Hello,

1. For me, looks fine => https://www.screencast.com/t/jIgjzVXO5 you need to zoom out to see like the demo your website.
2. For ‘SHOW AUTHOR NAME | SHOW DATE, SHARING, NEXT-PREVIOUS ARTICLE) ‘I don’t understand which settings didn’t work, normally if these are added with the tagDiv composer then these need to be edited with tagDiv Composer, the changes from the Theme Panel apply to the standard template, not to the single post template from the Cloud Library.
3. You need to select the mobile page =>https://www.screencast.com/t/3ySrS6ab , edit with tagDiv Composer, you can set the fonts => https://www.screencast.com/t/ZeXOZxEyOega

Thank you!

Hi,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

Hello,

This issue can be from the plugin cache you use.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you use other plugins for cache, those can interfere with the theme and causes this problem, deactivate them, clear all cache and try again.

Thank you!

Hello,

The 404 and search page works well => https://www.screencast.com/t/07SUuRzL -> https://www.screencast.com/t/OqBEb2V80
Also, for the footer, the problem may be due to a plugin conflict, so please please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again. There may be a conflict between WPBakery and the tagDiv Cloud Library.
Please notice that we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).

Let me know about your results!

Thank you!

Hi,

I’m glad that you managed to solve the problem.
If you have other questions, let me know!

Have a nice day!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, please make a test only with tagDiv plugins, and see if the changes aren’t applied, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know about your results!

Thank you!

Hello,

I think it should work, you need to do a test and see if works. This is a video about tagDiv CSS Analyzer https://www.youtube.com/watch?v=tnkVapqhIHc

Thank you!

Hello,

The tagDiv Standard Pack is no longer required on the new theme install, but if you don’t use elements from the Standard Pack plugin then you can deactivate it.

Thank you!

Hello,

Unfortunately, there is no option to change the loading icon.

Thank you for understanding!

Hello,

Indeed it was a problem, but now is fixed, and you need to deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you for understanding!

Hello @uhdayna,

What problems are you facing?
Please give us more details about problems and screenshots.

Hello @Playground Lda.,

What problems are you facing?
Please give us more details about problems and screenshots.
For me, the website looks fine =>https://www.screencast.com/t/zROADUAeKDqO
Also, for these images seems you use a plugin and causes this error on a link of the image=> https://www.screencast.com/t/NMDiO85sIoy
Please make a test only with tagDiv plugins and see if the problem persists.

Thank you!

Hello,

Please check this video about how upload alogo -> https://www.youtube.com/watch?v=HXQQygkCCJo
Also, please make a test only with tagDiv plugins, and see if the changes aren’t applied, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello,

The answer is here => https://forum.tagdiv.com/topic/list-menus-on-nav-page-embed-are-hidden-styledisplaynone/#post-394425

Thank you!

Hello,

Indeed this is a bug, and for a moment the only option to fix is to use a custom code CSS =>
.td_block_list_menu #menu-page-menu {
display:block!important;
}
Insert the code in Theme Panel -> Custom Code -> CSS.

Thank you!

Hello,

Please make a test using only tagDiv plugins, to make sure that you do not have a plugin conflict (I saw you have plugins untested with our theme).
If the problem persists, make a full backup and contact us at contact@tagdiv.com and provide wp-admin and credentials and cPanel access to investigate this problem. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hello,

Now those problems are fixed, and you can do the update, but before please make a full backup to all files and the database -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if you have more extra plugins, please disable them and then update the theme.

Thank you!

Hello,

If you have the tagDiv Standard Pack plugin active then you need to comment this line => https://www.screencast.com/t/NRBxqmUp4I from this path
wp-content/plugins/td-standard-pack/Newspaper/header.php
but if you have the tagDiv Standard Pack plugin disabled then to comment the line go in
wp-content/plugins/td-composer/legacy/Newspaper/header.php
=> https://www.screencast.com/t/OWhnxwfS

Thank you!

Hello,

Please make a full backup to all files and the database and remove that code from functions.php and contact us via email at contact@tagdiv.com . Provide
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

Hello,

If you referring to this https://i.imgur.com/gg2dHix.png our theme doesn’t have control.

Thank you!

Hello,

The tagDiv Standard Pack is no longer required on the new theme install, but if you use the Standard Pack plugin then it should update automatically.

Thank you!

Hello,

This issue can be from the plugin cache you use, when the mobile responsive version is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you use other plugins for cache, those can interfere with the theme and causes this problem.

Thank you!

Hello,

Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello @cheryldimof,

Please provide more information about your issue and screenshots with the header before and after.
Also, include a link to your website.

Thank you!

Hello,

Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc and see if the problem persists.
Also, please check if you don’t have a header template from Cloud Library for categories pages.

Thank you!

Hello,

Indeed it was a problem, but now is fixed, and you need to deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you for understanding!