Bettina Hello @steffi83 !
When I install the demo, I get the right elements: https://prnt.sc/V4GYU9WkUmPi in composer and frontend as well: https://prnt.sc/diG31niG9LMB
Sometimes, the issue can be caused by a plugin conflict or a cache issue. That’s why we recommend deactivating ALL plugins except tagDiv; if you’re using a cache plugin, deactivate it, clear all cache (including from your browser), and then check the results.
Let me know the results!
Thank you!
Bettina Hello @desiree_kr!
In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello @trafiknettr!
Please make sure you have the latest update of the theme and plugins.
Thank you!
Bettina Hello @brain4web!
You can import the new CPT demos like the other one. If you also install the plugin for that demo, you’ll have the listings already created and the custom style files.
This form allows you to submit an entire listing: https://prnt.sc/9GXQxmTVe72s
No, they are CPTs: https://forum.tagdiv.com/custom-post-type-support/ in CPT cloud templates. You can edit them and find them in Cloud Templates -> CPT/Taxonomies.
Thank you!
Bettina Bettina Bettina Hello @artur1004!
The easiest solution is to avoid using that author element.
Check this guide: https://forum.tagdiv.com/the-child-theme-support-tutorial/
The child theme is not overwritten by the update. An issue for that could be the compatibility of your child theme with the new version of our theme(if you use some files which were updated). If you’ll have some custom modifications directly in the theme files, then better save the code and replace it after the update.
Please note that the customization(code) will require custom work which is not covered by the support team.
Thank you so much for understanding!
Bettina Hello @desiree_kr !
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use the mobile version 1 or 2, then you need to disable the Mobile Theme plugin.
Thank you!
Bettina Hello @nagarig!
Access the cloud templates, choose your header template and edit it like this: https://prnt.sc/TfPhNX8wxwR3
Thank you!
Bettina Hello @steffi83!
In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello @steffi83 !
In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly you need to achieve or what is the issue there and your website link.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Bettina Hello @swankyfella !
Check this guide: https://byteofdev.com/posts/speed-up-font-loading/
Theme requirements: https://forum.tagdiv.com/requirements-for-newspaper/
There are a lot of factors which can make your site slow. Make sure you use only some templates and fewer functionalities and options.
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin or not, if you are using the PRO demo or a standard one.
Some starting points to improve your website page speed are here:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://www.xtechkr.com/optimize-newspaper-theme/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
Bettina Bettina Hello @nagarig!
You need to access the cloud template and edit the header. Copy the code, and you need to decode it: https://www.base64decode.org/
Delete the raw code from the header code and encode it again. Replace it in the header code, save, and see the results!
Thank you!
Bettina Hello Amie!
Unfortunately, there is no setting in order to achieve what you need.
Try to adjust it with the values of the ad margin.
Thank you!
Bettina Hello @MANTEIV!
This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/cant-reactivate-theme-2/
Thank you!
Bettina Hello @ghoangit!
You can use a license key for one single product. You’ll need to reset the license key from every website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems. For the other websites, please consider buying another license key.
Thank you!
Bettina Hello @nagarig!
You left a div open because you deleted the wrong section.
If you cannot handle it, then please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic in order for you to be identified
I’ll help you!
Thank you!
Bettina Hello!
Please try to adjust the height: https://prnt.sc/b2aXQEBuM9Dj
You can apply different values for every viewport.
Thank you!
Bettina Hello @digitalrecordtv!
Unfortunately, you cannot filter the posts there. But you can create a menu from scratch on another page and customize it as you like: https://forum.tagdiv.com/page-menu/
You can use a flex block there.
Thank you!
Bettina Bettina Hello @LinkBaits7 !
When you update the theme, please disable all extra plugins, and after doing the update.
Please make sure that the theme system status is configured as mentioned in the requirements guide: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Bettina Hello!
We need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
Bettina Hello @TheStormer!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Bettina Hello @Artur1004!
This issue has been discussed already here: https://forum.tagdiv.com/topic/how-to-disable-the-author-url/
Thank you!
