Hello!

It should work for everyone. Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello @consumerista !

1. All the possible thumbs dimensions for the theme are in that list from the theme panel settings.

2. No. Check the guide here: https://forum.tagdiv.com/theme-thumbs/

Thank you!

Hello @scoopzeu !

You can use the RTL if you want to have the Arabic design already done.

Thank you!

Hello Eric!

The file is this one: td-cloud-library/assets/js/js_files_for_front.min.js

Thank you!

Hello @beginwithbutter!

You can use a license key for one single product(website). If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
You can create a copy of your WordPress install by using the Duplicator, just in case something happens.
All the cloud templates can be found in Dashboard -> Cloud Templates. You can assign them on each page or make it global. Also, there is a feature called revision to revert the changes already made.

Thank you!

Hello @anubis60 !

Disable the lazy load animation from here: https://www.screencast.com/t/O5pfqQdb and see the results.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.

Thank you!

Hello @stefangebala !

I will add this issue to our investigation list.

Thank you!

Hello @stefangebala !

This plugin is not a tested one. Please address this issue to the plugin’s support.

Thank you so much for understanding!

Hello Tony!

There is no other link on your menu items. Please clear all your cache and try again.

Thank you!

Hello @pkramik!

Did you solve the issue?

Thank you!

Hello @qingzhao !

It seems that your post has been assigned the default template. You should assign the new single cloud template from the coaching demo.
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Hello @hindyugm !

You can add custom fields like this: https://forum.tagdiv.com/custom-fields-support/
in shop templates : https://forum.tagdiv.com/tagdiv-shop/

Thank you!

Hello!

I will add this request to our improvement list!

Thank you!

Hello!

Eric : Yes, that is correct. I will add a request to our improvement list, so you can have an option to choose how much time you need for the bookmark.

@Lalit: No. I will add your request also to our improvement list.

Thank you!

Hello @PKramik!

Check in the Newspaper-> Theme panel-> Translations-> Translations and replace the words on the right side.

Thank you!

Hello @Berbi!

This is a SEO issue. Our theme was tested only with Yoast SEO plugin.

Thank you!

Hello!

I can see that you both solved the problem, right?
Make sure that your theme and plugins are up to date.

Thank you!

Hello @StefanGebala !

Please note that we don’t offer support for untested plugins.

Thank you!

Hello @StefanGebala!

Check the file you uploaded or upload a custom font that does not have so many subsets. Check this guide: https://forum.tagdiv.com/font-customization/

Thank you!

Hello @kkvideography !

I’ve already replied on your own topic.
Please do not create the same topic in multiple locations in order to avoid multiple responses!

Thank you so much for understanding!

Hello @kkvideography !

I’ve already replied on your own topic.
Please do not create the same topic in multiple locations in order to avoid multiple responses!

Thank you so much for understanding!

Hello @unheardvoices !

You use cloud templates on desktop view, and mobile theme + AMP on mobile view. So, you need to set the menu in the theme panel -> Mobile theme in order for it to be displayed in the mobile viewport as well.
Actually, we have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to disable the Mobile Theme plugin.

Thank you!

Hello!

Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key

Thank you!

Hello @anubis60 !

Delete all the cache and try again. They should display well if there is not a plugin conflict.

Thank you!

Hello Oliver!

Update the theme via FTP: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!