Hello Cronica Animal,

Please notice that you will have to use a maintenance plugin because our theme does not have such an option in this regard. -> http://screencast.com/t/nfTYf8J1 you will have to check what kind of plugin is working well with our theme because we do not have any recommendation in this regard, sorry!

Hope this helps!

Thanks for your understanding!

Hello thies,

Please notice that this website is very well customized by it’s owner and requires to spend a bit of time until you will bring this layout. Also, please notice that this website has the similar layout with our travel demo layout and if you want to bring this, please try to follow the below tutorial in this regard ->

This is the simplest solution of recreating the travel demo homepage on another demo. This cannot be done without the custom classes used by the travel demo.
Please follow these simple steps to recreate the travel demo homepage with another (or no) demo installed:

1)This is the ‘shortcode’ of the page layout. You can simply paste it inside to your page editor in classic mode and text mode: http://screencast.com/t/SUt9ItUc the code: http://pastebin.com/RAA6DkWp

2)The background image will not be found so you will need to add your own image in the row setting: http://screencast.com/t/yB2Bh0rbo

3)Please add this class: td-travel to the body of the website like so: http://screencast.com/t/fOt9sfquQtVy

This will be the result: http://screencast.com/t/vlZG4G8m1Xpy

4)In the final step, you will have to copy/paste the custom CSS for this demo travel from the core file, like this -> http://screencast.com/t/oQurpGTnM

Hope this helps!

Thanks for your understanding!

Hello Mogl,

I have replied you here -> https://forum.tagdiv.com/topic/visual-composer-dont-work-after-newspaper-7-update/ because it seems to be same problems. Please tries these tips and see how it works.

Hope this helps!

Thaks for your understanding!

Hello sehnot,

Unfortunately, this type of question involve custom investigation and also, custom work. If you want to display more levels in ur theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! Please notice that nor the additional customizations made by your are not covered by our support, sorry!
Please keep in mind that we are a small team and we are working hard for improvements, support, bug fixes and not custom work, sorry!

Thanks for your understanding!

Hello Noxar,

Please notice that our theme has not been designed to use two homepages, sorry! If you want additional customizations, please consider hiring a freelancer/developer to help you because we cannot provide custom work.

Thanks for your understanding!

Hello alpsbox,

1)Please notice that first of all you will have to know what type of font is using in your example and then you will have to change the title post for your Big Grid from the Theme panel->Theme Fonts, like this -> http://screencast.com/t/zwi1D7ES9Hc
2)I need to inspect your website URL so I can identify the source of the problem.
3)Also, it is needed your website URL.
4)Our theme does not have such a simple option for this and if you want to do this and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks.

Hello Mogl,

Please ensure that you have fully updated your theme to the latest version of it. Also, please ensure that you have updated your required plugins to the latest version of them (Social Counter ->4.0 and Visual Composer ->4.11.2). Try to clear all your caches and test it again and check how it works for you. Please notice that the Visual Composer is fully tested with our new latest version of the theme and works perfectly.

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello Marto,

It seems to be most likely a caching problem in this regard. Please try to clear all you caches and test it again and see if your ads are displayed on your correct size set by you.

Hope this helps!

Thaks for your understanding!

Hello Gee95,

Please notice that you can use the both method, which you like. The first method with the patch could be a little bit harder than the simply update to the latest version. Also, you will have to do these changes only through FTP because this is the surest method in this regard.

Hope this helps!

Thanks for your understanding!

Hello london789,

Please notice that the Woo commerce plugin are tested with our theme and works fine. For more information about how you can install it, please check the plugin documentation here -> https://docs.woothemes.com/documentation/plugins/woocommerce/
Please provide some concrete example (screenshots) to what is not working on your side with woo commerce. Also, please provide your website URL so I can identify where is the problem. Please provide more details about your issues so we can provide you a more accurate response.

Hope this helps!

Thanks for your understanding!

Hello Kosovari,

By the structure of this error, it seems to be a problem caused by this type of plugin named WP Widget Factory. Please notice that this is not tested with our theme and we have no idea about the theme behaviour with this type of plugin, sorry! I suggest you to removed this plugin, clear all your caches and check the results. Please notice that we recommend that the theme to be used only with our tested plugins to rule out the conflicting plugins. So, your will have to find another plugin with this functionality and check how it works for your side.

Thanks for your understanding!

Hello nelson,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thaks for your understanding!

Hello tessera,

I have checked your website and I saw that your pretty photo is not opened in the correct way. It might be a conflicting plugin. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out this conflict.

Hope this helps and let us know how it goes!

Also, after these tips if you problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Hello syd,

Please notice that our mobile theme plugin does not influent the correct working for Visual Composer for the rest of your site. So, please notice that the mobile theme was intent to display a very simple version of the page and at the moment you can add only text, images because the Visual Composer is not supported by the mobile theme plugin. For more information about this new future, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Also, please ensure that you have fully updated your theme to the latest version of it and also, please ensure that you have updated your required plugins to the latest version of theme (Social Counter 4.0 and Visual Composer 4.11.2), clear all your caches and check again the results. Also, please try the theme without any untested plugins which could interact with the theme and might create a lot of unknown issues.
Also, if your problem is still there after these tips, please try to make a new install with the latest version of the theme and check how it works the default state of the theme on your side.

Hope this helps and let us know hoe it goes!

Thanks for your understanding!

Hello zanesavage,

I am glad that you have solved your problem in this regard. I am aware that exists a lot of methods to eliminate your render blocking but please notice that through using the speed booster is our recommended way in this regard.
Please notice that the speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that they add many plugins and some of the them are not written fine so the developer took this decision. If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh
Also, please notice that our speed booster was been tested with entire theme and work as expected. Please check other untested plugins because these can interact with the theme and can cause a lot of unknown issues.
For more information about speed optimisation, please check our documentation here -> https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks for your understanding!

Hello kassoana,

Please ensure that you are using the latest version of the theme which was released today and install only the plugins that come bundled with our theme (Social Counter 4.0, Visual Composer 4.11.2) to rule out the conflicting plugins. Also, try to clear all your caches and test it again. If your problem is still there after this advice, please try to make a new install with the latest version of the theme and see how it works the theme on your side with the default state.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello duybinh202,

Also, please try to clear all your caches if you are using a caching plugin and test it again. Also, if your problem is still there, please try to make a new install and try to install your theme from scratch via FTP, without any untested plugins which could create a lot of unknown issues through theme and check after the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello VoZz,

Please notice that our new mobile theme has not been designed to use the Social Counter, sorry! The mobile theme was intent to display a very simple version of the page having a basic structure just to be very fast than the responsive mobile. At the moment, you can add only text and images. It is possible in the future update to implement new improvements through this mobile version but we cannot say for sure when will it be. Until then, if you want that your social counter to be displayed in mobile mode, you will simply disable the mobile plugin and the theme will be switched to the responsive mobile.

Thanks for your understanding!

Hello Sylvester77,

Please notice that all the information about this webmaster tool you will find when you read this documentation here -> https://support.google.com/webmasters/answer/2692911?hl=en and also, you can see this video, like this -> https://www.youtube.com/watch?v=00Xd4d_UW5U Please notice that these types of information are not covered by support and you will have to do yourself these customizations.

Hope this helps!

Thanks for your understanding!

Hello yeaitsedgar,

Please ensure that you are using the latest version of the theme (the last update was released today 24 may 2016 -> http://screencast.com/t/FMyTNwPD) and also, please ensure that you have updated all your required plugins. (Social Counter 4.0 and Visual Composer 4.0). Try to clear all your caches and test it again and see how it works for you.

Hope this helps and let us know how it goes!

Thanks for your message!

Hello mikyasferhat,

Yes, our plugin which helps the speed optimization is named speed booster and it will be used and are working well for both theme versions.

Thanks for your understanding!

Hello rbaron0627,

Please keep in mind that always doing an update, we recommend doing a full backup for your data to be sure in this regard. For more references about backup, please check here -> https://codex.wordpress.org/WordPress_Backups
Also, please notice that all your settings from the panel are kept on your database and only your additional customizations if you have, (through the code of the theme) you will lose because these will be overwritten with the new update. We recommend updating your theme only via FTP because this is the surest method in this regard. So, please make this according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks for your understanding!

Hello elgade,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thanks.

Hello Damoc20,

Please provide more details about what you want to achieve. Also, please provide some useful screenshots so I can identify your problem. I need to know this, so I will be able to provide a more accurate response.

Thanks for your message!

Hello fliporium,

This is the theme behaviour when your top of the post is existing a HTML code. Please notice that the theme will display the first characters (in you case -> the HTML code) as the excerpt and appear this situation. So, to avoid this, you will have to edit every post and add your desired text/title for each of them, like this -> http://screencast.com/t/rHiFt3dF9sv0 -> http://screencast.com/t/4cPX6FFsW

Hope this helps!

Thanks for your understanding!