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Bettina
tagDiv Staff

Hello!

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check your plugins list and if you are using some untested plugins, I recommend you to disable all of them and leave just to active only our tested plugins. If the problem is still there after this, please let us know. Also, please check the following useful guide from here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-502-bad-gateway-error-in-wordpress/
Please check this article about when tagDiv Composer is not working: https://forum.tagdiv.com/tagdiv-composer-not-working/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you

Thank you!

Anamaria
tagDiv Staff

Hello,

The Ads Pro Plugin is an untested plugin with our theme, therefore we don’t know how this is should work.
Normally, if the plugin uses Ajax code for ads that means it makes many requirements for ads using that ajax code.
What I can suggest is to try with normal ads to see if the problem persists, also you can contact the authors of that plugin and let them know about this problem.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Might this be a caching issue. Please make sure that your cache is clear and all the requirements are accomplished as in our guide here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your system status. Please make sure that all the requirements are accomplished as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Anamaria
tagDiv Staff

Hello,

You need to install the theme and activate it. After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
You can:
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
How to activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Those are the requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello,

What is the problem with style.css? Did you try to install it and received this error message, “ERROR: The package could not be installed. The theme is missing the style.css stylesheet.”? If yes, you are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

If this isn’t what you mean, please provide more details and screenshots.

Thank you!

Vlad S
tagDiv Staff

Hello !

You are uploading the incorrect archive of the theme. Please follow our guide to properly install the Newspaper Theme. Also follow our requirements to make sure that the Newspaper Theme is fully functional: https://forum.tagdiv.com/install-via-wordpress/ ; https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Calin
tagDiv Staff

Hi,
I think that one of my teammates reply for the problem that you describe via email.
Make sure that if you use the latest theme version, you have also set all theme requirements like in our guide https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Thank you!

Bettina
tagDiv Staff

Hello!

Some times this problem appear because of the server configuration, if you want you can check our guide from here https://forum.tagdiv.com/requirements-for-newspaper/ and for your file you should make sure that you double the values that we recommend, after that save the changes, clear all cache and try again.

Thank you!

Vlad S
tagDiv Staff

Hello !

As you can see here there is an element that gets canceled: https://www.screencast.com/t/gvffg2XVOYfZ. Also please send us a screenshot of your system status.

You could also ask your host to make sure that your plan is complying with our minimum requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Let us know the results !

Thank you !

Vlad S
tagDiv Staff

Hello !

I am sorry but I don’t quite understand how Newspaper Theme affects the content. We as developers are from Europe, a large number of customers are from Europe. Can you be a bit more explicit please ?

For the CPU load please make sure that the server you are using has enough resources to “carry” the Newspaper Theme as you can see in our guide here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Bettina
tagDiv Staff

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let us know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

Make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ;
Also, this issue has been discussed here: https://forum.tagdiv.com/topic/cant-save-the-changes-in-theme-panel/
Please try and let me know about your results!

Thank you!

Anamaria
tagDiv Staff

Hello,

1.Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, please check if you don’t have a plugin that increases the image.

2. you can regenerate the thumbs using our guide => https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ and if the problem persists you can use a flex block and set the thumb you want to be displayed. => https://www.screencast.com/t/g9d2NSxl

Thank you!

Anamaria
tagDiv Staff

Hi,

Does this problem appear only for a specific page or for all of them?
Also, make sure that you are using the last theme version, Newspaper v10.3.9.1 and last WordPress version 5.6.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.

Let me know the results!

Thank you!

OsirisRD
tagDiv Member

I have already checked the requirements and they are all in order, in the console the error it throws is 404 but only when script tag or html tag is added, if it is plain text it works perfectly

  • This reply was modified 5 years by OsirisRD.
Calin
tagDiv Staff

Hi,
Please make sure that all theme requirements are set ass in our guide from here https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ also please verify the console when you try to add the code in theme panel to see if you do not get a 403 or 404 if you do it can be a security plugin from your website or host.
Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

You can try and remove and re-install the tagDiv Composer plugin.

Also, we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Hope that helps you!

Thank you!

Anamaria
tagDiv Staff

Hi,

Does this problem appear only for a specific page or for all of them?
Also, make sure that you are using the last theme version, Newspaper v10.3.9.1 and last WordPress version 5.6.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.

Let me know the results!

Thank you!

Zeeshan Shabbir Tahir
tagDiv Member

Hello Anamaria,
Folder files permissions are set as wpbeginner guide, all the theme requirements are set as your theme guide but nothing changed. The error is still there and I am not able to see the media library. Kindly refer to another solution for our issue.

thanks

Calin
tagDiv Staff

Hi CharityToday,

I think that this is a misunderstanding, those tips are if you use a slow host, then avoid using features that request admin-ajax (in our theme each block can have a pagination, but if you have a low host it will be recommended to use only for blocks you need, for example on post loop).

Do you have some problems using our theme? If yes, please let us know, this will help us to understand what can be the problems.

Also we have an article here https://forum.tagdiv.com/requirements-for-newspaper/ with the theme requirements and with references for host.
For some users is enough to make the steps from this guide https://www.wpbeginner.com/plugins/how-to-clean-up-your-wordpress-database-for-improved-performance/

“What kind of host/server are you using? please note that using our theme, you need to have a good host with very good resources.”
Also you can not use a premium theme in a host with 1GB CPU and RAM, it will work slow, but once that you get visitors on your website it will work harder and harder.
For example here is an article with some decent hosting services https://tagdiv.com/bluehost-review-hosting-solutions/

Thank you for your understating!

Anamaria
tagDiv Staff

Hello,

Please make sure the folder files permissions are set as in this guide: https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/ and all theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hi,


@unixmen
I’m glad that you managed to solve the problem.

@Helpmetech
Please make sure that all theme requirements are set as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/
Does the problem only appear on certain posts/pages or on all of them?

Thank you!

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