Hi,
Soon there will be an update to the theme that will include several fixes, but I don’t know for sure if this problem will be solved as well. We waited for you to contact us by email (contact@tagdiv.com) to verify the exact problem you reported because we were unable to recreate it and therefore it is possible that the fix that the developers created will not apply.
Thank you!

Hi,
First, I want to make sure that I was able to inform you of all data about the mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use the mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled. The mobile plugin is also used as a template for amp version.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example, the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use the mobile theme, in the Gutenberg editor it is an option to disable the mobile theme in the current post/page, if you use the option, then it will use the mobile page/template (if assigned) or the responsive version.
So in your case, you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!
Thank you!

Hi,
What I can recommend trying is to disable the tagDiv COmposer and tagDiv Cloud Library, delete them, and reinstall those plugins from newspaper > plugins.
If the problem is the same after those steps, please let us know about this problem via email (contact@tagdiv.com) and we’ll check it as soon as possible.
Thank you!

Hi,
Please contact us via email and we’ll check the problem as soon as possible.
Thank you!

Hi,
I did a test and it seems to work for me, but it is possible that there are some options that our theme rewrites. If you want, I can invest, for this, I would need to know exactly the settings you have.
Thank you!

Hi dlicoppe,
As I mentioned above, after you translate a page or a cloud template from one liba to another, they cannot be translated automatically like a post, the layout will be read and the text will usually be changed using tagDiv Composer.
If you want, we can connect to check if there is a problem, but as I said, the texts must be translated manually with tagDiv Composer on each language because they are set in templates and pages with shortcodes.
Thank you!

Hi,
The Newsmag theme is not so complex, the menu, header and footer template can be removed from the theme panel, or on specific pages using hooks in the child theme. Also, the Newsmag theme has only a boxed version.
The pages can be built using the tagDiv Composer, also theer are some page template – https://forum.tagdiv.com/newsmag-page-templates/
For post templates can use the theme panel templates and you can also assign them as an individual on each post – https://forum.tagdiv.com/newsmag-post-templates/
Thank you!

Hi,
Yes, please set it back and see if the problem reappears (please make sure that the logo size is the one indicated in the theme panel), if it reapers, please contact us via email at contact@tagdiv.com and provide temporary access to the website and I will check it and fix it in a moment.
Thank you!

Hi,
Indeed, there were a few changes to the cloud templates. You need to translate the English (original language) header for each language in part – https://i.imgur.com/CDmeHCf.png you should have them for each language cloud template – https://i.imgur.com/4agmUtg.png
A much simpler and faster alternative is to duplicate the cloud template you want to use in another language, edit it and select the desired language – https://i.imgur.com/z1CqgBo.png (edit the name) – https://i.imgur.com/dPX8ROs.png – https://i.imgur.com/Lc81IgP.png This method needs to be used to translate all cloud templates.
The pages are created with tagDiv Composer which is a page builder, when WPML is used it cannot translate everything that was built with the page builder and must be edited for each language separately. Please open the page in the editor and click on translate – https://i.imgur.com/TXH6y1c.png
When you make the corrections, make sure you are on the page with the language you are editing, and if you use the cache, or object cache, please clear it.
Thank you!

Hello,
What can be done in this situation is to duplicate the single post template – https://i.imgur.com/CcSRl2u.png and remove from the duplicate template the inline ads, after set it to be used for that category – https://i.imgur.com/BblKmtc.png
I hope this will help you!

Hello,
Usually, this kind of problem appears when you are using a mobile theme plugin, what can be done in this case is to make sure that the mobile cache is enabled – https://i.imgur.com/XJ4aqqv.png this option should resolve the problem.
Thank you!

Hello,
The info set in the subscription wizard can be re-edited in those sections – https://i.imgur.com/rcaazs0.png – https://forum.tagdiv.com/subscriptions/
Thank you!

Hello,
If you have created the respective categories, then they should contain a link to these categories where the posts related to new categories will appear.
Also on the homepage, you must use tagDiv Composer, edit the page, add a new filterable block according to the new category – https://i.imgur.com/Yosm8rQ.jpg – https://i.imgur.com/dWukiNe.jpg
Thank you!

Hello,
Please try like in this guide – https://tasvirwebsolutions.com/how-to-add-a-link-to-an-image-in-gutenberg-wordpress/
I hope this will help you!

Hi signorini,
Please make a test, removed the logo from the theme panel for the header and mobile, and check again to see if the problem persists. There were a few users that reported some problems with the logo.
Let me know the results!

Hi,
I’m glad that you manage to resolve it.
Also, I can suggest trying our guide for Update the Newspaper Theme – https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Hi,
From what I see in your screenshots, you are using the mobile theme plugin and this is why the mobile layout is different.
Please disable the plugin tagDiv mobile theme plugin and the problem should be resolved.
Let me know the results!

Hi,
Finally, I see that the problem is solved https://i.imgur.com/trT0Stq.jpg sometimes there are certain caches or object caches that are difficult to clean and the problem is solved when they are automatically deleted and new ones are created.
Thank you!

Hi Prateek, it was ok if the mobile theme has been used only for amp.
For further investigations, please contact us via email at contact@tagdiv.com and please provide temporary access to further investigate the problem.
Thank you!

Hi anubhavroy197, the big grid flex 1 on https://www.techworm.net/ is set like this, a row is set under the menu and is set on full width – https://i.imgur.com/Qiu0q6Z.png then the big grid flex 1 was dragged in the row and set on 3 modules and with a gat of 2px – https://i.imgur.com/3SrWx9y.jpg.
Thank you!

Hi,
If this happened after you updated to the latest version, it is possible that certain plugins interfere, most likely an update was made to the theme, then when the plugins in the theme were to be replaced, then the automatic installation of the plugins appeared in the new version it was stopped due to the plugin conflict or security settings.
From what I see now, the site is under maintenance, are there still problems with it?
Thank you!

Hi kalyan320
From what I saw in one of the previous messages – https://glintinsights.com/wp-content/uploads/2023/04/IMG-20230421-WA0004.jpg this problem is related to mod-security which triggers the security on the host when it detects some suspicious changes.
Now why is this loop only for the header? Because this is the only cloud template that is hacked.
What I can advise you is to disable the mod-security option, or at least you can make the changes for the header (or if it is possible to make permission for the header).
Thank you!

Hi,
For this you need to check the settings from the Big Grid Flex – https://i.imgur.com/8hYtK5P.png – if you want you can use the right click to reset the flex grid and after that just set the grid layout and the gap.
Thank you!

Hi,
Thank you for the suggestion.
Indeed, when the popup element is used only on the button, your suggestion is a very good one because it would optimize the site and it would load faster.
I sent your suggestion to the developers and I hope it will be implemented soon.
Thank you for your suggestion!

Hi,
If is only for the single post template from the cloud template, then it can be from some settings/shortcodes set on it and it can be fixed using the page revision – https://i.imgur.com/QIIHkT2.png – https://i.imgur.com/nJspUM4.png or by changing the single post template.
I hope this will help you!