Hello,

Please provide some screenshots of what you see.

Thank you!

Hi,

You can copy and paste the elements from one page to another page. You can import a blank template -> https://i.imgur.com/X25onMz.png and design it.

Thank you!

Hello,

We can take a look at this and investigate why it is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

Please provide the link to your website and a screenshot of where you want to have the ad.

Thank you!

Hello,

Yes, those templates are not saved by the designer.
Please let me know what sections you want.

Thank you!

Hi,

Can you please contact us via email at contact@tagdiv.com and provide temporary wp-admin access to investigate and see if we can fix the problem?

Thank you!

Hi,

Please check the file permission also, check this guide https://www.basezap.com/fixed-403-forbidden-error-on-nginx-web-server/ -> https://www.debugbar.com/403-error-forbidden/#:~:text=NGINX%20403%20Forbidden%20is%20an,or%20an%20incorrect%20index%20file.
Alos, you can ask your host to help.

Thank you!

Hi,

I don’t know, you can try it on staging.

Thank you!

Hi,

To do the update, you need to have the theme activated.
This is an article to find your license https://tagdiv.com/how-to-activate-the-newspaper-theme/

Thank you!

Hello,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png

Hope it will help you!

Thank you!

Hello,

I recommend you use a Single Post Template from tagDiv Cloud Library, and you can design it with tagDiv Composer.
To display the related articles or more from the author, you can use Flex Block and filter it https://www.screencast.com/t/SEmxo13Fo2X -> https://i.imgur.com/YIg3nPP.png
if you want to keep those templates the only way to remove the “more from author” tab is to use a custom CSS like this one:

.single .td-related-right{
display: none;
}

Set the code in Theme Panel ->Custom code -> Custom CSS
I hope this helps you!

Thank you!

Hi,

Please make sure that you use the global Single Post Template for all posts.
Also, to add the share option please check this guide https://forum.tagdiv.com/social-sharing/
To create a sidebar please check https://forum.tagdiv.com/sidebars-tutorial/

Thank you!

Hi,

This will not affect your page speed. Did you check for a plugin conflict?

There are a lot of factors which can make your site slow. Make sure you use only some templates and fewer functionalities and options.
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin or not, if you are using the PRO demo or a standard one.
There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/high-number-of-ajax-request/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
– https://spraythemes.com/newspaper-theme/how-to-speed-up-the-newspaper-wordpress-theme-using-wp-rocket/
– https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
Also, pagespeed is not covered by support -> https://forum.tagdiv.com/newspaper-theme-support/

If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray

Thank you!

Hello,

Please provide more details about your issue to be able to help you.

Thank you!

Hi,

Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hi,

I answered to you in this topic https://forum.tagdiv.com/topic/not-working-on-moble/

Thank you!

Hi,

You can move it where you want, select the row/element and use the drag and drop you move them => https://i.imgur.com/HaWdX8R.png -> https://www.youtube.com/watch?v=6m8-EebnfM0

Thank you!

Hi,

Please open the console and try to save something.
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hi,

This is are guides on how to import a template -> https://forum.tagdiv.com/cloud-library-templates/ -> https://forum.tagdiv.com/how-use-tagdiv-cloud-library-templates/ -> https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Thank you!

Hi,

Please check this topic about 500 errors https://blog.hubspot.com/marketing/http-500-internal-server-error
For the error please follow the steps from this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ if you have a child theme; please use the main theme.

Thank you!

Hi,

Please check the preview option -> https://i.imgur.com/9bJu3YT.png

Thank you!

Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hello,

I’m glad that you found the option.

Have a great day!

Hi,

We will add an option for disabling the advertisements in the next theme update. There will be a setting added in the theme system status panel. The update will be released soon. Please let me know if that is alright with you.

Thank you!