Hello skyscorcher,

I have checked your screenshots and the social buttons and orange button from your top do not come from our theme but only come from some untested plugins which you are using on your side. Please notice that our theme does not have any problem with responsiveness, as you can see in our demo here -> http://demo.tagdiv.com/newspaper/ Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that exist a lot of plugins but not all of theme are working as properly with our theme. In future, if on your side appears something wrong, please try always to compare it with our demo and if on the demo looks good, please notice that the issue comes from your side and not from our theme.

Thank you fo your understanding!

Hello wondertrail,

Until now, we do not have any bad report in this regard. Please ensure that you are using the latest version of the theme (6.7.2) and also, the latest version of Visual Composer (4.11.2), disable all untested plugins, clear all cache and after check the results. Also, you have to follow the below documentation for updating your theme via FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps and let us know how it goes!

Thanks.

Hello parklife76,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If you are using the Wordfence security plugin, please notice that this plugin is not tested with our theme and seems to cause this type of errors. (does not allow you to save).
Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Hope this helps!

Thank you for the message!

Hello baztiano,

Please ensure that you are using the latest version of the theme (6.7.2) and also, the latest version of Visual Composer (4.11.2), otherwise, try to update it via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and check after the results. Please notice that I have tested on my side, with default settings, without untested plugins, and everything seem to work as properly.

Hope this helps and let us know how it goes!

Than kyou for your message!

Hello freshmademedia,

Please install the plugins from here: http://screencast.com/t/db9rj2ky1 and remove any version you already have installed beforehand. If they still will not work, then please try to upload the plugins via FTP. They can be found in the main newspaper package: http://screencast.com/t/nJ9HoFit9tsX For more information about FTP, please check our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Let us know how it goes.

Thank you!

Hello razakey,

If you want to add your custom text above your sharing buttons, you have to follow this step -> http://screencast.com/t/K4plUTxog

Thanks.

Hello T2N,

Until now, we do not have any bad reports for our TagDiv Gallery. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is most likely be a conflict in your theme generated by your plugins. After without them and check the results.

Hope this helps and let us know how it goes!

Thank you for your understanding!

Hello newsblaze,

Please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there was discussed this problem about Wordfence plugin. If you have the Wordfence plugin, please disable it or set it according to workaround that was explained in that topic by Bryson T.

Hope this helps!

Thank you for the message!

Hello all,

Unfortunately, this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also, make sure that your permission for the upload folder is set correct. You can check this by trying to upload an image in the media library. If the process succeeds then the permission is okay. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the Cpanel, please contact your hosting provider.
Also, make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello NP Comm,

I have tested to add a new block according to our documentation here -> https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/ (practical example) and the block was loaded as expected -> http://screencast.com/t/ALXRbDTs. Please notice that the API implementation is not part of our support and as you can see there, and I want to emphasize that this method addresses only to ADVANCED USERS. In our documentation, you can find some hints if you want to create a custom module/block and please notice that for achieving that is required to have a solid PHP/HTML/CSS knowledge to accomplish that. Please notice that this is a complex method and if you are not aware of the steps which you are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello ecua123,

You have to check your system status if it has the right values for the parameters, otherwise, you have to increase the systems status, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using the Wordfence plugin, please notice that is not working with our theme because it creates conflict with the theme and could cause a lot of unknown issues. Also, if you do not have access to your system status file, please contact your hosting provider and then try to increase these parameters.

Hope this helps!

Thanks.

Hello BrunoBerlanga,

Please provide an example in this case so I can further inspect it closer. We have done a lot of tests in this regard and everything seems to work as expected. Also, you can provide some useful screenshots so I can understand it better where the problem appear, besides your website.

Thanks.

Hello andaluciavive,

First of all, please ensure that you are using the latest version of the theme and also, the latest version of our Social Counter plugin. For more information about hot yo use the Youtube videos, please check our documentation here -> https://forum.tagdiv.com/video-playlist-2/

Hope this helps and let us know how it goes!

If your problem is still there with your Social Counter, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I will be able to inspect it closer your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for your understanding!

Hello willysawa,

Unfortunately, this type of error does not seem to be from our theme, sorry! Please try to disable all your untested plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Maybe it appears a conflict between the theme and your plugins that create this issue. Also, try to make a new install and see if the problem is still there.

Hope this helps!

Thank you for your understanding!

Hello StockFanatic,

Unfortunately, our theme does not have such an option to offers you the way t add this type of Widget for your Sidebar. As you can see, this type of Log-in is made by default to be used only for top menu and if you want to make it for use in Sidebar you have to do some additional customizations through code that involves custom work.
->> http://screencast.com/t/QpCHPvOUqzUD ->>
Please notice that you have to register this feature to appears in Widgets area and then make it being dynamic and this is a complex task. If you need to display more levels n our theme and you are not aware of the steps which you are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! Usually, we recommend the developers from studio.envato.com.

Thank you for your understanding!

Hello Nina,

I have added this request for our list of fixes and in a future update it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though. Until we can do it, you can use a plugin.

Thank you for your understanding!

Hello BrunoBerlanga,

Until now, we do not have any bad reports in this case. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this and if you need more assistance in this regard, please provide your website URL so I can further inspect your problem.

Thank you for your understanding!

Hello silviofo,

Please notice that you are using the latest version of the Newspaper 6.7.2 and also, you are using the latest version of Social Counter. Please notice that the social counter plugins count only the likes form your Facebook page like and not from other groups or closed groups. For more information about this plugin, please check our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also, please try to check your counter using the cocacola ID and check the results.

Thank you for your understanding!

Hello cooolvita,

Unfortunately, I do not understand very good what you want to achieve and also, I did not saw any screenshots. Please provide more details about what you want to achieve and try to provide some useful screenshots for a good understanding. Also, If you want to add an external link for your Block 14/blcok15 title you can do that only from Block Settings, like this -> http://screencast.com/t/ivYfBuQcYd
Also, try this without any untested plugins because these will interact with the theme and could cause a lot of unknown issues.

Hope this helps!

If is not what you mean, please provide more details.

Thanks.

Hello nordmedia,

If you want to add different ads for your website, you have to use the Custom Ad 1,2,… from your Theme panel and place them where you want on the site -> http://screencast.com/t/u2dey4Blp6MY and then, using the ad box from Widgets Area you can place it as you wish -> http://screencast.com/t/AguoW88Q
For more information about using the sidebar, please check our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/

Hope this helps!

Thank you for the message!

Hello ealeksa,

If you want to have the same colour for your header style, you have to manage it only from your Theme panel, like this -> http://screencast.com/t/FG4O72N7ws2F

Thank you for the message!

Hello mystudent,

Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-header-style-1 .td-header-sp-recs {
margin-top: 18px;
}

The result -> http://screencast.com/t/p6FJFi2z8n

Thanks.

Hello bikingculture,

I suppose that you want to display the Ad for each your author name for every one author page. To do that, you have to add some conditions in author.php core file in order to achieve as you wish. As a hint, you have to use the_author_meta('ID') function and do_shortcode(). For more references about the_author_meta(), please check the codex documentation here -> https://codex.wordpress.org/Function_Reference/the_author_meta. Also, you have to add your ad for each author name (ID), you have to have to introduce the following code
<?php echo do_shortcode('[td_block_ad_box spot_id="custom_ad_1"]');?> and also, you have to use if/else condition for better results. -> http://screencast.com/t/bSbxuuaM
Please notice that this is not a simple task and require custom work. If you are not aware of the steps which you needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello Philcomputing,

Please ensure that you have correctly set it your sidebar for your Category page in order to achieve the same result as on your normal page and post. For more information about category sidebar, please check our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/
Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for your message!

Hello aph100,

Yes, it is possible this thing. Please notice that if you want to have the different colour for each page you will have to target your page using the page ID, like this -> http://screencast.com/t/6hY1yAeW6sbK

Thank you for your message!