Search Results for 'update'

Unless you modify the module file in a child theme or back-up the file ( and replace the default file after the update) the modifications will be lost since the theme files will be replaced. This is a child theme tutorial if you consider using one
– https://forum.tagdiv.com/the-child-theme-support-tutorial/

@Foxmediakit@gmail.com It will require access to the theme files, usually this is done connecting to the server by FTP
– http://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/
Also the theme can be updated by FTP, the steps are here
– https://forum.tagdiv.com/how-to-update-the-theme-2/

@Wlk I have inspected the website, the Instagram images seem to be displayed at the moment. Might have been a caching issue
– https://www.screencast.com/t/Ju6DCRsgr

@mkguide You must have access to the theme files in order to make the change to the respective theme file. For the social counter plugin you could use the WordPress plugin editor as mentioned on the second page of the topic I believe.

@kjb08002 I cannot provide a time estimate for the next theme update, at this moment.  There are other tasks that need to be finished before releasing an update. The update will contain the same modifications mentioned here concerning Instagram.

@framirezle You can update the theme by using this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Be sure to make a backup before, it is always recommended to do so. The most used update method would be by FTP if possible.

Hello,

Yes, the implementation is on the way and the new update will fix the review system for amp.

Thank you!

Hello,

Yes, there is a similar issue with FB but unfortunately we cannot fix Facebook only Facebook itself can fix the issue. Due to recent FB changes, some Facebook keys will not work anymore. You can try to create a new FB app and key as mentioned here: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
The new update is due to release the following days.

Thank you!

Indeed, the test shop page is displayed properly from what I can see. The other one with the problems seems to be missing the theme container in the structure. This is the test page and how it it should be
– https://www.screencast.com/t/hT452NweR1e
In the other shop page there are no containers
– https://www.screencast.com/t/bvD7TkBdy
You could try as a first quick step to deactivate all other plugins except theme plugins and default woocommerce, check to see if this has any effect.
If it does not, then something is not functioning properly there. You could try a theme reinstall if possible, by FTP would be most recommended
– https://forum.tagdiv.com/how-to-update-the-theme-2/
That should fix the issue. Let us know.

Hello,

Updates get posted on the thee envato page. You usually get notifications via email. You can also get notifications if you use the envato market plugin like mentioned here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Please check this forum topic for a solution:
https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
Instagram made a few code changes that affected our Instagram widgets. Please use this temporary solution until the next theme update.

Thank you!

Hello,
Indeed the hero image settings do not work properly. I have added this to our todo list and fix it in future updates.
You can assign an extra class to the element in the general tab so it can be targeted with css.

Here is an example code where you target the custom class, not the random class:

.mycustomheroclass::before{
background-position: top center!important;
}

Thanks.

Hello,

The options are still available. Please make sure you use the latest version of the theme and the theme plugins.
Please use this guide to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
and then deactivate and delete all theme plugins and install them again from the main theme package you download from envato.

Thank you!

Hello,

You will need to disable all plugins at once. Test the site with absolutely no plugins at all. You will have to clear all caching as well.
A poor memory allocation can also cause the cpu to run at 100%. Please use this guide to properly increase the php memory and wp memory: https://forum.tagdiv.com/system-status-parameters-guide/
Also please try to update the php version to above version 7 if you use older versions of php.

Thank you!

Hello,

Sorry for the inconvenience. We are aware of the review issues with the amp plugin and will release a fix for it in coming updates.

Thank you for understanding.

Hi,

There were changes made by Instagram a few weeks back, we provided solutions for both social counter plugin and Instagram widget
– https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
You can make these modifications until the theme is updated if you want to continue to use Instagram.

Thanks