Hello,

Please tell me what steps you did to set the background image for categories.
From Theme Panel or set it with tagDiv Composer.

Thank you!

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

If it is still is a problem please, let me know.

Thank you!

Hi,

Please provide another screenshot, because this not appears and more information about the error you have.

Thank you!

Hi,

Please try one of those guides here:
-> https://kinsta.com/blog/error-establishing-a-database-connection
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/
-> https://premium.wpmudev.org/blog/repairing-corrupted-broken-missing-files-databases-wordpress/
Let us know the result!

Thank you!

Hi,

Please check if you use the last version of WordPress 5.6 with the last theme version Newspaper 10.3.9.1, also make sure that the theme update was done correctly =>https://forum.tagdiv.com/how-to-update-the-theme-2/ (delete the files of the theme, not override).
Is possible to be from the firewall or security module which blocks admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this, as an object cache on the host.
If you use a plugin like Wordfence please set it in learning mode.
Also, check if you don’t have a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Thank you!

Hello,

For the problem with the code on the page, please make sure you have the tagDiv Cloud Library plugin activate.
For Instagram widget, please deactivate the tagDiv Composer plugin, delete it and re-install it from Newspaper plugins => https://www.screencast.com/t/hpckcc2K
Also, make sure you set the API Key from Instagram like in this guide -> https://forum.tagdiv.com/instagram-widget/
If the problem is not solved after, then we need to take a look.
Please contact us via email at contact@tagdiv.com and provide the following:

– wp-admin URL and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

Hello,

The Single Post Template refers to the layout used by the posts, but the content on the posts are made in Gutenberg editor by WordPress.

“Please do not use both the tagDiv Composer and other page builders such as the WordPress editor or WPBakery page builder simultaneously on the same page.
Please do not edit a page originally created with WPBakery or other page builders.”
The above paragraph referring to pages, not posts.
If this is not what you mean, please let me know!

Thank you!

Hello,

It seems that some images are not found => https://www.screencast.com/t/Sd3HR1fxwDHk, please make sure these images are in media and the link is correct.

Thank you!

Hello,

Please check if these options for Theme Panel are enabled Theme Panel -> Post Settings -> Video Settings => https://www.screencast.com/t/oLpyKCJl and this option on the block => https://www.screencast.com/t/QHdTwP5L

Hope this helps you!

Thank you!

Hello,

If you have the mobile theme enable, it will over right the mobile page and responsive version. If don’t want to use the mobile theme plugin just disables it or use it only for AMP => https://www.screencast.com/t/rsVMDvFTstah .
About mobile page template if you made a page template and after that, you delete the mobile page without unassigned it from the page still be linked. To remove the linked mobile page you need to create the new one then select the new mobile page after that you can delete the mobile page.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates https://www.youtube.com/watch?v=SpGkOnJeNZY

Hope this helps you!

Thank you!

Hello,

Those are some extra parameters for schema, also these parameters are optional, is no need for them, therefore you can ignore the warnings, this will not affect your website.

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7 with the last theme version Newspaper 10.3.9.1 (if you have a theme version older, than NewsPaper 10.3.9 and you have the latest WP version 5.7, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
How to activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/ , or you can activate the theme manually => https://www.screencast.com/t/GDo5doWPUM1M.
Also, please disable if you have any plugins activated.
Those are the requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Let me know about your results!

Thank you!

Hello,

This is a document with what is included in the theme packaged https://forum.tagdiv.com/whats-included/
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items.
To install the theme, you can follow one of our guides
-> Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
-> Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
How to activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Those are the requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Hope this helps you!

Thank you!

Hello,

Seems you have installed the Mobile theme plugin. If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin.
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This a video that can help you ->https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

I am not sure I fully understand what you are looking to stretch or move. Please provide more information and screenshots.

Thank you!

Hello,

Our theme doesn’t have an option for this gallery, but you can use Gutenberg editor, check this guide => https://gogutenberg.com/blocks/gallery/

Hope this helps you!

Thank you!

Hello,

The Sit Kit By Google Plugin is untested with our theme, so we can’t say if it will work or not. You will have to test and see.

Thank you for your understanding!

Hi,

Unfortunately, our theme doesn’t an option to can break the post title on the second line, this is done automatically and only if there is not enough width to display the title in one line then will be move on to the second line.
If this is not what you mean, please let me know!

Thank you for your understanding!

Hello,

The child theme doesn’t work for the mobile theme and unfortunately, I don’t know another method. Maybe this can be done by a developer as custom work.

We are sorry for the inconvenience!
Thank you for your understanding!

Hi,

This can depend on the host that you have and the resource allowed for your website => https://forum.tagdiv.com/requirements-for-newspaper/ -> https://www.screencast.com/t/tYAXquH3P
what I can suggest you is to use Cloudflare, set as in our guide https://forum.tagdiv.com/cloudflare-cdn/

Hope this helps you!

Thank you!

Hello,

I just checked your website and it seems that some posts have set post template 6 => https://www.screencast.com/t/3hHcB0qkZDKX and others have a single post template from the cloud library (which is almost the same with post template 6). You need to set the same template for all posts, then the layout will be the same.

Thank you!

Hello,

First, for category post, if you have more categories on that post, then you can set which category you want to be displayed on the block, also, to set the primary category on the post, you need to set in Posts, not Theme Panel => https://www.screencast.com/t/AlONv6eOfpLD edit a post and go to the bottom of post content and then you see the settings => https://www.screencast.com/t/CC3mVxxh and after you set the primary category, edit with tagDiv Composer, select the block and search after category tag => https://www.screencast.com/t/InnUjOrN9, also please make sure is set to show on each module => https://www.screencast.com/t/IWvWZByH -> https://www.screencast.com/t/xGqf1cB3 -> https://www.screencast.com/t/bMRXe6vDo
For navigation on the block, you can add it from a tab called “Filter” and select which ajax categories dropdown you want => https://www.screencast.com/t/pLPP1XYNH1

Hope this helps you!

Thank you!

Hello,

To change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg

Hope this helps you!

Thank you!

Hello,

Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
How to activate the theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/ , you can activate the theme manually => https://www.screencast.com/t/GDo5doWPUM1M.
Also, please disable if you have any plugins activated.
Those are the requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Let me know about your results!

Thank you!