Hello,

Each thumb that you have enabled, will create a copy for that images.
So, our theme make thumbs which are enabled in Theme Panel -> Block Settings => https://www.screencast.com/t/ZvDvpiBFKY3 -> https://forum.tagdiv.com/theme-thumbs/
Also, WordPress creates thumbs => https://www.screencast.com/t/AMVBOZWto
Our suggestion is to take a look at what blocks you use and make sure that the thumbs are active only for that=> https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hello,
If you sent an email, then we will take a look and reply to you as soon as possible.

Sorry for the delay, please be patient.
Support Hours (GMT+2)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Hi,

Please edit the page, select the viewport for mobile select the mobile header/menu and set the menu -> https://i.imgur.com/91IuBmR.png

Thank you!

Hi,

For changes that you made with tagDiv Composer, please check this topic https://forum.tagdiv.com/topic/video-ids-nor-working-in-youtube-playlist/ if those are not saved -> https://i.imgur.com/XgsnDel.png

Thank you!

Hi,

Is this problem only for some pages or all of them?
If the problem is only on one specific page, then please use the revisions https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
If the problem is still persisting, please contact us via email at contact@tagdiv.com, please make sure that you have a full backup for your website and that you provide wp-admin and cPanel access, include the link of this topic to identify you.

Thank you!

Hi,

Usually, the color and image are set on the row, so please edit and select the row https://i.imgur.com/UkgqKNM.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/ please check each row and delete the background color.

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/how-to-apply-external-link-to-post-title/

Thank you!

Hello,

The pagination number has only the elements posts loop and posts loop 2 -> https://i.imgur.com/RXAh0iM.png
The Posts Loops settings are divided into 5 tabs: General, Layout, Style, ADS and CSS. The Posts loop is a special block and doesn’t have filtering options.
Also, one of the options for pagination of the Posts Loop has the option for normal numbered and the flex blocks do not have this option.
The Posts Loop is automatically filtering the posts depending on the cloud template you set (for example on the category page there will be posted posts from that category).

Thank you!

Hello,

Please provide screenshots or a link to your website.
If you use a header template, then you need to set the menu with tagDiv Composer.
You can add the menu, in the main header, sticky header, mobile header and sticky mobile header
-> https://forum.tagdiv.com/mega-menu/
-> https://forum.tagdiv.com/main-menu/

Thank you!

Hi,

Please try the steps to logout and reconnect, it should work.
Also, please check if your client doesn’t have an object cache.

Thank you!

Hello,

@organizerclub Please check this topic https://forum.tagdiv.com/topic/menu-icons-missing-in-homepage-and-on-every-new-page/#post-436162

Thank you!

Hello,

Yes, seems to be a problem if the element with buy now is removed.
I informed the developers about this problem and in the next update, a fix will be added, or maybe sooner.
What I can suggest is to set the element to hide from the tab called CSS -> https://i.imgur.com/F7qxitF.jpg -> https://i.imgur.com/jTvZ1ad.png

Thank you for your understanding!

Hello,

So, the problem is solved when you clear the browser cache? This is strange.
Can you provide screenshots with all plugins (even if they are inactive)?

Thank you!

Hello @ludyma,

Do you mean the lightbox option?
You can find more information about lightbox in this guide => https://forum.tagdiv.com/modal-window/

Thank you!

Hello,

Normally if you import those prebuilt websites without content, you should have that look -> https://www.youtube.com/watch?v=ezaaE2VP7V8
Please provide some screenshots where you don’t achieve what you want to be able to help you.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

I just checked and I don’t see that element you refer to.
Did you delete the author box?

Thank you!

Hello,

I’m sorry, but I can’t understand what you mean by “I Cant do that cuz this is in-network ”. Do you have multi-sites?
Please check if the tagDiv plugins that you use are activated.

Thank you!

Hello,

For the excerpt, there is no option to add space on the homepage.
I made a test with a default theme and this works like our theme without space between paragraphs-> https://i.imgur.com/lNCCP5S.png -> https://i.imgur.com/ozZWvHg.png

Thank you!

Hello,

We recommend for multi-authors use the Molongui plugin -> https://forum.tagdiv.com/adding-multiple-authors-articles/
You need to do the changes in more files if you want to use that plugin.
Please note that any change you make in the theme files after the update will be overwritten and you have to make the changes again.

Thank you!

Hello,

I’m glad.
If you have other questions, let us know!

Have a nice day!

Hello,

Please let us know why you need these two versions of the theme.
Also, if you want the full package, please send us an email at contact@tagdiv.com and provide the purchase code and let us know what version you need.

Thank you!

Hello,

Block 11 is an older block, please use Flex Block or Big Grid Flex Block which gives you more adjustment and flexibility options than blocks from tagDiv Standard Pack.

Thank you!

Hello,

If you have set the logo text, then you can set the font size in the tab called Style -> https://i.imgur.com/DSH8TKf.png for each viewport -> https://i.imgur.com/tsSCr4r.png

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.9.2 with the last theme version Newspaper 11.4.2 (if you have a theme version older, then tagDiv Composer does not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

To make the website full width please check this topic https://forum.tagdiv.com/topic/change-header-and-body/ the same steps can be done for the posts.

Thank you!