- NewsmagRequirements for Newsmag
- NewspaperRequirements for Newspaper
- NewspaperFlex Block Settings Guide
- NewspaperBig Grid Flex Settings
- NewspaperWhen tagDiv Composer is Not Working
- TutorialsDefault Block Settings Guide
- NewsmagBlock settings tutorial
- NewspaperBlock settings tutorial
- NewspaperInstalling Pre-built Websites
- NewspaperHow to Update the Newspaper Theme
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Also please follow our guide here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ and make sure that AMP is set up properly.
Thank you !
Hello – We have been having the same issue. We are meeting all system requirements according to the theme documentation. We have also tried disabling all 3rd party plugins, but the issue remains. Our website is randomlengthsnews.com. We are using post templates (pro default) on many pages including randomlengthsnews.com/editorial
Hello !
For Warning: getimagesize, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please enable the option in PHP.Ini as you can see here: https://stackoverflow.com/questions/37531149/php-getimagesize-not-working-on-external-links That allow url is 0 on your side.
Let us know the results !
Thank you !
Hi benoie, please make sure that the theme was installed as in our guide from here -> https://tagdiv.com/how-to-install-newspaper-theme/ and activate the theme -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ also make sure that all theme requirements are set as in our guide from here https://forum.tagdiv.com/requirements-for-newspaper/ if the problem persists, please make sure that you have only theme plugins enable (tagDiv plugins), if you have other plugins, please disable theme clear all cache and check again.
If you tried all these and there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Ok, we’ll take a look.
It was good if some access to the host was possible to check the settings and theme files and if all the requirements are sett correctly including wp memory and other parameters..
Thank you!
Hello !
For Warning: getimagesize, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please enable the option in PHP.Ini as you can see here: https://stackoverflow.com/questions/37531149/php-getimagesize-not-working-on-external-links That allow url is 0 on your side.
Let us know the results !
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache.
Also what device are you using to import the cloud templates ?
Let me know the results!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again to see if these problems persists (if these are live website you can try on a sub-domain or staging).
Let me know the results!
Thank you!
Just checked and we do meet all of the requirements.
The guides you posted ask about the error, which I posted in my initial question. They also suggest disabling plugins, which I have done. The only thing that resolves the error is switching themes, which is not an option.
Any idea what the td_util class does any why it’s not showing up?
I have re-updated the theme following the guide and it still does not work.
Hi,
Make sure that this is not a plugin conflict, also make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
Do not forget to set all theme settings ->
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
Thank you!
Hi plisevich, these are not normal situations, usually the users that had these kind of experience had to many untested plugins, also the theme requirements were not set and the hosts were to slow.
To make the SEO Yoast to recognize the homepage, please set some text using tagDiv Composer in column text or text with title, this will be reader by SEO Yoast.
TO have a mobile friendly version we recommend to use the mobile theme plugin -> https://forum.tagdiv.com/the-mobile-theme/ this will make the website more simplest for mobile and easy to use, also the website should not crashes.
For speed optimization please follow our tutorial for page speed -> https://tagdiv.com/how-to-increase-page-loading-speed/
Also you can check these similar topics for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
To make sure that the them is saving and work correctly, make sure that this is not a plugin conflict, disable all not theme plugins and make some tests only with tagDiv plugins enable.
If you want us to provide assistance, we can do that, we will try to help as much as we can. If however you have decided to request a refund, you can do so here https://themeforest.net/refund_requests/new
I hope to hear good news from you!
Let me know the results!
Hi chellofr, in most case this problem can be solved double the wp memory limit, make sure that you have set all the theme requirements as in our guide and set the WP_MEMORY_LIMIT 512M if the problem is still persists with 253M.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Just make sure that you made the update as in our documentation from here , if you didn’t have the auto-update option, then the best way for theme update is via FTP/cPanel.
Is look that now on staging this is the problem you are facing -> https://i.imgur.com/2coIAw2.png usually this can be fix using the indications from these articles:
-> https://www.webfulcreations.com/there-has-been-a-critical-error-on-your-website/
-> https://www.wpfixit.com/wordpress-error-there-has-been-a-critical-error-on-your-website/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
I am getting the same problem. I have reported but no answer yet.
Dear support team, I can’t open the cloud template and edit it. When I try to open and edit the cloud template, it just reloads continuously. Please see the video for this problem – https://youtu.be/9WJX4-w6xxQ
The system status also fulfills the newspaper themes requirements. Check the Video for system requirement – https://youtu.be/T9895Y6rdgM
I have disabled all the plugin except the default one but still, the problem remains. I need urgent help. Thanks for the help
Hi Calin!
Thanks so much for your quick answer.
My website is: http://saboresalmaximo.com/
I will check all the requirements as well the links that you provided to me.
Thanks,
SARA
Dear support team, I can’t open the cloud template and edit it. When I try to open and edit the cloud template, it just reloads continuously. Please see the video for this problem – https://youtu.be/9WJX4-w6xxQ
The system status also fulfills the newspaper themes requirements. Check the Video for system requirement – https://youtu.be/T9895Y6rdgM
I have disabled all the plugin except the default one but still, the problem remains. I need urgent help. Thanks for the help.
Also, we meet the tech requirements including 5.7.29 of MySQL.
Hello,
I am using Newspaper theme version 10.3.4
I found that an update is available with version 10.3.6.1 but when I made the update my site was broken and a WordPress warning message shown. So, I made a roll-back.
How can I get the latest updated theme without any error?
Also, I have made some customization with the theme as per my requirements. So how can I create a child theme and keep my customization separate from the parent theme?
Can you make the current theme update and create a child theme for me?
Thanks,
S Sushant,
avincomp
Hi,
Yes, there is a quick fix for this problem:
Add a fix in theme files, for this you need to go on wp-content/themes/Newspaper/includes/wp-booster/wp-admin/js/tagdiv-theme-plugins-setup.js and replace the jQuery(window).load(function () { from line 234 -> https://i.imgur.com/agaEJWA.png with jQuery(window).on("load", function () { -> https://i.imgur.com/zBFX5Ye.png also you need to do the same on this file wp-content/plugins/td-composer/assets/js/js_files_for_wp_admin.min.js but since this file is minify you can replace the code inside it with this one ->https://pastebin.com/YTiYVfU4
These warnings will be fix for the coming updates!
Make sure that all theme settings are as in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Make sure that all theme settings are as in our guide ->
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive
If there is still a problem, please provide some more details and some screenshots.
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you !
