Hello,

Please check if you have the tagDiv Standard Pack plugin installed and activated, if not, please activate it, clear the cache.

Thank you!

Hello,

Please make sure that the migration process was successful and that there were no problems during the process.
Also, please check this topic about how to migrate it https://forum.tagdiv.com/topic/move-theme-changes-from-staging-to-live/

Thank you!

Hello @great1212,

We’ve done a lot of testing and added a new implementation, so please log out and reconnect, for both Facebook and Instagram platforms.
My colleagues also tried to help you and invited you by email to investigate the issue, but you refused.
Because of this, we have no way of knowing if the problem is due to us or maybe to a plugin you are using (there are various causes, which if we do not know the cause we can not solve).

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K

Thank you!

Hello,

Our theme is a frontend theme for most of the elements and changes, you’ll need to use the tagDiv Composer to edit the pages and templates for posts/categories, etc => https://i.imgur.com/I3OUYxr.jpg -> https://i.imgur.com/mMrEufY.jpg
Also, I recommend you to use Single Post Template from tagDiv Cloud Libary

Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos to help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.
Please check this video about how can create a website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg

Thank you!

Hello Despina,

I just checked your website and seems you solved the problme -> https://i.imgur.com/AmnM23s.png -> https://i.imgur.com/H8LPiUI.png
If you do not mean this, then please provide more information about what you need to achieve, screenshots or a video in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

To create a contact page, please check this article and follow the steps -> https://forum.tagdiv.com/add-contact-form/, you need to have that plugin activated, and after you import a form from tagdiv cloud library will display that form.

Thank you!

Hello,

We have long recommended shifting from WPBakery to tagDiv Composer because there is a conflict between the two and they cannot be used together.
We recommend using cloud/PRO templates to have the possibility to edit them with the tagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hi,

Yes -> https://i.imgur.com/gZVK91U.png -> https://i.imgur.com/q6BugZH.png
Let me know the results.
Thank you!

Hi,

Yes, you can contact us via email.

Thank you!

Hello,

I did a test and for me works well -> https://i.imgur.com/KJkurQ1.png please try to set video ids and see if works.
Also, you can try to use this Youtube key AIzaSyAI0Tnn11emrFX_AeS1fiELyuKEP0ANCa0

Thank you!

Hi,

Our theme is a frontend theme for most of the elements and changes, you’ll need to use the tagDiv Composer to edit the pages and templates for posts/categories, etc => https://i.imgur.com/I3OUYxr.jpg -> https://i.imgur.com/mMrEufY.jpg
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.
Please check this video about how can create a website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg

Thank you!

Hi,

Please provide the link to your website.
Also, please let me know if you can edit the footer with tagDiv Composer -> https://i.imgur.com/a2qnbAx.png
Also, please activate the tagDiv standard pack plugin and check after the theme panel.

Thank you!

Hello,

Please check if you have an object cache, also, you can try the Wordfence Assistant plugin to remove the WordFence plugin, this can help.
We can take a look at this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please check this video -> https://www.screencast.com/t/UKKFh9Az

Thank you!

Hello,

Please let me know if you made changes to the theme files.
Also, please tell me the theme version and the theme version and provide the link to your website.

Thank you!

Hello,

I just did a test with your gif and for me works -> https://www.screencast.com/t/cnzXs4IZ
Please clear the cache.

Thank you!

Hello,

A simple reinstallation of the tagdiv Cloud Library plugin should be enough to solve this issue.

Thank you!

Hi,

You have a footer template, so please follow the instructions for this -> https://i.imgur.com/DgezwZV.png from the above reply.

Thank you!

Hello,

Please let me know what footer you have.
If you have a footer template from Cloud Library, you can edit it with tagDiv Composer on a page and you can make change easy => https://i.imgur.com/hVRwTQn.png select the element and change the text -> https://i.imgur.com/iSBc3Cg.png
If you have a footer from Theme Panel then you can change the text here => https://i.imgur.com/QcZvnS0.png
or is the problem that the changes made are not saved?

Thank you!

Hi,

Please try to re-upload the gif in the media library, because seems because there seems to be a problem with it -> https://i.imgur.com/eMXbYbM.png

Thank you!

Hi,

Usually, the color and image are set on the row, so please edit and select the row https://i.imgur.com/UkgqKNM.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/

Thank you!

Hello,

I’m glad you managed to change the logo.

Have a nice day!

Hello,

This is the video https://www.screencast.com/t/1sqy4uVXQ

Hope this help you!

Thank you!

Hi,

The theme can be activated on a testing domain, there will be no problem doing so. According to Envato license terms, the theme license can be used on a single final product (website)
– https://themeforest.net/licenses/standard
So a testing environment or local private install will not be a violation of the terms.

Thank you!