Hello,

Please check the console when you try to insert an image, and see an error message is displayed.
Also, please check this topic https://forum.tagdiv.com/topic/can-not-insert-image-to-element-in-tagdiv/

Thank you!

Hello,

Yes, after backup please provide the access via email.

Thank you!

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png
If the problem is persisting and you have a good bandwidth, then we can take a look and see if there is not something different that interferes.

Thank you!

Hello,

Please check this topic with a similar issue about favicon
https://forum.tagdiv.com/topic/favicon-isnt-working/

Let me know the results!

Thank you!

Hello,

Unfortunately, at the moment it is not possible to freeze the section/page, but I will pass it as a suggestion.

Thank you!

Hello,

Please let me know if this problem is also when you are logged in.

Thnak you!

Hi @star.dgtl,

Unfortunately, there is no option to make the scroll to top faster.

Thank you for your understanding!

Hello,

I’m sorry for the misunderstanding, but I think now I understand that you were referring to this button -> https://i.imgur.com/li8xBHQ.jpg, right?
To add back to the top, please go in Theme Panel -> Template Settings -> ToTop button => https://i.imgur.com/31HFv5Z.png.

Thank you!

Hello,

So, if I understood correctly, you want to have the Flex Block 1 like this -> https://i.imgur.com/bmuiccO.jpg, you need to make sure you don’t have to set a limit post on the block, or you can set a number if you want -> https://i.imgur.com/IE6QiAx.jpg

Thank you!

Hello,

To set a background ad please check this article https://forum.tagdiv.com/background-ads/

Thank you!

Hello,

Our theme has its own page builder, tagDiv Composer.
We have long recommended shifting from WPBakery to tagDiv Composer because there is a conflict between the two and they cannot be used together.
So, you can start to create the pages with the tagDiv Composer.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.
You can find the WP Bakery in this path Newspaper-tf\code\other_plugins if you want to use it.

Thank you!

Hello,

If you want to have those posts are always in the block, you can set them posts ids -> https://i.imgur.com/hcElwIh.jpg

Thank you!

Hello,

The page speed is not related only to the theme that you are using, this is affected by plugins/content/ads/ external resources, etc.
Your website needs an optimal speed that’s why you need to make some settings also to help for the improvement.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://developers.google.com/speed/docs/insights/v5/about
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
However, page loading speed can depend on many factors, and each website is unique from this point of view.
Let me explain some of these factors and maybe they give you some starting points for optimizing your website.
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not if you are using PRO demo or a standard one.
To be able to optimize and to remove CLS please check these guide => https://developers.google.com/web/tools/lighthouse/ -> https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> https://web.dev/lighthouse-whats-new-6.0/ -> https://web.dev/lcp/ -> https://web.dev/cls/

Thank you!

Hello,

Please make a full backup and contact us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

I hope this helps.

Thank you!

Hi,

If you agree, we can take a look, so please make a full backup and contact us at contact@tagdiv.com, include the topic and wp-admin access in your email.

Thank you!

Hello,

You can contact us via email at contact@tagdiv.com where one of my colleagues can help you.
Please provide more details about this hook where you use it and a link where this work.
Please include the link of this topic and wp-admin access.

Thank you!

Hello,

Please disable the option modal image -> https://i.imgur.com/u2SteHA.png

Thank you!

Hello,

1. Unfortunately, I don’t understand what you mean be reducing the height, can you be more specific?
2. You can set the separator size like this https://i.imgur.com/7fTqcKq.png but you can’t do it fully like the background color and the space between elements ->https://i.imgur.com/xyffUZ0.png
3. You can find more information about the weather here -> https://forum.tagdiv.com/weather-widget/ you need to set the API for your location.

Thank you!

Hello,

You can set the font size with tagDiv Composer on each element -> https://i.imgur.com/GDPOOus.png for logo text or for logo image -> https://i.imgur.com/gBZ2JIP.png
Also, please check this video about fonts https://www.youtube.com/watch?v=jQvA64uTLkI

Thank you!

Hello,

You can apply a filter on each block as you want, to not display the same posts, you need to enable the option unique article, which checks if that post is showing in other blocks => https://forum.tagdiv.com/unique-articles/ -> https://www.screencast.com/t/qPztPvlx
This option automatically removes duplicate posts from the page.

Thank you!

Hello,

The color for ToTop Button is the Accent color from Theme Panel -> Theme Color -> General Theme color => https://i.imgur.com/gvoN3sh.png

Thank you!

Hi,

There are a lot of updates and I think it might be a “waste of time” to update the website with each version of the theme. what I can recommend is to back up all files and databases. you can also try to update on a subdomain or staging website and try to update the theme to the latest version and see what problems may arise.

Thank you!

Hello,

I made a test and for me works well -> https://i.imgur.com/KDKscTq.png also, you can check this article -> https://forum.tagdiv.com/facebook-share/ -> https://yoast.com/advanced-technical-seo-social-image-ogimage-tags/

Thank you!

Hi,

So, if you no longer want to use tagDiv Standard Pack, then please make sure you use cloud templates, for header/footer/category/posts, etc.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum or email if you have any questions.

Thank you!