Hello,

The theme doesn’t have an option that one has selected the menu to be displayed as you need. You can achieve something similar using the page menu (please check this similar topic -> https://forum.tagdiv.com/topic/megamenu-with-pages/ ). Also, another option is to use an external plugin for the menu.

Thank you!

Hi,

That’s strange! Please make a full backup to all files and the database and send us via email at contact@tagdiv.com to investigate the problem. Provide wp-admin link and credentials, also include in the email the link of this topic to can identify the problem.

Thank you!

Hello,

Please select the elements and remove the margin from CSS tab => https://www.screencast.com/t/9Umz5XRrs

Let me know the results!

Thank you!

Hello,

You need to set the height on the single image on each viewport => https://www.screencast.com/t/c9TVcCLrUeOT -> https://www.screencast.com/t/5DGYVK2Jy

Let me know the results!

Thank you!

Hello,

You can remove the “create account” simply go to Settings -> General tab, and uncheck the “Anyone can register” box => https://www.screencast.com/t/bhUb1Mzi

Hope this helps you!

Thank you!

Hello,

In most cases when you get a similar message “ Error at zones: 2(models): 0(dom). T.. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.

For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/

If you sent an e-mail, our team will take a look and reply to you as soon as possible.

Thank you!

Hello Constantin,

Unfortunately, if you don’t use cloud header you can’t disable it or only if you don’t want to use it at all to deactivate it.

Thank you for your understanding!

Hello,

For Pro Prebuilt Website the setting for change the color on titles will not apply from Theme Panel, you need to edit with tagDiv Composer select the element which you want to edit and in the Style tab you can make changes. => https://www.screencast.com/t/rUoV92n7

Thank you!

Hi,

This problem can be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this will help you!

Thank you!

Hello,

I just did a test and it works perfectly => https://www.screencast.com/t/8CwOMiHzyoW
The problem may be due to a plugin conflict, so please please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
After it, if the problem persists please send us a link to your post and some screenshots.

Thank you!

Hello,

For search, you can use the Seach Form => https://www.screencast.com/t/tosqb91a and for menu, you can use a page menu where you can set menu elements using WordPress editor or tagDiv Composer then assign the page to your page menu in the element called “Mobile menu” => https://www.screencast.com/t/GZummViac

For more information, please check this guide -> https://forum.tagdiv.com/page-menu/

Hope this helps you!

Thank you!

Hello,

That guide (is an old guide) is for the standard template, not a pro templates. The above plugin suggested is working with pro version too and no need to make changes in the theme files.
A single post standard template is created with 2 php files, for example, for loop-single-4.php this file is also used single_template_4.php in this cases the <div class=”td-module-meta-info”> is set in this file => https://www.screencast.com/t/mvaEKa0DsEBf

Hope this helps you!

Thank you!

Hello,

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com (please make a full backup before sending the email) and provide the following:

– wp-admin url and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

Hello,

If you use the mobile theme plugin and this appears on the desktop or on the tablet, in most cases is a cache problem. We recommend using WP Super Cache plugin with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/, and also please use this option => https://www.screencast.com/t/Yo8UJ7mCwLgh

Hope this helps you!

Thank you!

Hello,

That message is from google pagespeed and in order to solve it, you must use some extra plugins to optimize your website => https://www.wpbeginner.com/wp-tutorials/how-to-fix-render-blocking-javascript-and-css-in-wordpress/
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/

Hope this helps you!

Thank you!

Hello,

If you want to customize it how you want then this will require custom work which is not covered by the support team because there is no setting to achieve that.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for your understanding!

Hello,

Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
To fix this you need to check the security to have and also, ask your host about security modules/plugins, firewall, Wordfence.
Also, please make a test with PHP version 7.3

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

If you want the ads to be displayed only on the desktop and phone you can use this code => https://www.screencast.com/t/sFZXwcH1Icy

Let me know the results!

Thank you!

Hello,

Is not need for the WooCommerce plugin. The WPML and WooCommerce are two separate plugins.
The WooCommerce is for the shop (eCommerce solution) and the WPML is the WordPress Multilingual Plugin.

Thank you!

Hi,

You need to disable the option the Auto Loading on the Sigle Post Template with tagDiv Composer -> Show site wide settings => https://www.screencast.com/t/A9nO0Vy1

Hope that helps you!

Thank you!

Hello,

You can adjust the element with tagDiv Composer, select the element and adjust it per each viewport using the CSS tab. =>https://www.screencast.com/t/kxzBdNdD

Thank you!

Hello,

Unfortunately, our theme has no option to restrict users from doing certain actions. To restrict the actions that a user can do you must use an external plugin.

Thank you!

Hello,

I inspected your website and the footer looks fine => https://www.screencast.com/t/wIKqJYOrv -> https://www.screencast.com/t/s9POs1dMm

If it is only on specific pages, please send the link to that pages and some screenshots.

Thank you!

Hello,

If you send an email, our team will take a look and will answer you as soon as possible and please let’s continue this thread via email.
Also, if you using the Cloudflare make sure the Rocket Loader is disabled => https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello,

I just inspected your website and looks fine => https://www.screencast.com/t/niSRmcpY -> https://www.screencast.com/t/NYrWBeqr -> https://www.screencast.com/t/3Xq6TZdQsqqU
I saw that you installed the latest version of WordPress 5.6.1 and normally only the latest version of the theme was tested, v10.3.9.1 .
If you want you can try the latest version of the theme (before to make update please make a full backup to all files and the database) and see if the problem persists.

Also, if after the update there is still that problem and you are agreed to send us – WP admin link and credentials at contact@tagdiv.com (please make a full backup before sending the email).

Thank you!