Hi,

Please contact us via email at contact@tagdiv.com, provide a wp-admin and cPanel URL and credentials, license certificate and purchase code. Our team will take a look and let you know what can be done!

Thank you!

Hi,

One of my colleagues will take a look at this problem and let you know what can be done.

Thank you!

Hello,

I saw that you sent an email related to this problem, my colleagues will answer you, to shorten the waiting time, please also send us wp-admin and credentials and cPanel/FTP access.

Thank you!

Hello,

I haven’t encountered a situation like this before.
Normally, the theme does not have an option to automatically activate plugins that are not activated.do you have an option activated on the host to update automatically and activate the plugins? I mean the other plugins you use

Thank you!

Hello,

Kindly inform us if you receive a message error when you try to activate the theme.

Thank you!

Hello,

I’m sorry but maybe you didn’t understand how our theme works, but we’ll try to help you.
1. Usually, the ads are set in the element AD BOX, and you can remove it, edit with tagDiv Composer, select the Ad box element and with right-click you can delete it => https://www.screencast.com/t/2GfCVx9BCAw7 or with drag & drop place it into the deleting red zone from the bottom right of the page.
You can add a sidebar like in this guide https://forum.tagdiv.com/sidebars-tutorial/
We have some settings for the rows and different stretch sizes: https://www.screencast.com/t/bsbB5P97A
2. I checked and seems you have the mobile theme plugin activated, but the cache plugin doesn’t recognise the mobile version and desktop version.
This problem is caused by the cache plugin. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option
3. Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

The AMP works better only with the Mobile Theme plugin. From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP. Please read all about AMP here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
4. Please follow the steps from point 1 to delete the ads.

Thank you!

Hi,

Normally, if you only use the plugins in the theme, you could only use 256M, maybe you have other plugins that require large memory. Please let me know what plugins you have.

Thank you!

Hi,

Thank you for offering to help us, but this problem must be checked by the developers to give a solution. We have passed the mentioned plugins on the list and we are waiting for the developers to check the problem.

Thank you!

Hello,

Please let me know if you create websites for clients.
You can use a license key for one single product. We’ve introduced the Manage License System, which can be seen in the 11.4.3 version of the theme in Newspaper -> My license. You can assign or unassign a domain from there. One can be used for staging and one for your live website.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular

Thank you!

Hello,

Please try this option to add comments -> https://i.imgur.com/9YXBU33.png

Thank you!

Hello,

Unfortunately, I can’t see your images.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

You can change the color of the posts like this, edit with Composer, and select the page title -> https://i.imgur.com/lOXQ5bs.jpg in the backend you can’t change, also, those are our testing plugins https://i.imgur.com/PLzesV2.png

Thank you!

Hi,

I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

Sorry, if you want to delete an empty column you need to know that the empty column is part of the row, and you can’t delete the column only the row that holds the column, this can be done with: using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard.
The empty columns will not be displayed.

Thank you!

Hi,

One of my colleagues will take a look at this problem and let you know what can be done.

Thank you!

Hello,

A shortcode can be inserted in our theme by using the element called “Column text” or “Text with title” in text zone => https://i.imgur.com/Ps7fcU0.png -> https://www.screencast.com/t/uDXaxJ8JSKFB The shortcode is automatically saved.

Thank you!

Hi,

Please try to add again the logo for mobile, because those settings can be changed on each version.
If you don’t succeed, we can take a look, please provide the wp-admin access and contact us via email at contact@tagdiv.com

Thank you!

Hi,

You can delete that block as I said above with right click, https://www.screencast.com/t/jJCPpbRU8 -> https://i.imgur.com/e4IbE7O.png that’s how all blocks are deleted.
Please tell me how you set the sidebar.

Thank you!

Hi,

I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

Have you tried steps on viewport on phone as I said?

Thank you!

Hi,

Have you installed another plugin in the meantime? maybe that is causing this problem if it worked until now.

Thank you!

Hello,

Yes, you can use the theme on two domains (staging and live). Please be aware that you can only change the key after one month.
We’ve introduced the Manage License System, which can be seen in the latest update of the theme 11.4.3 in Newspaper -> My license. You can assign or unassign a domain from there.
The key will be automatically assigned to the first 2 websites where it was used. Then if needed you can unassign it and assign it to other websites.

Thank you!

Hello,

No, on the block page you don’t have the recent comments.
The recent comments are into Single Post Content.

Thank you!

Hi,

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hi,

I answered your in this topic https://forum.tagdiv.com/topic/why-are-my-sidebar-banner-ads-not-hyperlinking/

Thank you!