Hello,

There are a lot of factors which can make your site slow. Make sure you use only some templates and fewer functionalities and options.
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin or not, if you are using the PRO demo or a standard one.
we can take a look by email at contact@tagdiv.com, please provide the wp-admin access but we cannot guarantee that we can help you 100%, to increase your page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello,

If you set the field type to google this will not work, because is not implemented, you can use instead the shortcode CPT Location Display https://i.imgur.com/qTgUeEL.png

Thank you!

Hello,

I checked and seems you have this error -> https://i.imgur.com/3NZh7Ki.png if you use nginx please check this topic https://wordpress.org/support/topic/failed-to-load-resource-neterr_http2_protocol_error/

Thank you!

Hello,

Unfortunately, there is no option for that to make the same height all modules, those are adjusted after post title and excerpt dimension (length of words or letters) and these are the only options that can be used to adjust the flex height, now if you are using the excerpt on letters -> https://www.screencast.com/t/McjF7faoO -> https://www.screencast.com/t/Il7hnKlsy then the flex blocks height will be most of the time the same, it is set on words, then can appear difference because some words are longer then others.
Also, you can set for each post an expert and then that excerpt will be displayed on the blocks => https://i.imgur.com/4d6c7sH.jpg

Also, you can set the space for excerpt => https://i.imgur.com/h4D2RaY.png

Thank you!

Hello,

You can contact us by email at contact@tagdiv.com, the address can also be found here https://forum.tagdiv.com/newspaper-theme-support/
Provide the wp-admin access to investigate the problem and include the link to this topic.

Have a nice day!

Hello,

If you want to delete an element, using the right-click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG.
After you can add the big grid flex 5.
We don’t recommend using two page builders; if you create a page with Elementor, you can’t edit the page with tagdiv Composer.

Thank you!

Hello,

I don’t know how it should be implemented, but you can try the suggestion given by @bananaj,

Thank you!

Hello,

You can unassign the license to http://www.sp24news.com and assign it to iloveshirdi.org.

Thank you!

Hello,

Please provide more details about what button you want to edit. Did you try to edit with tagDiv Composer in the front end?

Thank you!

Hello @grupoarena,

I answered you here https://forum.tagdiv.com/topic/i-cant-register-new-license/

Thank you!

Hello,

I add this suggestion to our list, thank you for the clarification.

Have a nice day!

Hello,

I’m glad the problem is fixed.

Have a nice day!

Hi,

There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/high-number-of-ajax-request/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
– https://spraythemes.com/newspaper-theme/how-to-speed-up-the-newspaper-wordpress-theme-using-wp-rocket/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
Maybe your hosting provider can provide some advice as well.

Thank you!

Hello,

To back up your files please check this video https://www.youtube.com/watch?v=LAJXrSI-dDA
Also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.

Thank you!

Hello,

Please provide more details, like screenshots and the link to your website.
Also, please make sure you don’t have a plugin conflict.

Thank you!

Hello,

I saw that you have the LiteSpeed cache plugin, and this plugin has the option to optimize the js/css, please disable the option and clear the cache a few times.

Thank you!

Hi,

Please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.

Thank you!

Hello,

Please make sure you have set the page on A Static page, and assign a homepage (you need to have a homepage/page that you have created before) from Settings -> Reading => https://i.imgur.com/mwjp18K.png
Also, please provide some screenshots.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Please check the console when you try to activate the theme and see if an error is showing. Also, if have other plugins enabled, please deactivate them.
Also, we can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hi,

You can activate the theme like in our guide -> https://tagdiv.com/how-to-activate-the-newspaper-theme/, if the theme can’t be activated, please check the console and see if there are message errors.
Also please make sure that you use an SSL to have https.

Let us know about your results!

Thank you!

Hello,

Now the blank space is not displayed https://i.imgur.com/sIYrBnP.png
Maybe you have an ad that is not loaded.

Thank you!

Hello,

Those are for review if you allow adding reviews for your articles/CPT.
You can find more details here
-> https://forum.tagdiv.com/user-reviews/
-> https://forum.tagdiv.com/custom-post-type-support/

Thank you!

Hello Alex,

Please set the ROW layout as you can see it here: https://www.screencast.com/t/aGEc6JZxIr ; After that ADD inner row into the row and edit the Inner Rows Layout as you can see here:https://www.screencast.com/t/qL7M3pmPKjj
Also, you can import that header template -> https://forum.tagdiv.com/header-manager/

Thank you!

Hello,

Please let me know if you receive a message error.

Thank you!

Hello,

Please note that you can’t customize the AMP pages with the tagDiv Composer.
You have only some settings for this layout, which you can find in the Theme Panel -> Mobile Theme
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!