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Bettina
tagDiv Staff

Hello @Ozgur!

I suggest you to upload the images in your Media Library in full size, and also when you set an image everywhere: https://www.screencast.com/t/Oxue274e

Thank you!

Bettina
tagDiv Staff

Hello @travelopia123!

You do not need to delete anything from version 11 in order to update to version 12.

Thank you!

Bettina
tagDiv Staff

Hello @BrinjalCode !

It seems that something in your server settings is blocking the process.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If that problem is still there, then please execute these steps:
1. deactivate TagDiv Composer & Cloud Library
2. uninstall (delete) TagDiv Composer & Cloud Library
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer & Cloud Library
5. activate TagDiv Composer & Cloud Library
6. clear cache (if a cache plugin is present).

Thank you!

Bettina
tagDiv Staff

Hello @travelopia123!

Please let me know exactly what you need to remove.

Thank you!

Bettina
tagDiv Staff

Hello @travelopia123!

Did you make a backup before updating? Which issue do you have?

Thank you!

Bettina
tagDiv Staff

Hello!

Please check this thread: https://forum.tagdiv.com/topic/activation-failing/

Thank you!

Bettina
tagDiv Staff

Hello @commandeleven!

Please review the following settings for the featured video section from this guide: 
https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Bettina
tagDiv Staff

Hello @kevinperry!

Disable the lazy load animation from here: https://www.screencast.com/t/O5pfqQdb and it will increase also the speed of your pages.

Thank you!

Bettina
tagDiv Staff

Hello @v9m!

This issue with the error from Composer has also been discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello @diha!

Did you install Yoast or another SEO plugin? With Gutenberg, you can edit posts and pages.

Thank you!

Bettina
tagDiv Staff

Hello @kennethhede!

Please make sure the issue is not from a cache plugin or the browser cache.

Thank you!

Bettina
tagDiv Staff

Hello David!

Yes, sure.

Thank you!

Bettina
tagDiv Staff

Hello @waqas!

Please try to click on the row: https://prnt.sc/IVfoGcKCmvQj to see the settings.

Thank you!

Bettina
tagDiv Staff

Hello @moukdad!

For that error, please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/

Thank you!

Bettina
tagDiv Staff

Hello @kantauganda!

From what I can see, you use a cloud demo. So, you should access the homepage on your frontend and create a mobile page from here: https://prnt.sc/zRRCL6C3lm5l

We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin.

Thank you!

Bettina
tagDiv Staff

Hello David!

You can use a license key for one single product. For the other domains/sub-domains, please consider buying another license key. There are two places for a license: one can be used for staging, and the other is for the live version of your product/sub-domain/website.

Thank you!

Bettina
tagDiv Staff

Hello @luca!

You can edit a post or article with the TagDiv Composer and add an inline text with the message you need to display and place it at the bottom of your post’s content. Please make sure you place it in the content and not in the footer zone.

We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Thank you!

Bettina
tagDiv Staff

Hello Marco!

No. You need to create every page in the tagdiv Composer.
You can not use page template created with the TagDiv Composer on a child theme.

Thank you!

Bettina
tagDiv Staff

Hello @opes!

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

In the cloud templates, you can add the ads when you edit the post with TagDiv Composer in the element called ” Single Post Content ” in the tab ADS. Documentation here: https://forum.tagdiv.com/article-ads/
Or you can use the element called “Ad box” from TagDiv Composer, and there you need to add the ads: https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Bettina
tagDiv Staff

Hello Marco!

1. You cannot have a page template for every page, unfortunately. For each page, you should have a different page template. However, while you have two pages open in TagDiv Composer, you can save or copy-paste elements.

2. There are no blank page templates.

3. If you import a template, then you should be able to edit it with the TagDiv Composer.

4. Yes. They are different from other templates.

Unfortunately, this is not possible. Only if you create the same page template for each by adding the same elements with the same settings.

Thank you!

Bettina
tagDiv Staff

Hello Tamas!

You need to edit the pages with the TagDiv Composer, click on every row and apply the paddings in the CSS tab of the row.

Thank you!

Bettina
tagDiv Staff

Hello @discovermh!

It is a little bit complicated when you want to customize the mobile theme. Sometimes the files are overwritten by Composer or the Standard Pack plugins.
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they can fully help you.

Thank you for understanding!

Bettina
tagDiv Staff

Hello @reckonmind !

Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

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