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Bettina
tagDiv Staff

Hello!

You need to select custom format and paste one from here: https://www.screencast.com/t/xsWp71LD4g to have both date and time: https://www.screencast.com/t/CR4vB42DVH

Thank you!

Bettina
tagDiv Staff

Hello Roberto!

Unfortunately, this is the single option here.

Thank you!

Bettina
tagDiv Staff

Hello!

I just replied you here in your own topic: https://forum.tagdiv.com/topic/please-i-want-to-change-headers-background-color-i-go-to-newspaper-theme-pane/#post-421779

Please provide more information about what you need to achieve, screenshots or an example and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello!

If the settings from the theme panel are not working, probably you use a cloud/PRO template.
Anyway, we recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3.1).
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Make sure your required tagdiv plugins are installed and active, check in Newspaper -> Plugins.

If you can not achieve what you need, then we can help you as I mentioned above.

Thank you!

Bettina
tagDiv Staff

Hello!

This is a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Check if you have WP Bakery and uninstall it.

Thank you!

Bettina
tagDiv Staff

Hello Marco!

This issue has been discussed already here: https://forum.tagdiv.com/topic/publication-time-and-sponsored-article/

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

From what I can see in your video, both authors for the post you modified are displaying well. Of course it will display in the grids also and you need to do this for every post.

Thank you!

Bettina
tagDiv Staff

Hello!

We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Of course you can import a cloud/PRO header template assign it on your page where you need and add the News Ticker there, or any other element.

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure your required tagdiv plugins are installed and active, check in Newspaper -> Plugins.

Thank you!

Bettina
tagDiv Staff

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/multiple-taxonomies-filter/

Thank you!

Bettina
tagDiv Staff

Hello Rahul!

AMP is faster and works better only with Mobile Theme. The white screen it could be a plugin conflict or a cache problem. Please make a test only with tagdiv plugins active without any cache plugin and see the results.
For more information about this plugin, please check our documentation here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Bettina
tagDiv Staff
Bettina
tagDiv Staff

Hi,

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can easily investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Bettina
tagDiv Staff

Hello!

Let me explain you which options of mobile versions are:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Please provide more information about your issue, screenshots or a video with the settings you make in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello!

These elements are from a default template and you can not add them in a cloud template for example.
You can build them in the cloud template using a flex block and the weather widget: https://forum.tagdiv.com/weather-widget/

Thank you!

Bettina
tagDiv Staff

Hello Dave!

Please check this video: https://www.screencast.com/t/f9H2L9j7D

Hope that helps you!

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, you can not resize the ad box.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

You can not customize AMP at all because it comes with its own design: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
There are some settings in the Theme panel -> Mobile Theme.

Thank you!

Bettina
tagDiv Staff

Hello!

If you mean Mobile Theme, then you can not customize its own layout and edit the pages with TagDiv Composer.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme.
Documentation here:
https://forum.tagdiv.com/mobile-theme-introduction/
https://forum.tagdiv.com/the-mobile-theme/

If you do not mean about the Mobile Theme plugin, then please provide more information about what you need to achieve, screenshots or an example and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello!

For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, this will require custom work which is not covered by the support team.

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, this is not implemented in our theme.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

You can have the ad from the theme panel or the image, not both. In this case, if you apply both, the priority item (image with url) from the TagDiv Composer is displayed.

Thank you!

Bettina
tagDiv Staff

Hello!

Yes, you can build it with the TagDiv Composer. There you can delete the elements, add new ones, add the element called ” button ” where you can add a link. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Hope that helps you!

Thank you!

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