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Hello,
Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC, clear all the caches and check the results.
Hope this helps you!
Thank you!
Hello,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, please make a test only with tagDiv plugins and see if the problem persists.
Thank you!
Hi,
Please make sure that you are using the latest theme version Newspaper v10.3.9.1 and you do not have a plugin conflict.
Also make sure that you have set the theme requirements .
If there are still some problems, please provide some more details about the message that you get, some screenshots will help a lot.
Thank you!
Hi,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, make sure that you are using https not http, you can do this using a plugin like this one -> https://wordpress.org/plugins/really-simple-ssl/
Let me know the results!
Thank you!
Hi,
Make sure that you are using the last theme version, Newspaper v10.3.9.1 and last WordPress version 5.6.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.
We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hello!
Also, if you use a cloud/PRO template, then they have a lot of elements and it is more complex than a default template.
Our developers are working to improve the page speed in every update and also to add more settings and more possibilities to change the design or the structure of the websites based on the client’s requirements.
If you want to share some private content with us, then please contact us via email contact@tagdiv.com and we will reply to you as soon as possible.
Thank you!
Hello!
Here are our Theme Requirements: https://tagdiv.com/newspaper-theme-requirements/ ; please increase all requirements that are lower, and follow all steps.
If the problem persist, then we need to take a look and see what happened there. Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Thank you!
We were running Newspaper theme 6.X.X and updated to the latest version.
So far the update has been just one big headache. Thrive Comments was working so well for our needs before the update. We were using Thrive Comments as the Newspaper theme comments feature does not operate well enough to suit a real newspaper’s workspace and our legal requirements.
We require that the user provides their full name, first and last. Basically, we HAVE to get Thrive Comments working again OR we need to have much more control over the Newspaper theme comments feature.
We need Newspaper Theme to allow us to:
1. Add custom text above the comment area – to explain to the reader what information is required in order to publish their comment.
2. Change “Leave a Reply” to “Leave a Comment”
2. Modify the Name field, to say “First and Last Name”
3. Remove the “Website” field
4. Modify the bottom line to read “Save my name, and email (remove and website) in this browser for the next time I comment.
We are incredibly disappointed in the theme update and its prevention of allowing other plugins to work. WordPress is built on plugins working, and Thrive Comments is a Premium very-well functioning plugin that we are now unable to use since the theme update.
Who do you recommend for customization to get the Thrive Comments plugin working? Is there not a code snippet you can provide to disable the Newspaper Theme comments and allow us instead to use Thrive Comments? The current Newspaper comments is hurting our business, and costing us a lot of time.
Please help to put this right.
It would be more professional to have a support feature where the user can choose to keep their support question private from the start. You ask for as many details as possible, yet those can’t be provided in private? Very disappointed.
Hello @janaka99,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, make sure that you are using https not http, you can do this using a plugin like this one -> https://wordpress.org/plugins/really-simple-ssl/
Let me know the results!
Thank you!
Hello,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use an SSL to have https.
Also if the theme is not activated you’ll get the same message, make sure that you have the theme activate as in our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Let us know about your results!
Thank you!
Hello !
Please let us know what exactly are the issues that you are facing. Firstly please make sure that all the requirements are fully accomplished: https://forum.tagdiv.com/requirements-for-newspaper/ And also make sure that your cache is cleared.
Thank you !
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict, so please deactivate ALL plugins except tagDiv ones, also if you are using ca cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Also we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Let us know the results!
Thank you!
Hi,
Does this problem appear only for a specific page or for all of them?
Also, make sure that you are using the last theme version, Newspaper v10.3.9.1 and last WordPress version 5.6.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.
Let me know the results!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Also I see that you are using a caching plugin. Please make sure that you have optimized it as it should because it looks like it is pretty clogged at the moment.
Let us know the result !
Thank you !
Hi Tech Lifestyle, from our experience, to make a page with tagDiv Composer was more efficiently, but depends on what do you want to create. You can use WPBakery too, but, just a builder per page or better per website.
As for host if you want, you can check our article from here https://tagdiv.com/bluehost-review-hosting-solutions/ this may help you.
As for the theme requirements, those need to be set as in our guide from here https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ ( there are also indications for hosting requirements).
Hope this will help you!
i am having the same issue
updating “theme accent color” has no effect – all hyperlinks, menu items (hovered), and headers remain the default color. updating other colors like “background color” does work.
all requirements for newspaper theme are met
this seems like a bug
Hi,
Please provide information on the required hosting specification that can quickly launch a NEWSMAG website for year 2021.
I’m also interested in whether you think pages will work faster if they are created in a TAGDiv composer, or through a Barkly editor.
In the previous period, we tried a couple of times to create pages in the TAGDiv composer, but it didn’t end happily, whether because of editor bugs, hosting or something else, I don’t know.
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins, also if you are using a cache plugin, deactivate them, clear all cache and try again.
Also, please make sure that all the settings are like in our requirements:
https://forum.tagdiv.com/requirements-for-newspaper/
I recommend you to install our theme like this: https://forum.tagdiv.com/install-via-ftp/
Hope that helps you!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
Please make sure that all theme requirements are set like in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that the theme is activated and you use an SSL plugin for https.
If there is still a problem, please let me know, also provide some screenshots and some more details.
Thank you!
Hello,
This an article with what’s included in the Newspaper theme package => https://forum.tagdiv.com/whats-included/
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
How to activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Those are the requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hello,
I can’t save the settings made in the Theme Panel. When I click on save the Panel remains frozen.
I have disabled all plugins (except TagDiv) but the problem persists.
Concerning the requirements (memory…) it seems to me that everything is in order.
The theme worked correctly for a long time I do not know since when exactly the problem occurred.
Can you help me ?
Hi,
Normally, without problems, the wp editor is saving the content automatically.
I understand the content isn’t saved, usually, this problem can be when is a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again, also, make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Hope this helps you!
Thank you!
