Search Results for 'tagDiv Cloud Library plugin'

Hi gkalaitzis, the website it looks like that because you have a plugin conflict, I see that you have enable the WPBakery plugin, and this is interfering with tagDiv Cloud Library (cloud templates), we recommend to use only one of theme and disable the other one. Since you are using a pro demo, all the templates that you are using are from cloud, therefore, I recommend to disable the WPBakery plugin and everything will look normal.
Thank you!

Hi Johannd1b, I see that you are using the multipurpose header style 3, if you use the standard header styles, then the only way to have a different menu on mobile is to use the mobile theme plugin or you can choose a cloud header from tagDiv Cloud Library and this can be edited with tagDiv Composer, in this way you can set a menu for desktop and a different one for mobile -> https://i.imgur.com/vcsLujZ.png -> https://i.imgur.com/kMOa3RX.png
Thank you!

Hi,
The tagDiv Cloud Library is a specific plugin for Newspaper theme only.
Thank you for your understanding!

Hi,
We are sorry for those problems that you are facing, unfortunately, you didn’t provide some details or screenshots, or at least the website link to see what problems are you facing, maybe you have short codes instead of content on your website, if is so is because you do not have all necessary tagDiv plugins enable, like tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack.
If you are facing other problems, please let us know and provide as many details and screenshots you can, also we can login and see what it can be done if you contact us at contact@tagdiv.com, for this, please make sure that you have a full backup, include the link of this topic and provide wp-admin and cPanel access.

Also please notice that we do not tolerate insults and we have the right do not answer to users that insults us, also the topic that you made on our forum where you insult us was deleted. If you continue to answer like in that topic, we no longer help you!

Thank you for your understating and sorry for the inconvenience!

Hello,

If the template looks fine in the editor of tagDiv composer, but after it is assigned to a post it appears without a sidebar most likely it is a problem caused by the WPbakery plugin.
Please notice that we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).

Let me know about your results!

Thank you!

Hello,

Please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).

Thank you!

Hello,

Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Please disable it, and see if the column text work.
Also, please send the link to your website.

Thank you!

Hello,

The problem is caused if you use WP Bakery for posts, unfortunately, we recommend using WP Bakery only for pages and not for posts => https://forum.tagdiv.com/how-to-use-visual-composer/
Also, if you use the WPBakery for pages, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Please deactivated the WP Bakery and see if the problem persists.
Also, please don’t share your credentials on the forum.

Thank you for your understanding!

Hello, Bernd

You can use a footer template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=nE51MfLV7hE
The footer template does not have the button to be edited with tagDiv Composer in the backend, can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer. => https://www.screencast.com/t/rpfNhfyrF that page can be private.
Also, if you use the standard footer from Theme Panel, you need to have the tagDiv Standard Pack plugin, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

If you have shortcodes on the pages/posts please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).

Thank you!

Hi,
I just checked your website and you are using the mobile theme plugin -> https://i.imgur.com/LmMthQA.png
Please allow me to inform you about all mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!

Hi moaaa11, in your screenshots you indicate the settings for standard templates from tagDiv Standard pack plugin. Please notice that in case that you use a pro, then you need to edit it with tagDiv composer the cloud template from tagDiv Cloud Library to add or remove those elements -> https://i.imgur.com/vfsCRGw.png -> https://i.imgur.com/cSPjw1m.png
I hope this will help you better!

Hi jayaaditya,
The mobile and amp version is different because you are using the mobile theme plugin layout, also you are using the amp redirect for mobiles -> https://i.imgur.com/NBRvZgu.png
First, I want to make sure that I was able to inform you of all details about the mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
The amp plugin has for the moment support only with mobile theme plugin.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.

Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!

Hello,

I just checked the website and it looks fine =>https://www.screencast.com/t/c4cA5E2HNUH , can you tell me what you mean by ” website seems crash”?
For shortcodes on the page, please make sure you have the tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, Standard Pack).

Thank you!

Hello,

You can use a header template / footer template from Cloud Library, and you can customize it with tagDiv Composer => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, if you use the standard header/footer from Theme Panel, for this you need to have the tagDiv Standard Pack plugin, from version 10.4, this plugin is no longer required because the new demos are using cloud templates.

Thank you!

Hello,

This tdb_action=tdb_ajax is related to the infinite loading functionality, the ?tdb_action=tdb_ajax can be found in wp-content/plugins/td-cloud-library/includes/tdb_functions.php -> https://i.imgur.com/ycoCa9K.png
Have you checked for a plugin conflict?
Also, if you made the test with extra plugins deactivate and the issue persists, you can contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access to investigate this issue
Also, please make a full backup to all files and the database.

Thank you!

Hello,

Please give us more details about the problems encountered, with screenshots, the link to your website.
Please make sure you have tagDiv plugins activated (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).
Also, make sure the thumbs are enabled => https://www.screencast.com/t/4qHoWTmhO you can check also if there is a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Hello,

WP Bakery is not a required plugin but it was initially used before we created our own page builder, tagDiv Composer.
So, now you can create pages with our page builder, tagDiv Composer.
If you use the WPBakery for pages, we strongly recommend using only one of those plugins with our theme (WPBakery or tagDiv Cloud Library, but not both).
You can try to deactivate the WP Bakery and use our page builder.
WPBakery works well if you have a standard prebuilt website installed and not a pro one that uses templates.

Thank you!

Hello,

Please check what version of PHP you have, we recommend version 7.3
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
If you have shortcodes on the pages/posts please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).

Thank you!

Hello,

If you have shortcodes on the pages/posts please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).
Please check the console when you try to access the media library maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.

So, please let me know what version do you use and also if you extra plugins.
Also, I am not sure I fully understand what you mean by ” it becomes stationary.” please provide more details.

Thank you!

Hello,

Please check the console when you try to upload the image from the media library => https://www.screencast.com/t/lW8zvpMRHRFmaybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!