for your response.
My system meets all the requirements:
WP 6.1.1
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 256M
upload_max_filesize: 2000M
When I go to the health mode and only activate the Leopard – WordPress Offload Media plugin, everything works fine. Opening the media library takes < 3 seconds.
Next, I can also activate:
– tagDiv Shop
– tagDiv Standard Pack
– tagDiv Cloud Library
Loading the media library takes 1 or 2 seconds longer, but I can live with that.
Next, I enable:
– tagDiv Composer
As soon as it’s enabled, performance drops and loading the media library takes between 30 seconds to a minute.
Please note, the problem is NOT uploading. The problem is LOADING the media library.
Thanks
Hello,
Maybe your plugin conflicts with the theme plugins.
Also, please check if you have the requirement related to the upload file set like in the guide -> https://forum.tagdiv.com/requirements-for-newspaper/ -> upload_max_filesize – To upload large files, like plugins zip files, you have to increase this value also.
Thank you!
Hello @HamzaSolutions,
Please set the wp-memory and the requirements like our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also, make sure that you are using SSL and you have a good bandwidth; the one from our server is 1GB/s, and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Also, you can check the console if you receive a message error.
Thank you!
Hello Ivett,
Please set the wp-memory and the requirements like our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also, make sure that you are using SSL and you have a good bandwidth; the one from our server is 1GB/s, and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Also, you can check the console if you receive a message error.
Thank you!
