Hi,

Please let me know if you disable the extra plugins during the update process.
Usually, those interfere with the theme update process.

Thank you!

Hello,

Please let only tagdiv plugins be activated, and try after to delete the row with right-click or with drag & drop, place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg -> https://i.imgur.com/SSxLy2j.png.

Thank you!

Hi,

Did you ask the host?
The request made to the theme is blocked by your host or the firewall -> https://i.imgur.com/n85FVzg.png
Do you have the requirements made like in our guide https://forum.tagdiv.com/requirements-for-newspaper/?

Thank you!

Hello,

You can select the row like this to delete it -> https://i.imgur.com/5ce4z83.png

Thank you!

Hello,

Please don’t edit the theme files, please delete the code.
If the AdSense code needs to be set between head tags, this can be put in our theme in Theme Panel -> Analytics/Js Codes -> https://prnt.sc/10jk7fq -> https://infotechapb.com/disable-top-adsense-anchor-ads/
Also, make sure your ads are approved.

Thank you!

Hi,

Seems you set the row somewhere in the header section that contains the page title/category/author https://i.imgur.com/4h0TMZk.png so you added some custom code or you change the design.

Thank you!

Hi,

Please check if it is an empty row/inner row, to be able to delete it.

Thank you!

Hello,

So after the time expires you can assign it to another website.
Normally you can have that license assigned on two websites at the same time, but if you give unassign and assign it to one site, and it will be active on that site, then a message appears and you have to wait to expire that time to be able to assign the license to another website.

Thank you!

Hi,

You have the mobile theme plugin activated, please deactivate it and clear the cache.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Hello,

The count is for what taxonomy you set. The Flex Loop Filters don’t take into account what post type you set in Flex Loop. Also, you can hide the count, it doesn’t affect anything, it just doesn’t display that count for terms anymore, but terms will be displayed.

Thank you!

Hello,

The Mod Security is in cPanel, so please ask your host or you can try to disable it -> https://i.imgur.com/bOUyM2U.png -> https://docs.cpanel.net/cpanel/security/modsecurity/

Thank you!

Hello,

How did you add the title? I don’t see the post title either on desktop or mobile.
You can change the title SEO for Page Title -> https://i.imgur.com/zEbGRVd.jpg
The H1 must appear only once on the page/post and must be applied to an important element for SEO, usually placed on the logo.

Thank you!

Hello,

I think the problem is caused by how you set the layout or maybe you set a width for each column. I see the element is hidden when you add it, right? Please try to change the layout or the align for columns.

Thank you!

Hello,

Our theme does not have the option to take the first image from the post and set it as a featured image -> https://forum.tagdiv.com/featured-image-or-video/
so please delete the image from the top in the post editor.

Thank you!

Hi Frank,

I think WP Rocket has the option to enable the cache for mobile -> https://docs.wp-rocket.me/article/708-mobile-cache

Thank you!

Hi,

Please let me know if you have set the Support Templates for posts -> https://i.imgur.com/QbO3tSG.png

Thank you!

Hello,

The standard templates have fewer options, and these cannot be edited, for example, if you want to display the content after the comments or put a featured image in the right part. Cloud template is very flexible, and you can make your own design, the standard ones only have those predefined styles in the Theme Panel.
You can find more details here
-> https://forum.tagdiv.com/cloud-library-templates/
-> https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hi,

You can create a custom modal popup for login, you need to create a page and add in that page the element menu -> https://forum.tagdiv.com/modal-popup/ and after set the trigger for a button. Set the modal popup in the phone viewport in mobile menu -> https://i.imgur.com/cuBYIrq.png
If you want to edit the code depending on the type of header you use, you must edit a certain file.
-> wp-content/plugins/td-composer/legacy/Newspaper/parts/header/td-login-modal.php
-> wp-content/plugins/td-cloud-library/parts/tdb-login-modal.php

Thank you!

Hello,

As you said in the video this is a post template, so you can’t apply it on a page, i.e. on the homepage https://i.imgur.com/9Cu1J0O.png
This is a post http://www.asso-hst.fr/invitation-reforme-sante-au-travail-ce-qui-change-dans-le-suivi-de-vos-salaries/, i.e are using Single Post Templates like those https://cloud.tagdiv.com/#/load/Single with featured image and Single Post Content. If you import for the page template, you will see that there are only pages, for contact/login/plans https://cloud.tagdiv.com/#/load/Pages without the Single Featured Image or Single Post Content elements that are for the Single Post Template.
If you want to have entire articles on the homepage, then you have to set it in Settings -> Reading Your latest posts https://i.imgur.com/fuzH92t.png it looks like this https://i.imgur.com/j40VFF0.png, but this type to display the articles is not available to edit it with tagdiv Composer.

Thank you!

Hello,

I think the problem is caused by the Siteground Optimizer which combines the css and js.
Please check if you can remove it and check if the problem persists.

Thank you!

Hello,

If something it is strange, please click on the section YOUR AD CODE, after you can delete the code.

Thank you!

Hello,

Depends what setting you have on the Single Post Template, you can import a template that has the text-justify -> https://i.imgur.com/2fXPztQ.png or you can use a custom code css.

Thank you!

Hi,

You have a 403 error, so please check this topic -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ and try the suggestions. Also, please check the cache, clear/purge all cache.

Thank you!

Hello,

Those are for review if you allow adding reviews for your articles/CPT.
You can find more details here
-> https://forum.tagdiv.com/user-reviews/
-> https://forum.tagdiv.com/custom-post-type-support/

Thank you!

Hello,

If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray

Thank you!