Hello @chrisgll!

This issue has been already discussed here: https://forum.tagdiv.com/topic/errors-at-columns-elements-5/
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure you do not have in the .htaccess file some lines with “Deny all”!
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello @mgiannelis!

A good choice for the page speed, it could be the mobile layout which contain less elements because it can improve a bit your page speed.
Our developers are working a lot to improve the page speed in every update, so make sure you use the latest update(11.4.2).
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.
https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc

Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello @estaths!

We can take a look at this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @brain4web!

We have the possibility to save elements and use it on our cloud templates only. You can save for example an entire row with elements inside and paste it in another page. But, you can not save whole homepage or many rows into one element.

Thank you!

Hello @mgiannelis!

Unfortunately, if you mean blocks, then there is no option for that. We have this option for the other elements like social icons,etc.

Thank you!

Hello @lucia116!

Please set a featured image to your posts. Documentation here: https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hello Dan!

I will pass this thread to our developers to take a look and investigate this issue.
Hope we can improve it more!

Thank you for understanding!

Hello @eahadmin!

Please note that Elementor is not tested with our theme and we can not provide support for untested plugins.

Thank you for understanding!

Hello @sloope!

This element “Single background images” have set up by default the image height:400 and image width:100%. For example if you will write there 100 and 100, then you will have a little image in a square shape.

Thank you!

Hello @nwnuyhs!

From what you describe the issue, please make sure it is not a cache issue or a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Hope that helps you!

Thank you!

Hello @WellnessDD!

The design of this page, can be changed only from the theme panel. The image background can be changed from Theme panel -> Background -> Mobile menu/search background, the social networks can be edited from Theme panel -> Social Networks and the colors from here: https://www.screencast.com/t/hcRoHastuO
I can see that you set up a menu there, so it should work well and display the menu you selected there.
Please make sure it’s not a cache plugin, deactivate all the cache plugins that you have, clear all cache and try again. Also, deactivate ALL plugins except tagDiv ones.
Check this topic also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Let me know the results!

Thank you!

Hello!

I’ve tested on my end on that template and it is working great. Please make sure you added the Youtube element for embedded.
Please make sure that the issue is not from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Thank you!

Hello @positivenewsfoundation!

Please check your email, even your spam, because my colleague replied to you yesterday.

Thank you!

Hello Daniel!

If you like, then we can take a look at this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @editamagerit!

This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Hope that helps you!

Thank you!

Hello Alex!

Please note that customization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you for understanding!

Hello @blay!

Copy-paste the URL in another tab of your browser.
It could be a cache issue if the mobile pages are assigned correctly on all your desktop pages. Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Thank you!

Hello Sven!

Sure, we can take a look at this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Hello @mgiannelis!

Please provide more information about the issue or what you need to achieve, screenshots or a video, so I can check the issue too.

Thank you!

Hello!

We have an element in the TagDiv Composer which can be set in the single cloud template called “Single post next prev”.

Thank you!

Hello @dharma3d!

I can see that you use a template for that page + Latest, so when you edit the page normally with the editor, you can see there is a limit for that loop at the bottom of the page in the settings: https://prnt.sc/A1EIzNwslvPA

Thank you!

Hello Sven!

It’s a general problem. Please make sure that Cloudflare is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ and you disabled the Rocket Loader.
Also, make a test and deactivate the cache plugin that you use.

Let me know the results!

Thank you!

Hello @gp_media!

Standard Pack plugin is for default templates.
We do not encourage you to use Wp Bakery at all. Please note that the WP Bakery has a conflict with the TagDiv Composer. Please use only one builder and not both. So, I gladly recommend you to shift from WPBakery to Composer, because WPBakery is an old builder plugin. Please check our guide to know how to shift from WPBakery to Composer: https://www.screencast.com/t/6xLVMmlsY ; https://www.screencast.com/t/zWHrRmK1LQC ; https://www.screencast.com/t/vuFdT9Stx ; https://www.screencast.com/t/DWbSf3qj ; https://www.screencast.com/t/QuHyGccTK71v

Thank you!

Hello Daniel!

Make sure you have the latest update of the theme(11.4.2) and plugins too.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Please check our documentation here: https://forum.tagdiv.com/font-customization/

Thank you!

Hello @yonish3!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!