Hello @mcneillmedia !

I’m sorry, but we cannot provide support for untested plugins.

Thank you for understanding!

Hello @tahirim!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello!

Can you upload a backup and try to update the theme again?

Thank you!

Hello!

All the templates were cloud templates made by Composer?
Maybe you can install them again from the Cloud Library.

Thank you!

Hello George!

You can choose “All files” and write “.jpg” after the name of the file.

Thank you!

Hello @lastwordonsports !

Yes. You can use a license key for one single product(website).

Thank you!

Hello!

No. Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello!

It seems there is no more white space: https://prnt.sc/sqwU64gGl1UA
Did you solve the issue?

Thank you!

Hello @falcon11 !

Check this guide: https://forum.tagdiv.com/font-customization/, so you can see how to use the custom font files.

Thank you!

Hello @lagaylife !

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello Brandon!

This will require custom work, which is not covered by the support team.
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/.

Thank you for understanding!

Hello Chris!

This issue has been discussed already here, please check:
https://forum.tagdiv.com/topic/the-theme-name-being-after-urls/

Thank you!

Hello @ro_riccio !

Let the offset field be empty with no space, no value, and see the results: https://www.screencast.com/t/peVbVmUDE.

Thank you!

Hello Chris!

Unfortunately, we do not have any features for this. Instead, you can see which template is assigned to every page if you just visit them.

Thank you!

Hello @Anshuminesh19 !

Can you please provide a clear example(screenshots/video), so I can better understand where the issue is and fix it as soon as possible?

Thank you!

Hello @aydinturan !

You’ll need to reset the license key from every website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.

Thank you!

Hello @Trajan !

You need to edit the templates with the TagDiv Composer and add the element social icons for example in order to display them on pages.

Thank you!

Hello @laurenskok !

You’ll need another template(duplicate it) and set another link for Facebook.
Check this guide: https://forum.tagdiv.com/using-theme-translations-together-wpml/

Thank you!

Hello @coinedition!

Unfortunately, we do not have an already build template with a list of authors.
But, you can create one blank page template for that page with the same slug URL: https://coineditio1stg.wpengine.com/author/ and customize it in the tagdiv Composer.
In order to display the author there, you can use the elements from Composer called ” Authors box ” or ” Team member “.

Thank you!

Hello @jbrabants!

We can check the issue and help you. Contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello @GIURAF!

This is about page speed I guess. Disable the lazy load animation from here: https://www.screencast.com/t/O5pfqQdb and see the results.
Check out these topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello!

We recommend this setting to be enabled: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it (not the wp super cache plugin), clear all cache and try again.

Let me know the results!

Thank you!

Hello @jbrabants !

It could be an issue if the Cloud Library loads infinitely. Check this thread: https://forum.tagdiv.com/topic/cloud-templates-takes-forever-to-load/
You can create your own CPTs by using the CPT/UI plugin. Check the documentation: https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/
https://forum.tagdiv.com/custom-post-type-support/

Thank you!

Hello @bucatariamamei!

I can see that you don’t use the Mobile theme plugin.
Are you sure that this plugin is installed and activated in Newspaper -> Plugins?
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Hello @harrynhan !

This not seem as an error. That line illustrates the request for the template.

Thank you!