Bettina Hello @sco!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and help you ASAP!
Thank you!
Bettina Hello @itgrcapitallink !
For that error, please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Thank you!
Bettina Hello @archnews!
One of our developers is investigating this issue. Once we find a fix, we will update it in the next updates.
Thank you for understanding!
Bettina Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
I hope that helps you!
Thank you!
Bettina Hello @coinedition!
I’m glad that your account has been recovered. Please do not create the same topic in multiple locations in order to avoid multiple responses.
Unfortunately, we cannot provide support for untested plugins.
Thank you for your understanding!
Bettina Hello @chriswp!
The tagdiv Composer plugin is a bigger one with a lot of functions and settings. Our developers tried to improve it more and more and optimize it as much as they could in every update.
There are a lot of factors which can make your site slow. Make sure you use only some templates and fewer functionalities and options.
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin or not, if you are using the PRO demo or a standard one.
Some starting points to improve your website page speed are here:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms, GT metrix and Google Pagespeed Insights, and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
Bettina Bettina Hello @sco!
If you mean Dashboard -> Posts -> All Posts -> Filter by a category, there is no error for me.
Or where do you mean exactly?
Thank you!
Bettina Hello Deon!
You need to set the link to https instead of http for the image fav1.png.
Thank you!
Bettina Hello @opes!
Try to keep only one page with the TagDiv Composer opened, insert an image, save, and view the result.
Thank you!
Bettina Hello @sco!
Can you please provide more information about the issue you’re talking about?
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello Jagan!
You need to have this setting on the row in the mobile version: https://prnt.sc/3FuBqrIGqSMr and then you need to complete the order on every column: https://www.screencast.com/t/DLGDfPXzVA8
Thank you!
Bettina Hello!
If you used the login or register button, then please check the link you inserted there. Check in the mobile version.
Thank you!
Bettina Hello @srzeyamlon !
Check out this video: https://www.screencast.com/t/T7jHyDp6
In order to change that order, you need to have every icon in a column.
There are 3 columns with 2, 3, and 2 icons. They are arranged like that because of the design.
A workaround here could be to use a mobile page and arrange them as you like.
Check out the documentation: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
Thank you!
Bettina Hello Laszlo!
This issue has been discussed already here, please check it out: https://forum.tagdiv.com/topic/expand-menu-site-body-and-footer/
Thank you!
Bettina Hello @diha!
For customization and other services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/ and they can fully help you.
Thank you for understanding!
Bettina Hello @giuseppe39!
I do not understand what you need to achieve. Can you please provide more information, such as screenshots or videos?
Thank you!
Bettina Hello @ozgur!
I’m glad! Those thumbs are for the Mobile Theme: https://prnt.sc/qcsuQDXdTQEi
You can disable them and set the images again in full size(Media Library).
Thank you!
Bettina Hello @gorka!
Check this thread: https://forum.tagdiv.com/topic/license-12/
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Or try to update the theme via FTP: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Bettina Hello Renato Goldoni!
Please uninstall the mobile theme plugin, and the responsive version should be available on your mobile version.
Thank you for your feedback!
Bettina Hello @kennethhede!
Test it in an incognito window in your browser.
Thank you!
Bettina Hello @giuseppe39!
With those settings, AMP will appear only on pages and posts, excluding the homepage: https://prnt.sc/n7wSCqACNVdQ
Please keep in mind that you must use default posts and pages rather than cloud.
If you use cloud templates, then you should use AMP with the mobile theme plugin.
The AMP only works better with the Mobile Theme plugin. From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP.
Thank you!
Bettina Hello @diha!
Try to change that field in Google search console, then press the button validate.
Thank you!
Bettina Hello @RGLAS!
Category template 5 is a default template and not a cloud one. So, you can not edit it with the tagdiv Composer. You need to assign a cloud category template from Cloud.
Thank you!
Bettina Hello @travelopia123!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and help you ASAP!
Thank you!
