Hello!

Access a product page and save this code in the Live CSS:

.woocommerce div.product div.images .woocommerce-product-gallery__wrapper .zoomImg {
display: none!important;}


The zoom effect it will disappear.

Please provide a screenshot or a video of your issue (upsells products) because I can not access your website.

Thank you!

Hello!

Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3).
Delete and re-install the TagDiv Composer plugin.

If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

You can edit/delete the inline text like this: https://www.screencast.com/t/i0n0ol8lCTQ
If you need to do this only for a special page, then you need to duplicate the footer and assign the new footer with edited inline text on the pages you want that footer to be applied.

Thank you!

Hello!

The problem seems to be the same in both versions: https://www.screencast.com/t/CeM6wi25
If there is no other plugin than tagdiv ones, and you have the TagDiv Shop and Woocommerce plugin installed, then please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3).
Delete and re-install the TagDiv Composer plugin.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

If you use mobile pages, then please make sure you have the Mobile Theme plugin uninstalled and inactive. Please check the documentation about mobile pages and please assign them to the desktop version page in order to display in the mobile devices. Build them with TagDiv Composer and you can customize your header with the help of our elements/shortcodes.

A full explanation you can find here too: https://www.youtube.com/watch?v=SpGkOnJeNZY

Hope that helps you!

Thank you!

Hello!

The issue can be from a plugin conflict or a cache problem, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Have you tried other solution which I mentioned above?
If the problem is still there, then please update the theme to the latest version, PHP, WordPress and the plugins too.
Delete and re-install the TagDiv Composer plugin.
Also, check if you have the Standard Pack plugin installed and active.

Let me know the results!

Thank you!

Hi @markyj2000,

If you would like us to have a look, then please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue and let you know what is wrong there. Also paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thanks!

Hello!

It could be a cache problem. Delete your cache and try again.
We recommend using the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure

Also, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Hope that helps you!

Thank you!

Hello!

By editing a page with TagDiv Composer you could delete elements but also the row called “Empty column”.
You could try to delete it like this: select the row, press the button delete from your keyboard, then with your mouse select “YES”.
Also you have another option too, check this: https://www.screencast.com/t/pxuOzYIIpcG

Hope that helps you!

Thank you!

Hi @SMG,

If you would like us to have a look, then please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue and let you know what is wrong there. Also paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thanks!

Hello!

Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3).
Delete and re-install the TagDiv Composer plugin.
Also, check if you have the Standard Pack plugin installed and active.

Let me know the results!

Thank you!

Hello!

I already replied to you via email, please check and let’s continue the discussion there.

Thank you!

Hello!

The WordPress is the platform (CMS) and the Newspaper is the theme which runs in this platform (CMS).
I do not understand exactly which issue you have, but you can check our documentation about Newspaper and also our videos about how you can build a website with our theme and WordPress:
– https://forum.tagdiv.com/newspaper-theme-documentation/
– https://www.youtube.com/c/tagdivThemes/videos

Hope that helps you!

Thank you!

Hello!

Please make sure the footer you need is set it as Global in the whole website: https://www.screencast.com/t/kVf0wDWLi

Hope that helps you!

Thank you!

Hello!

That’s strange. Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue and let you know what can be done. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

I tested on my end and for me the link is not automatically changed.
Try to use this Gutenberg element in your post: https://www.screencast.com/t/SNCmmLDcXXzE and see the results!

Or, if you have an old version, I recommend you to update to the latest version which is 11.3 now. First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello!

I mentioned above, please check: https://www.screencast.com/t/fJ8N6jFySc

Thank you!

Hello!

We can take a look to see what is wrong there with the Newsletter. Please double check the embed code before, then make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Please make sure that you have enabled the proper thumbs with these sizes in order to show the featured images properly, check this: https://www.screencast.com/t/N18dR3qZrh
After activating the thumbnail sizes you need to regenerate your thumbnails using a plugin. Check this: https://forum.tagdiv.com/using-the-theme-with-existing-content/

It seems that you use the Mobile theme plugin. Let me explain you which options of mobile versions are:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Now, you can use which one is more suitable for your needs.

If you need a responsive version or mobile pages, then please deactivate the Mobile theme plugin and see the results!

Normally the code needs to be set in Newspaper -> Theme Panel -> Analytics JS in Head section: https://www.screencast.com/t/RU8q3h0dZ and the code will be set in the head of your website, after that, you should be able to see the analytics results on your google analytics account. If you can not handle to achieve this, then please specify in the email this issue too and we will have a look and help you efficiently.

Thank you!

Hello!

Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3).
Delete and re-install the TagDiv Composer plugin.
Please check if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements, make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!

Thank you!

Hello!

If you have WP Bakery plugin installed and active, then here is the problem. There is a conflict between TagDiv Composer and WP Bakery.
So, I gladly recommend you to shift from WPBakery to Composer, because WPBakery is an old builder plugin. Please check our guide to know how to shift from WPBakery to Composer: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
TagDiv Composer contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(salso from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hi,

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thanks!

Hello!

From what you describe, it seems that the Composer doesn’t save the changes. So, please make sure you have an admin account in WordPress with full rights. You can check our guide for any other errors in Composer here: https://forum.tagdiv.com/tagdiv-composer-not-working/

Please check if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements, make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Also, do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Please double check if you have the latest version of the PHP, WordPress, theme and plugins(11.3): https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Let me know the results!

Thank you!

Hello!

This issue has been already discussed here, please check: https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/

Thank you!