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Hi,
“It’s only impossible with the free registration by email?”
I think that you are referring to use the free subscription, only submitting your address email and to have access to it. If is so, then this is possible, all you need to do is to use the default looker on those pots. Id you did this and the subscribe button is not working, please disable and delete tagDiv Composer and tagDiv Opt-in Builder, then re-install them from Newspaper >plugins.
“It’s possible for registration with subscription since the customer has a customer account?”
I think that you are referring that the user that a user already have access to wp-admin, if is so, then yes, this need to use the subscription to see the locked posts.
“If so, how does the unsubscribe go? Does the customer lose access immediately upon unsubscribing?”
Since for the moment this option is not in the opt-in builder we do not know how this should work, but is on our list to be add in the coming update of plugin.
Thank you for your understanding!
Hello,
indeed, it seems that if this plugin is activated no changes will be made, I have informed the developers and they will make a fix for the next update.
Thank you!
Everytime I make a post, I have to clear cache to publish the edits. Right now it seems the only place there is an issue is the homepage. When I update a post, I have to clear cache to make the title and article go live on the site. I need to be able to make edits to the theme on tagdiv, and edit posts and they automatically push to the live site when I save. Why do I keep having to clear cache everytime I make edits anywhere?
Hi, I gave my credentials on December 3rd. The response from support after they logged into my site was:
“Hi,
The problem was resolved! I restored the tagDiv Composer and the links for instagram were regenerated.
Thank you!
Calin N.”
It was fixed for about a week, and I thought everyone else would get the fix with the next update; however, it broke for me again shortly after, and then I updated two days ago, and the update did not fix the issue.
Do they need my credentials again? Did they not actually discover the problem, because it was fixed for a bit, and now it’s broken again, including after an update and delete cache.
1.how to setting mobile logo size. i upload same size logo, sometimes it becomes small..sometimes it is normal size but sometime it is normal saiz.This problem happen after updates the Newspaper 11.4. I’m not install tagDiv Mobile Theme
2.How can I change the background color for a mobile display view ( now is black color, want to change to white color) .
I also have same issue. Last update broke this.
Hi – when trying to save custom CSS under Theme Panel >> Custom code >> CSS, I can add the code I need but when I hit “Save” the spinning modal icon appears but doesn’t disappear. Reloading the page notes that the code hasn’t persisted.
Any suggestions on what’s happening and if there are some log files worth investigating?
For reference, the code I’m adding is:
.td-block-title {
background-color: #123456;
}
… where #123456 is the hex code for the colour. I’m adding this in as there doesn’t seem to be the ability to edit this property in the tagDiv Composer UI.
Forgot to add, I’m running the latest version of the theme, WordPress and plugins.
Quick edit/update: Looks like I can’t save any changes made in the Theme Panel, so it’s not just CSS…
Hello –
I have purchased a new license key which I cannot install completely.
When I enter the new key in the “Activate theme” -> “Envato Purchase Code” I am asked to “Create Your Forum Support Account”. I already have an account so I do not want to create another one. How can I activate this new key?
Regards,
Neil.
Hello @m!
I recommend you to have the latest version of the PHP, WordPress, theme and plugins(11.4).
The Standard Pack plugin is an old one with old features with default templates. We do not recommend it anymore. We encourage you to use the cloud templates.
Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos
Also, some tips here:
– https://wpartisan.me/tutorials/wordpress-database-queries-speed-sql_calc_found_rows
– https://css-tricks.com/finding-and-fixing-slow-wordpress-database-queries/
– https://wordpress.org/support/topic/slow-database-queries-from-mariadb-slow-query-log/
– https://www.rackaid.com/blog/wordpress-slow-speed-up/
Maybe your hosting provider can provide some advice as well.
Thank you!
Hi,
I am experiencing slow queries also and it’s killing the SEO and making server space moe expensive.
Are there any updates on this issue?
Thank you
Hello @mulcas!
I have also tested and it seems that might be an issue with that feature from Website Manager. We will investigate further and try to come up with a solution in the future updates. There you can change the headings for the page title element, but you can’t do it globally.
We will take in consideration your query too.
Thank you!
Hi simchris,
Indeed, this can be a solution. I added on our list and I hope that will be implemented for the coming updates.
Thank you!
Hi Support,
I can’t find where to set the default font (size, style, etc) for the Page Title element. In TagDiv Composer I am using the Page Title for my Single Posts and all Pages, and the default font that gathers is always one I don’t even have configured.
So far the only way (for me) to change/update the font title is doing manually page by page from TagDiv Composer.
Note: Under Title Tag (SEO) within the Page Title element, is selected “H1 – Default”
Thanks.
Hello,
Please provide more details about your issues with screenshots and the link to your website and what settings are not saved.
Also, please let me know what settings are missing after the update.
Please make sure you have the tagDiv plugins activated, like tagDiv Composer, tagDiv Also, you can use the import/export option to bring back theme panel settings (this option will apply only to the panel settings, will not apply on cloud templates).
Please check this topic https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ and let me know the results
Thank you!
I just updated my theme to 11.4 and this has disrupted my website. Now when I make changes on the theme panel, it doesn’t save and it doesn’t show on the live website. I am unable to fix the website since all changes on the theme panel just do not save. Please help.
Hi,
As my theme is old and I do not have anywhere to update the API key. The link you provided is the 11.4 version.
Could you please help solve this issue with the old theme for now?
We are working on upgrading this site but the site has a lot of customization we have done to the theme.
Thanks
Prismss
Following the last update to version “11.4” our homepage is broken and “td_block_” shortcodes are displayed all over. Our news website “megabox.gr” meets a serious impact due to this. Please check and advise soonest possible.
Hello @rrtoday!
Please provide more information about the issue, screenshots or a video and your website link. Make sure you use the latest update of the theme and plugins. Deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.
Let me know the results!
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
Hello Prismss,
I saw you have an older version of the theme https://i.imgur.com/Kex7Ung.png and is possible to cause this issue.
Also, you have the latest WordPress version 5.8.2
Please note that for Youtube you need to change the API key because sometimes it may expire. Also, reset all settings: https://forum.tagdiv.com/youtube-api-key/
Many changes have been made over the years, and the latest version of the theme is 11.4.
Also, if you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Thank you!
After the last update, I have a problem with the color scheme. All class = “block-title” have turned from my blue to the default # 222 and it can’t be set anywhere.
Hello @LPH!
If you use the default templates, please make sure you have the Standard Pack plugin installed and active.
The registration issue has been discussed here, please check: https://forum.tagdiv.com/topic/problem-update-11-3-1/
Also, please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.
Let me know the results!
Thank you!
Hello,
Normally, the settings that you have made in the Theme Panel or with tagDiv Composer will not be affected by the update of the theme, but if you made changes in theme files, then yes, the files will be overwritten.
Also, before update please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, for the ad box, please let me know what version you use, mobile responsive or mobile page.
Please try to make the steps form this video https://www.screencast.com/t/1FkjSwB9
Thank you!
Hello,
First of all, it is not recommended to auto-update any theme or plugin, as there is a possibility that it may cause certain problems with the functionality of the website. Also, it is always advisable to make a backup to all files and databases before updating -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://wordpress.org/support/article/updating-wordpress/
Thank you!
Hi
I’m trying to update the primary category for some of my pages. For posts, I can see the section no problem, but I don’t get that section appearing on pages. How is this done? For example I want all of these pages to show “City Guides” as the primary category.
https://thecitylane.com/city-guides/
Thanks
Paul
Hello Simone!
Yes, that’s true. We try to add new features and fixes in our updates, so I hope we could implement these requests too. Some of your requests are already on our improvement list.
The plugin is for free at the moment and we plan to release premium features in the future.
We will improve opt-in builder plugin and take in consideration your request also!
Thank you for your feedback!
