Hi,

Please make sure comments are allowed on posts from the theme panel: https://www.screencast.com/t/GtjTuH4TdP
And make sure the comments are allowed on the post itslef as this option overrides the theme panel:https://www.screencast.com/t/2swiKsFxlNZ

Thanks.

Hello,
1) The Denali park link leads to a post not a page: https://www.screencast.com/t/TUUeuK5ry8t
They are all posts not pages.
If you want to make a block link to a page though you cna do it from the block settings: https://forum.tagdiv.com/newsmag-block-settings-tutorial/ and check the post type feature.

2. Please check you html as it probably has an error in it somewhere, a tag left open or incorrect syntax.

4. If you cannot figure it out, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate the back-end. Please also include a link to this topic so we can identify you.

Thanks.

Hello,

Please update your theme. You use a very old version of the theme and the new social counter will not work in newspaper 6.
Please use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
If for any reason you cannot update your theme, you will not be able to use the social counter anymore as Facebook changed their implementation and the new plugin version is not backwards compatible.

Thank you!

Hello,

Thank you for choosing newspaper.

1) Sorry but the blocks will not inherit the category tag color. The category tag color is working exclusively on posts in our theme. The color will only show up on posts like so: https://www.screencast.com/t/j4aBKZlEfg4z

2) Some of the modules have these options hidden as a design choice in order not to crowd up the small thumb. Modules mx25 and mx26 do not have the markup in the code added to them. If you need to activate the date and author on these modules you will have to modify the module files like so:
Copy this code:
<div class="td-module-meta-info">
<?php echo $this->get_author();?>
<?php echo $this->get_date();?>
</div>
And paste it like so: https://www.screencast.com/t/GvqQFZBGYN1
The same goes for module mx 25: https://www.screencast.com/t/3fzttC0lih

3) Thank you for your suggestion. We do plan on adding more and more features to the tagdiv composer. For now you can hide the metas with css for each module in particular. Here is a list of what module is used on which block: https://forum.tagdiv.com/theme-blocks-modules/

4) You can use the translation settings to change the name for theme elements:
https://www.screencast.com/t/O5OUFx0VB simply type the preferred translation in the right column.

Thank you!

Hello Gordon,
In order to make a full width element in the tagdiv composer, you can use the stretch row and content option like so: https://www.screencast.com/t/L3UNx72DeK
If you only want a background around your block, you do it by stretchin only the row and not the content and then adding a background to the row in the css tab:
https://www.screencast.com/t/0Dk025Y18
This guide should help you understand how the block settings work: https://forum.tagdiv.com/block-settings-tutorial/
Thanks.

Hello,

I have just tested the list menu as well as block header 8 and it seems to work properly: https://www.screencast.com/t/bM8gter5d

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please disable all other plugins except the tagdiv composer, clear cache and reset cdn files if you use it.
Also if the page you are trying to edit was built with another page builkder (eg visual composer) it can also provide this error. Such pages will have to be recreated from scratch using the tagdiv composer.

Thank you!

Hello,

If you want to replace the editor picks in the footer, you will have to choose an empty footer style as the predefined content which comes with the first 2 footer styles cannot be removed. Please read this guide: https://forum.tagdiv.com/footer-templates/
As for the social icons, unfortunately the sharing icons do not have counters attached. You can see the number of Facebook likes but not the number of shares. The theme has no such option.

Thanks.

Hello,

1) Where is the link to another page you mention in the site you exemplified?
2) What is that raw html and how was it added?
3) It is because of the broken html structure that make an overlay over the video. Please remove your custom html as it is not done properly.
4) It is a column section setting added by you in the page builder. Please try to recreate the page from scratch as it is not very complex and try to test it after each change you make in the page builder.

Thank you!

Hello,

Yes indeed if you use too many complex elements, the post requests will pile up. In order to reduce the number of post requests, pleas limit the number of different blocks with ajax filters and pagination.
The ‘ajax post views’ option can also increase the number of requests a lot.
Another way to reduce the load on the server is moving to the tagdiv composer and not using Visual composer anymore as it is known to load the server.
Here is another topic on the subject: https://forum.tagdiv.com/topic/admin-ajax-php-bandwidth-hog/

Thank you!

Hello,
The function presented there is meant for posts, not comments. That is why it will not work properly on comments. You will have to adapt the code in order for it to work properly on comments .
Add this code:
<?php printf( _x( '%s ago', '%s = human-readable time difference', 'your-text-domain' ), human_time_diff( get_comment_time( 'U' ), current_time( 'timestamp' ) ) ); ?>

Like so: https://www.screencast.com/t/EIkDG4cR1

result: https://www.screencast.com/t/kuKy2Kkhv6SF

Thanks.

Hello,

That is the top menu added by the theme demo. Please access your menus section of WordPress and remove the menu items that you want removed or replaced: https://www.screencast.com/t/twHFFpmfwdp

Thanks.

Hello,

Yes we do plan on including the latest version of visual composer into the next update.

Thanks.

Hello,

thank you for your suggestion. I will pass this information on to the development team and see if they decide on adding it into the theme but I cannot promise anything though.

Thanks.

Hello,

Sorry but our theme cannot show more than 3 columns. The entire theme grid is built on a maximum of 3 columns.

Thank you!

Hello,

We have tested the logo on our end but could not see any problems with it except for the bottom spacing on the image itself causing a bigger gap under the logo: https://www.screencast.com/t/Usz5BwMUVjjF You can see the positioning on the sticky menu as well. It is recommended you edit the logo image and reduce the bottom space on the image: https://www.screencast.com/t/OejO7ImH
Other than that, the logo loaded correctly on all our devices.

Thanks.

Ok,

The footer tag is located in the post template files. Here are all the references of the footer tag in our theme:
https://www.screencast.com/t/TezKnIavPu – https://www.screencast.com/t/JhjaaElBiht

Thanks.

Please provide a link to your site so I can inspect the image cropping
Thanks.

Hi,

And which social icons are you referring to? the footer social icons> or the ones in your sidebar?
I assume the ones in your sidebar though. Pleas edit your page in the tagdiv composer and simply remove the element. Please use this guide to learn how to use the tagdiv composer: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,

Yes it is normal. You can have THE most powerful host out there if the page speed optimization is not done properly.
Page speed has to be optimized. Work has to be done on it to work properly. There is no magical speed button to press and have great speed unfortunately :).
You will have to invest time and effort into it.
Please follow this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
Please also read this topic: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
And another helpful topic:
https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
I hope this helps.
Thanks

Glad it worked out!
Best of luck on your project!

Hi Glenn,

Unfortunately page speed is a very personal issue and it depends on lots of things starting from the host you use all the way down to the content on your site.
If you use lots of complex elements, you need a more powerful host to handle the ajax calls. We cannot help in that decision though. Please use gtmetrix as well as google page speed insight and follow their advice for page speed optimization.
Please also use the speedbooster plugin:
https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
And make sure you use a cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and a cdn server: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hi,

That is actually the exact same thing as this (and more complicated I might add):

https://forum.tagdiv.com/install-via-ftp/

FTP is always the best way to install anything in wordpress especially themes.

Thank you!

Hi,

Sorry but our theme has no such option. The tags are considered equal and have no hierarchy set for them.

Thanks.

Hello,
Yes, there are supposed to be pictures in your install. They will be present in the media library when imported.
The main reasons for a demo not being installed properly are as follows:
1) memory allocation: please make sure you follow this guide: https://forum.tagdiv.com/system-status-parameters-guide/
2) mbstring – Make sure you have it active on your host: https://stackoverflow.com/questions/6658561/how-to-enable-mbstring-from-php-ini depending on host you can contact your host provider to ask about mbstring activation as some have restricted access to php extensions.
3) plugins – Please try to disable all plugins and clear all caching before attempting to install a demo.

I hope this helps.

Thanks.