Hello,

Please check this topic with the same problem -> https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/

Thank you!

Hello,

The problem with the column text and text with title is fixed in the theme version 11.5.1
Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ by replacing the old theme with the new one (replace not overwrite), in case there are custom changes in the theme files, those will be lost. Also, please do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagDiv Standard Pack, tagDiv Composer, tagDiv Social Counter, etc.

Let me know the results!

Thank you!

Hi,

I’m glad that you figured it out.

Have a nice day!

Hello @Vickydhumale,

Please let me know what problems you have, now the website looks fine -> https://i.imgur.com/xSO2QGV.jpg

Thank you!

Hello,

I just checked now the website and the mobile menu works well -> https://we.tl/t-ltuUqpBAPJ
I saw you use mobile theme plugin, for this, you need to set the menu in Theme Panel -> Mobile Theme -> Header -> https://imgur.com/vJIYKI5

Thank you!

Hi,

If you sent an email, then we will take a look and reply to you as soon as possible.
Please continue the discussion via email.

Thank you for understanding!

Hello,

If you don’t want the header to be sticky, then this is the same way to go to Manager -> Header disable the mobile sticky menu -> https://forum.tagdiv.com/header-manager/

Thank you!

Hello,

Please ask your host if the server doesn’t have a cache plugin.

Thank you!

Hello,

You can use a flex block, filter it, or set only the post’s ids, but this will be added on all posts which use that Single Post Template( you can duplicate the template, and you can delete the block or set another post), something like this -> https://www.screencast.com/t/059qK5yVl3 I don’t know another solution.

Thank you!

Hello,

One of my colleagues will take a look at this problem and let you know what can be done.

Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hi,

I checked now the website and now the icons are displayed -> https://i.imgur.com/zTJrH9u.png
Also, we can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login. Also, please make a full backup of all files and databases and include the link to this topic to identify you

Thank you!

Hello @ebs_webmaster,

It should normally work smoothly. Please clear/purge the cache.

Thank you!

Hi,

Please let me know exactly what you mean and provide more information about what you’re trying to achieve, so I can help you efficiently.

Thank you!

Hello,

From the screenshot, it looks like header style 1 is set, not 2 https://i.imgur.com/7fXhs4W.png
Also, please check this topic https://forum.tagdiv.com/topic/theme-panel-doesnt-work-6/

Thank you!

Hello @igordnt,

We don’t have an implementation for web stories, that’s why we provided that guide where a plugin is used (also that plugin is not tested), you can try it.

Thank you!

Hi,

It is in the list of requests, and one of the developers will look into it.

Thank you!

Hello,

To change/remove the background image for the menu on mobile, please access Newspaper -> Theme panel -> Background -> Mobile menu/search background and change/remove the image from here https://www.screencast.com/t/ATV1Jr7s
If you have the mobile theme activate then need to set the color in Theme Panel -> Mobile Theme -> Theme Colors -> Mobile menu => https://www.screencast.com/t/Ejwx6NiE3a
Also, the settings from the theme panel are saved? if not, then please check this topic -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/ and try the suggestions.

Thank you!

Hello,

Please check these stopics https://forum.tagdiv.com/topic/huge-wp_options-size-voor-td_-option_name/ -> https://forum.tagdiv.com/topic/heavy-autoload/

Thank you!

Hello,

Please check this topic -> https://forum.tagdiv.com/topic/please-fix-the-review-schema/page/2/
Please deactivate the tagDiv Composer and tagDiv Cloud Libra plugins, delete and re-install tehn again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc and after go into the theme files in those paths -> wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php and uncomment those lines of code -> https://i.imgur.com/ZbzhdAm.png -> https://i.imgur.com/HrqwKjQ.png

Thank you!

Hello,

I just replied to you here, please check: https://forum.tagdiv.com/topic/message-this-key-is-invalid-but-is-the-key-in-my-license-certificate/#post-445186

Thank you!

Hello,

This message appears when a refund for that key has been requested and authorized.

Thank you!

Hello,

Please check this topic with the same problem -> https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/

Thank you!

Hi,

Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hello,

You can use this code
h2
{
color: yellow;
}

Set the code in Newspaper -> Theme panel -> Custom code -> Custom CSS.

Thank you!

Hello,

Unfortunately, you can’t change the post format to default on video.
That element is not from the theme, is from WordPress, and normally if you create a new post, this should not be added.

Thank you!